Electronic booking of air tickets s7. Decryption of an electronic ticket for a plane

If you have made a reservation or issued tickets through the official website of the air carrier, an online agency or through a travel agency, then check your booking to make sure everything is in order online. You can do this through the services of ticket reservation systems (GDS) or check through the official website of S7 Airlines.

When creating a ticket reservation on the official website of Siberia Airlines, through the resource of an online travel agency, mobile app or at the office of the travel agency, each booking from the global distribution system (GDS) is assigned a unique order number - PNR (Passenger Name Record). As a rule, the PNR number (aka booking number) is displayed on the booking confirmation and ticket itinerary receipt, which are sent to you by e-mail and can be called:

Booking number: DEF456/1G
Booking code: DEF456/1H
BOOKING REF: DEF456/1A
BOOKING REF: DEF456/1S

The booking number with the C7 airline when creating an order in the "native" GDS GABRIEL consists of 5 characters (for example: ALQY7). If the booking is created through another system, then the order will contain 6 arbitrary letters and numbers (for example: DEF456). The number may be followed by a "/" symbol to indicate the Global Distribution System (GDS) through which the booking was made.

1A - means GDS AMADEUS
1G - stands for GDS GALILEO
1H - means GDS SIRENA-TRAVEL
1S - stands for GDS SABER

S7 Airlines stores the seat resource of its flights in GDS GABRIEL SITA. At the same time, it allows you to book and sell air tickets through other popular global distribution systems Amadeus, Sirena-Travel, Galileo and Saber. For more information about checking flight bookings via online services basic GDS can be read. Now let's look at the step-by-step method of checking tickets for flights "Siberia" through the official website of the air carrier.

How to check your S7 Airlines flight ticket reservation

The easiest way to check the order by Surname and booking number. In order to check if everything is in order with your booking, you need to go to the main page of the official website of the airline www.s7.ru and select the section My bookings».

If you did not enter the site through the main page, then you can access the “My Bookings” section through “ Menu».

After clicking on the " My bookings» you will see a form with 2 fields in which you need to enter personal data on your reservation. In the left field we enter the Passenger's Last Name, in the right field the order number from the site or the booking number.

By filling in the fields and clicking the "Check Status" button, you will be taken to the order page, where you can see: flight details of the reservation, fare restrictions (with/without luggage). The flight data will be located below, you can check the flight number, departure date, departure/arrival time, class of service and aircraft type again.

If you expand the tab by restrictions by clicking on it, you can see the details of the tariff.

How to check an S7 Airlines e-ticket by number

If you have already paid for the order and received an itinerary receipt with the S7 airlines electronic ticket number, then you can also check the validity of the ticket through the official website of Siberia Airlines. To do this, you need to enter your Surname and ticket number in the "My Bookings" section. The S7 airline ticket number consists of 13 digits and begins with 421 . Or, just as in the example above, you can enter using the booking code and the passenger's last name. On the booking page, select the "Passengers" tab. After that, detailed information about passengers and the ticket number will appear on the screen.

From the order page, using the menu on the right side of the screen, you can download your tickets as a file to your computer and print, send by e-mail. If necessary, make a request for a refund or change in the ticket.

Also, the opening time will be indicated in the flight details of the order. online registration, which is very useful to know if you want to select certain seats on the plane in advance.

Thus, you can check all your orders and e-tickets for C7 flights through the official website and manage your booking. Having access to the Internet, you can check your booking at any time, buy additional baggage or other services if necessary, change passenger data if you made a mistake when booking, exchange or return an air ticket if plans have changed and there is no possibility to fly.

Search and booking of S7 airline tickets

View flight schedules, find an interesting price offer, book S7 airline tickets Airlines online You can on our website in the section.

Flights require a special approach to travel planning. After all, it is not enough for a passenger to purchase an air ticket and present it upon boarding. Here the client arrives at the airport terminal two to three hours before the departure of the liner to check in and check in luggage. However, today there is a convenient alternative to the classical control procedure. Let's talk in more detail about how to check in for a plane via the Internet and consider the nuances of this innovation.

Airlines offer customers to purchase tickets in several ways. The classic and familiar option for citizens is to buy an air ticket at the carrier's box office. However, such situations involve waiting in line and some inconvenience to the person. Modern technical capabilities allow the passenger to go through the maximum number of necessary procedures without leaving the apartment. To do this, you will have to use special online services to book a seat on the plane and check in online.

Moreover, travelers note that it will be possible to book a flight in several ways. The booking service is available on the carrier's website, the airport portal or in special search services - aggregators. The passenger independently chooses the appropriate option, focusing on personal financial situation and preferences. The booking procedure is quite simple: the client makes a request for specific flight and leaves a contact e-mail, and the itinerary receipt comes to the specified address.

This method is convenient - after all, the information that you provided to the airline remains in the carrier's database. Accordingly, the loss of a printout does not become a problem, since it will be possible to restore information in a matter of minutes.

However, it will require attention and accuracy. In order to properly register on the Internet, it is appropriate to familiarize yourself with the rules of the airline in advance and examine the purchased ticket. Here it is important to pay attention to the order of passing control. These criteria determine the weight of luggage and the number of passengers on board according to the itinerary receipt. In addition, the overall load of airlines affects the time. When flying across Russia, it will be possible to cope in 1.5 hours, and it will take more time to travel overseas.

Keep in mind when purchasing an air ticket, it is advisable for a passenger to find a diagram of the aircraft cabin in order to choose the best place for a comfortable flight. Such layouts contain a detailed indication of the location of technical units and emergency exits So, it's not hard to navigate here. In addition, when booking seats, indicate how much hand luggage you are carrying and the weight of the luggage that will fly to luggage compartment. Usually, in the itinerary receipts, the carrier indicates the allowable weight of the passenger's luggage and the current restrictions.

Options for purchasing tickets and the nuances of the flight

The service of going through the online registration procedure has recently appeared in the country. Firstly, such a system simplifies the work of airlines and attracts people to travel by plane. Secondly, it is easier for customers to complete travel details online - this significantly saves time and relieves a person of unnecessary inconvenience.

If you intend to go through all the procedures online, here you will be able to avoid a trip to the airport three hours before departure to mark yourself. But for passengers who are flying for the first time, it is still expedient on the territory of the airport terminal. In addition, airlines limit the list of citizens who have access to electronic registration. The following categories are on the list:

• people with serious illnesses;
• passengers with disabilities;
• schoolchildren under twelve years of age unaccompanied by adults;
• citizens who bought air tickets through a travel agency;
• flights by a group of more than 9 people;
• people with excess baggage or hazardous substances.

If you choose to check in online, you don't have to worry about luggage. Here it is enough to present your luggage at the airport at the counter with the inscription Drop Off. Moreover, the passage of this kind of control will be possible at a convenient time for the passenger. Another positive self-registration on the net - the choice of a comfortable seat in a calm home environment and without haste.

Passing the procedure

The immediate process is unlikely to be difficult. Here you only need a printout of the itinerary receipt and the passenger's passport. To issue a boarding pass, the coding of the ticket and flight number will come in handy. After filling in the empty columns, the service will offer an electronic version boarding pass, which the client prints out and presents at the control at the airport. Moreover, the things that the passenger takes into the cabin are not registered. But here it is advisable to keep within the weight of travel bags recommended by the carrier.

In various airlines, online registration is practically the same. But still there are some features that you need to know. Let's consider the details of what constitutes check-in for the S7 flight. How many hours before the departure of the board will be able to arrange a trip, the features of the procedure and other similar nuances, we will study below.

Details on the example of specific airlines

It is appropriate to study all the nuances on the issue of registration on the official portal of the airline. For "S7 Group" just follow this link. A direct link to the online registration portal is located. The service becomes available thirty hours before takeoff, and the function blocks the possibility of check-in in the last 50 minutes before the departure of the liner. In order for customers to have time to check in, it is appropriate to arrive at the airport 45 minutes before the indicated departure time.

Check-in for S7 flight by number electronic ticket follows certain rules. Consider the step-by-step procedure for registering passengers. The instruction looks like this:

1. Open the tab "Check-in for the flight" on the main page of the site. Enter the ticket or booking code.
2. We indicate the initials and check the correct spelling of the route sheet with the passport. Please note that information about yourself is entered in Latin. Click "Register".
3. We put marks next to the names of travelers and select a flight. We clarify information about items prohibited for transportation and compare the data with the actual luggage. When you have checked all the information, click Continue.

After completing these steps, you are listed in the airline's system. seat determined automatically. If you are not satisfied with the chair that the company has selected, click the “change” button next to it and. For status members S7 Priority seat change – free service. For other users, the cost of the service is regulated according to the tariffs of the company.

We change the passenger seat and prepare for landing

Check out the interior plan. The seats marked in gray are already booked by other people. The choice is available from places that are marked in white. Select the appropriate chair and press the "Save and Continue" button. While the registration is open, the client has the right to change his mind and change the choice within seven to eight hours before the end of the procedure. To see the layout of the aircraft, click the "Edit" button next to the column where the location is indicated. However, changes will incur an additional charge if the applicable fare so permits.

Seat selection is an obligatory stage of online registration

Come to the airport with a printed ticket 45 minutes before departure - this will allow you to calmly resolve issues with luggage. Drop off your luggage at the dedicated baggage drop-off point. At airports, such a zone has different names, or things are accepted at a common counter. Next, go to the pre-flight hall.

It is advisable to save the ticket in pdf format in order to send the data by e-mail at any time. It will also be possible to print the booked ticket at the airport terminals or near the counter where passengers are checked in.

Airlines employees are advised to print the ticket at home or in special organizations that offer a similar service. A good solution is to duplicate information by transferring data to an electronic drive. Similarly, you will be able to check in for a flight from Russia or other airlines - here you will have to install a special application for a specific carrier and follow the instructions provided. More on this in the video below.

Don't forget to read the conditions of baggage transportation to avoid possible problems during boarding. Online checkout becomes unavailable if changes are made within the last 22 hours before the flight takes off. When a passenger checks in, he checks and, if necessary, corrects information that does not match the traveler's passport data. Such changes are available until the end of the registration period.

When checking in on the Internet, it is enough for a passenger to arrive 45 minutes before the departure of the board in order to check in and check in luggage

When receiving a boarding pass on the spot, you will need to receive the paper before the end of check-in, at least 40 minutes before takeoff. When you hand over your luggage, the airport employee determines the weight of the luggage and transfers things for further checking. At this counter, the line moves pretty quickly. If you are flying for a short time and you only have hand baggage, the verification procedures will take a minimum of time.

If you plan to check in on the spot, you will have to arrive at the airport a few hours before takeoff. Online you do not spend a lot of time, and it is enough to drive to the airport 40 minutes before takeoff. Information on how to check in for a flight using an electronic ticket via the Internet will be useful for people who fly frequently and try to keep up with the times.

It will be possible to buy air tickets in several different ways - the passenger just needs to choose a convenient option
Checking in for a flight online requires careful study of the conditions of the flight
For some categories of citizens, including unaccompanied children, electronic registration is not possible
To check in online, the passenger will need a passport, ticket numbers, reservations and internet access
Check-in for an S7 flight using an e-ticket number is a simple and affordable procedure

S7 Airliners booking- an online service of the airline, which is in high demand among passengers. Using this option, you can buy a travel document in advance and save money, because an advance purchase almost always brings additional benefits to customers.

Booking S7 tickets online - instructions

Online booking of S7 airline tickets takes place in several stages. Each of them requires increased attention and the introduction of correct data. First you need to go to the official website of the carrier, and then enter the necessary information in each of the sections.

Flights

The first stage of booking tickets on the S7 official website is going to the tickets tab. Here you need to specify the direction of the flight (from where and where). In special columns, you can enter the IATA code, the name of the country or the city of interest. After that, a list of available directions appears, from which you need to select the appropriate option. The advantage is that the system recognizes the input data for any keyboard layout (Russian or English).

To open the list of flights that are available for the flight, you can click on the list icon located on the right side of the screen. Here, for the convenience of booking tickets, sorting by country or city is available. Thanks to this feature, it is possible to quickly find the direction of interest.

If you have difficulties with choosing a flight, you can go to the flight map and choose the appropriate direction, taking into account the options given. If the point of departure and arrival are confused, just click the special arrows between the windows to enter information. If something distracted you from the process of booking S7 Airlines tickets, after a while you can go to the official website and use the option to receive data on previously viewed flights.

If you wish, you can find cheap flights, for which you need to use the flexible search function. The choice of location can be carried out in a wide range of "plus or minus" a month. Please note that when using the flexible search option, you will not be able to select a class of service.

Popular destinations of airline S7

The next column is the number of passengers, children and infants (up to 2 years old). Please note that the age of the passenger is taken into account on the day of departure of the aircraft. For example, if the child was 11 years old when booking a ticket, and 12 years old on the day of departure, then it is worth booking an adult ticket for him. Otherwise, problems are inevitable at the registration stage. But there is a nuance here. If the travel document is taken back and forth, if the child is 12 years old during this period, he still flies at the children's fare.

Booking seats on the plane has a limit on the number of passengers - there should be no more than nine people. In some cases, there may be a limit on the number booked tickets for economy or business class. At the final stage of the procedure, it is necessary to determine the class.

Buying tickets online has a number of advantages, for example, saving time, no commission fees, choosing the optimal cost, the ability to take a ticket not only for yourself, but also for relatives and friends, as well as a number of other advantages. However, in some cases it is required to refund S7 tickets. This may be due to personal reasons or the fault of the carrier.

Terms and conditions of return

A ticket can be returned in the following cases:

• cancellation or postponement of the scheduled departure;
• a change in the route on which the aircraft was originally supposed to fly;
• lack of places, according to the class;
• the return of the aircraft back to the airport, if for some reason it was not allowed to air space certain country;
• transportation from the connecting airport was not carried out;
• landed at an airport not originally designated in the itinerary.

Note! If the flight was made partially, the amount for the ticket will also not be fully refunded.

The ticket refund policy depends on the class in which the passenger is flying. The company offers several tariff plans.

S7 airline ticket

Tariff "Business Flexible"

The passenger can return the ticket or exchange it for another date if he was late for the flight without losing Money. There is a return of the YR rate tax, the YQ tax is not refundable or exchangeable.

Tariff "Business Basic"

If the passenger applied to the carrier in advance with a request to return or exchange the ticket, a fee must be paid. If you miss your flight, the traveler is also required to pay a fee to change the date of departure. In fact, tickets in this tariff plan are non-refundable, there is no way to return a ticket and make a refund.

Tariff "Economy Flexible"

A passenger under this tariff plan has the opportunity to change the date of departure or return a ticket without paying fees. The only thing is that an additional payment is required for a ticket if it costs more than the previous one. If the passenger missed the flight, did not take off and wants to change the date of departure, the fee must be paid.

Tariff "Economy Basic"

If the passenger did not fly at the economy fare, he can change the date and route, subject to payment of cash fees. Also, the traveler can pay an additional amount of money to purchase tickets under the tariffs "Business Basic" and "Economy Flexible" of S7. It is not possible to return the ticket, since the ticket for this tariff plan is non-refundable.

Note! In all cases, if the ticket is refundable, the traveler can receive the full amount of funds only if he cancels the flight no later than 24 hours in advance.

According to Art. 108 of the Air Code, provides for the possibility of a passenger to refuse a flight and establishes the rules for the return of funds paid for a ticket. In accordance with this law, the amount due for a refund depends on how much time before departure:

• if no later than 24 hours before the end of registration, the cost of the ticket is returned to him, minus the costs incurred by the company for the provision of the service;
• if later than the specified period - minus the costs of the air carrier and 25% of the cost as a commission;
• if after the end of registration - return is not possible.

Air Code

Cases when you can return money for a ticket

If a passenger wants to return a ticket due to a carrier-related reason, there is a list of cases in which this can be done, approved by S7. You can return a ticket if:

• Cancellation or delay of an airline flight after check-in. The application for a refund of funds is carried out after registration. It is also necessary to take ticket flight coupons from the employee. If this is not done, the ticket will be considered used, despite the fact that the flight was delayed or canceled.
• Illness of the passenger, members of his family or death of close relatives. Close relatives - husband or wife, mother or father, grandmother or grandfather, brothers and sisters. In this case, it is required to document the illness or death.
• Refund of S7 airline tickets is carried out, if there was a change in the route by the carrier. The airline must warn the passenger by all available means. Then he decides whether to fly or not. If the traveler refuses, the amount of money is returned in full.
• Incorrect ticketing. If the passenger noticed a typo in filling out the documents, he needs to contact the carrier to agree on further actions.
• The inability of the airline to provide a seat to the passenger. If an economy class ticket was purchased, but there were no seats in it, the passenger must be placed in business class. If was ticket purchased in business class and there were no seats in it either, the passenger is transferred to economy class and the difference in the cost of the ticket is returned. Return of tickets to the company "C7" can also be carried out.
• The flight has been rescheduled to an earlier or later date. The passenger must submit documents confirming the loss. The company must reimburse.

How to return a ticket

In this case, it is necessary to tell the operator personal data, the first and last two digits of the card with which the ticket was paid, as well as the reason that forced the ticket to be returned. The call is free. Contact center S7: phone 8 800 700–0707.

If a passenger is interested in how to return an S7 ticket purchased via the Internet, they need to go to the user's personal account, select a ticket and click "Cancel booking".

Bonus card with miles accrual from S7

You can contact support using the form feedback, which is located on the official website of the S7 organization. So you can also return tickets electronically. Communication is made through the user's e-mail, information regarding the stage of progress will also be sent to the address.

Refunds, in accordance with legislative acts, must be made no later than 20 days from the date of filing an application with S7 Airline.

Note! When personally contacting the air ticket sales office where the ticket was purchased, you should remember that these issues are dealt with by employees from 9-00 to 13-00. If the ticket was bought not by the person who applied to the branch, but by his friend or relative, it is necessary to present a power of attorney upon delivery.

In what cases the ticket is not refundable

The money for the ticket is not returned by the carrier if:

• a non-refundable ticket has been purchased;
• there is no good reason to return.

The amount for a non-refundable ticket can be returned only in two cases:

• serious illness, which is confirmed by a medical certificate;
• death of a passenger - relatives can apply for a refund.

If the company refuses to return the money, the issue can be resolved in a pre-trial or judicial procedure. To begin with, it is required to send a claim to the address of the carrier, if no measures have been taken, the statement of claim is delivered to the judicial authorities. In any case, it is required to hire a good lawyer who will negotiate and protect the interests of the passenger. In most cases, the court takes the side of the traveler.

Note! If the passenger decides to buy a ticket with miles, they must also be returned to the account.

S7 ticket refund rules are similar to those of other air carriers. The main thing is to contact the company as soon as possible to process the return. If the carrier refused, and the passenger has documents confirming the impossibility of departure, you can draw up a statement of claim in court.

Air tickets, in most cases, are purchased in advance, long before departure. But during the waiting period, any unforeseen situation can happen or plans can simply change. As a result, the passenger wants to get his money back and return the ticket.

This is regulated by the laws of our country, but despite general laws, each airline may have its own conditions, which should be considered when choosing a carrier. Let's figure out how you can return the purchased ticket s7. This is Siberia Airlines.

Returning air tickets in any company is a rather troublesome procedure. There are several different reasons why you can return such a purchase. This can happen due to the fault of the air carrier, as well as for personal reasons. At the same time, it will be possible to change or return both a travel document purchased personally and purchased electronically. This only affects the return process itself. The most difficult thing is to return tickets purchased at a discount or promotion.

The return of a ticket through the fault of the carrier in c7 occurs under the following circumstances:

1. Rescheduling or canceling the flight you purchased the seat on.
2. Change of original route.
3. If there are no seats according to the class.
4. Return of the aircraft to the airport of departure. This happens if, for some reason, the aircraft was not allowed into the airspace of certain territories over which the route was located.
5. You were not transferred from the airport where the transfer took place.
6. The aircraft landed at an airport not specified in the flight itinerary.

It is important to understand that if the flight was partially operated, then you can return the amount for the ticket only for the unfulfilled part of the flight.

If you cancel your flight before the start of check-in, you should contact the official representative of the company, who will make the necessary note about the cancellation of the route. If the flight was canceled after check-in, you should pick up coupons from the check-in staff. In assessing the circumstances that led to the return, the fact that your visa was not extended is not a valid reason for an involuntary return.

You can return tickets on the company's website, as well as in person at the central office of the carrier.

Dependence of the refund rules on the ticket tariff plan

The s7 company, like other air carriers, sell travel documents of various prices.

Depending on the price, there are several tariffs, each of which has its own return conditions:

1. Economy basic. They are completely non-refundable. If you did not come to the flight and have such a document in hand, you have the opportunity to change the departure date, flight number, and route. In this case, you will have to pay a fee for the operation. It is also possible to pay extra and purchase Economy Basic and Business Basic tariffs.
2. Economy Flexible. The conditions of this fare provide the opportunity to change the date to any other, as well as the flight number without paying fees. You only need to pay the cost of the ticket. This does not apply if you intend to change your flight number and date after your flight has been checked in. The condition is to pay the transaction fee. You can pay extra and purchase tickets on Economy Flexible and Business Flexible tariffs. When returning the document, if you are not late for the flight, the provision of the paid amount is carried out in part. If you are late, there is only a refund of the fare on unused sections of the route, without payment of airport taxes.
3. Business Basic. Under this fare plan, changing the flight and date of departure, if you do it in advance, is subject to the payment of a fee; if you miss or miss your flight, you will also have to pay a fee to change your flight and date. The rate is fully non-refundable. Returning the ticket and getting money will not work.
4. Business Flexible. In this fare, you can change your ticket for another date and flight without paying fees, even if you are late or did not show up for the flight. The YR fee is fully refundable. The YQ tax is non-refundable and non-refundable.

In order to avoid problems, it is advisable to ask in advance how to change the ticket, since each carrier has different conditions. Concerning travel documents s7, then, depending on the class and tariff, they are assigned bonus miles. Please note that bonuses can be returned to you only if you canceled the flight in advance, and did not miss it.

If the fare is refundable, it is worth considering that you can get the full cost if you cancel the flight earlier than a day - then you will be given the full cost of the air ticket, with the exception of some fees that are specified in the company's rules. If you cancel your flight in less than a day, then the refund will be only 75% of the cost.

Where to apply for a ticket refund s7

To exchange a ticket, you can go to the official website of the company. It describes in detail how to change or return a ticket. You need to fill out a return application, which is located in the "My Bookings" section.

You can also call the call center and tell the employee your details, as well as the first and last digits of your card with which the payment was made. The call is made free of charge, you can also contact the operator directly from the site via the online line. Return contact is made via your e-mail - you will be informed at what stage the process of returning your ticket is.

By law, the return is carried out no later than 20 days, excluding weekends and holidays. If you want to personally contact the sales department, you will have to take into account that it works only on weekdays, and it accepts applications strictly from 9 am to 1 pm. If it was not you who purchased the travel document, then you will need a power of attorney from the person who paid for the purchase.

If you purchased an electronic ticket via the Internet, then you should know that this is the same document. You can easily return or exchange it. This can be done on the official website of the carrier using an electronic application. The money is returned to the account from which the payment was made, unless you specify otherwise.

Sometimes tickets are purchased at travel agencies or on the airline's website. In this case, to return the money, it is not enough to contact the company's website. You need to call the office or call center.

In each individual case, the application is considered individually, depending on the reasons that are indicated in the return paper. There are good reasons, such as the death or serious illness of a passenger or a close relative. In this case, you must submit documents confirming the reason for the refusal.

Conclusion

The refund of the ticket is carried out according to the rules of air transportation in our country. But when purchasing a ticket for a particular airline, be sure to take into account their rules. Read them carefully before booking and purchasing a document.

If you do not agree with the return rules, you can appeal the airline's decision to Rospotrebnadzor, Transport Supervision and higher authorities. An extreme measure may be to go to court, but in this case it is advisable to enlist the support of an experienced lawyer.

It is advisable to plan your trip well so that you do not have to change your purchase. And if you have unforeseen circumstances or the airline has violated the conditions of the flight, try to negotiate with the s7 carrier to return the ticket.