Where does hospitality begin? Nine basic principles of hospitality "- a practical guide to serving guests in a restaurant What hospitality rules do you know

Africa

Receptionist work is really hard work. During the whole shift, the employee is on his feet and at the same time constantly dealing with picky guests. And how successfully they cope with their duties, creates or destroys the image of the hotel. How do we know we have hired the right SPiR manager for the position? Do they have hotel experience? Did they come from another hotel? Did they bring negative experiences or bad habits from previous jobs? In this article, we will try to talk about 10 qualities that will make your receptionist a real worker of the year.

When a guest arrives at our hotel, we only have a few minutes to make a first impression. And a great responsibility in this case falls on the shoulders of the SPiR administrators. These hospitality professionals set the tone for a guest's entire stay, and they have a major impact on how a guest evaluates your establishment. And although there is no "ideal" administrator of the reception and accommodation service (let's be honest - any employee has his weaknesses and makes mistakes), we are able to develop character traits in them that will significantly increase their professional capabilities.

1. Sensitivity and attentiveness

When guests approach the reception to check in, they may be tired after a long journey. Hungry. Annoyed by long traffic jams and delays at train stations. At this time, you need to understand what the guest feels, and the manifestation of empathy will allow the guest to feel more comfortable, which, ultimately, favorably affects the guest's stay in the institution.

For example: “Mr. N, I perfectly understand how you feel now. Sorry your flight was delayed. And I am here to provide you with a decent stay in our hotel. Is there anything I can do for you now? How about a complimentary drink from the establishment?

2. The desire to break into a cake because of a guest

The SPiR administrator must do everything possible and impossible to please the guest. An employee should not consider that his work is built only from office answers on the phone and settlements / evictions. If you hear the administrator say that "this is not his responsibility," you should remind him of this rule. If such a mood remains with the employee, it is best for him to look for a new job in another area. Seriously, don't let these negative people ruin your hotel's reputation and lose your income.

3. The ability to anticipate the wishes of the guest

When a guest arrives at a hotel, the SP&R administrator must be able to "read" and anticipate the guest's wishes. So, if a particular guest comes with a child or infant, the receptionist should immediately offer Additional services(milk, baby bed, bottle warmer, etc.) to make the guest's stay more comfortable.

4. Disposition to communicate and curiosity

The ability to engage a guest in a conversation and build a meaningful dialogue is a very important condition for any professional who realizes himself in the field hotel business. A good receptionist should be able to ask relevant questions and be interested in how the hotel can provide the guest with the best possible stay.

5. Calm and collected

Today, hotels are often busy, so the work of an administrator is a clear source of stress, especially during the seasonal months with a high hotel occupancy. Imagine what would happen if the administrator lost his demeanor during these days. Therefore, the receptionist should develop inner peace during working days. And, of course, use the rest days to good use.

6. Permanent smile

The smile on the face of the administrator at the reception is not an emotion, but part of the work uniform. Of course, a person is not a robot, and it is difficult to smile all 100% of the working time. But professionals should be prepared to go to work smiling and train themselves to smile as often as possible.

7. Awareness of the surrounding area

When guests want to know about objects of interest nearby, she will certainly inquire with a receptionist. In this case, each administrator should know as much as possible about the area adjacent to the hotel in order to tell the guest about restaurants, nightclubs, shops, interesting places etc. And never say "I don't know". Better would be "Mr. N, let me look for information about this."

8. Wits

Any person who is more or less familiar with the hotel business knows that you should always be prepared for the unexpected. Sometimes guests have unusual requests or circumstances (for example, a superstitious guest who really does not want to stay in a room with the number 13 at the end). Therefore, administrators should be taught how to approximately act in non-standard situations, so that the employee at least does not fall into a stupor and can get out of such situations.

9. Cheerfulness and energy

Working at a bar with a large number of guests can be quite tiring. But the SPiR manager, even at the end of the work shift, should not show signs of fatigue. Of course, it all depends on the person, but there are still ways to stay alert and energetic throughout the entire shift. For example, an administrator might be advised to start with meals and avoid heavy meals before the start of a shift. So it is with sugar, which can become a short-term stimulant, but quickly loses its power after an hour or two. It is best to consume natural products during the work shift - fruits and vegetables.

10. The face of the hotel

As a rule, receptionists are the first and last employees of the hotel with whom the guest interacts during their stay. So in their eyes they represent the whole hotel. Thus, each administrator must be a kind of representative of the hotel, understand the goals and objectives of your establishment and be able to proudly convey this information to guests.

Not all SP&R employees are born equally efficient and skilled. At the same time, no one is born with an innate talent for this profession. To achieve professionalism in this business, it is necessary to educate the above 10 qualities in employees, and only after that watch how they turn into first-class reception and accommodation administrators. There are millions of wonderful and excellent administrators who, with proper training, can become real professionals. And your task is to train such people, and not just hire them and let them perform their duties as they see fit.

affiliate material

Who visits in the morning? Learning the rules of hospitality

There is a parable about a French woman: when the doorbell rang in her house, she took an umbrella, put on a raincoat and went to open the door, if the guest was welcome, she said: oh, what a blessing that you found me at home, I returned just a minute ago from a walk. Please, come in, let's drink tea. If she did not like the guest, she answered the following: what a pity, but I cannot receive you, as I am in a hurry to meet. You can take this approach into service. The main rule of hospitality says: a guest is the best thing that can happen to you in this moment(the time when you invited guests to your place), so if you do not like to receive guests, it is better not to do this.

Photo archive N. Vertyanova

The first thing we do is send out invitations. They can be oral, written (anniversary, family celebration) or SMS. In what form you received the invitation, in the same form you must respond to it. Once you accept an invitation, you cannot cancel it without an objective reason. If this is an invitation to dinner, then it is better to notify a week in advance so that people can adjust their schedule, if it is an anniversary or a celebration, then invitations are sent a month in advance. The day before the reception of guests, clean the house (apartment), check for cleanliness all the dishes that will be on your table. Prepare a clean, well-ironed tablecloth and napkins. Hand towels in the restroom also change to fresh ones. Consider the menu entertainment program. It is customary to come to visit on time, it is indecent to be late. It is not worth arriving earlier than the appointed time, as the hostess may be finishing the final preparations before receiving guests. If you are late, be sure to let the hostess or host know how long you will be late. If you are visiting, take care of small souvenirs for all family members. For example, flowers for the hostess of the house (given by a male guest), for the owner - a bottle of good wine, for children - sweets or small souvenirs.

Rules for introducing and meeting guests:

a man is introduced to a lady;

older in age - represent the younger;

boss - subordinate.

Seating rules:

As a rule, the host and hostess occupy the end sides of the table (the most uncomfortable), if the table is round, then they sit opposite each other. On the right side of the hostess - the most honored guest - a man, to the right of the owner, the most honored guest - a lady. On the left side of the host and hostess are less honored guests. Remember that at official events you and your husband can be seated!

Behavior at the table:

the back is straight;
no elbows on the table;
we don’t reach for food across the entire table, but ask to pass it;
put a cloth napkin on your knees;
dropped appliances are replaced with clean ones;
during the toast, the men hold their glass just below the lady's;
the man at the table courts the lady on the right, if necessary, the lady on the left.

Forbidden topics of conversation during a feast:

religion;
money;
health;
politics.

When to leave:

An easy way is to ask the hostess in advance what time the event is scheduled until, and be ready to leave it minute by minute. Also, a sign can serve as a glance at the owner or hostess at the clock during a conversation. There are guests who have to verbally, correctly inform: it was a wonderful evening, thank you for coming, tomorrow I will have a difficult day.

Good guest:

never comes uninvited;
does everything to make the holiday a success (dances, sings karaoke, takes part in any other events conceived by the hosts);
located in the room where the reception takes place;
does not show others his bad mood;
does not stand aside, but gets acquainted with the guests and communicates;
be sure to thank the hostess for the hospitality and delicious food;
leaves on time.

In the next article, we will talk about telephone and network etiquette.

You can sign up and find out the necessary information by calling 39-14-03, also in in social networks: on the page of Natalia Vertyanova in

Impeccable Service means cordiality, friendliness, knowledge, promptness, timing, flexibility, courtesy, stability, personal contact with the guest, inspiring confidence, exceeding guest expectations.

It may seem that the "Nine Fundamental Principles of Hospitality" are nine different activities that are easy to isolate in the work of the staff. In fact, they constitute a single way of thinking and acting - a standard that should be followed when dealing with customer service. Service delivery is at the core of any business, from car repair and hairdressing to catering.

Eating has many personal, both emotional and rational, factors. High level concern for the comfort of the guest, in other words, Impeccable Service, is just a characteristic feature the best establishments Catering. To live up to Brillat-Savarin's dictum, staff not only have to "physically" provide guests with the food and drink they order. An equally important task is to create a comfortable environment for them, in which they would feel protected from any troubles, whether it be loud music or rattling dishes that can spoil the pleasure of eating. The waiter must anticipate the unspoken needs of the guest, including those that he cannot understand and articulate. Surely the guest will accept it with gratitude.

In addition to serving as a practical guide to service, the Nine Fundamental Principles of Hospitality also point to less visible aspects of our business. Less noticeable doesn't mean not important. In fact, attention to detail is exactly what distinguishes Impeccable Service. In today's market conditions, competition is very high, and the quality of service is just as important as the quality of the dishes, and sometimes even more important, because in the second case (the quality of the dishes) there are at least strict standards and control by numerous authorities. In the first case, the flaws are not so noticeable (for regulatory authorities, but not for guests) and the difference between two establishments that formally belong to the same class can be huge.

2. Perfect Service is perceived at a glance, that is, it creates a favorable first impression.

"There is only one chance to make a good first impression" - these words are often repeated by restaurateurs, realizing that the ratings that can make an impression can form with guests within a few minutes immediately after arrival.

When guests see cleanliness and tidiness in everything that catches their eye in a restaurant (building, decoration, furniture, equipment, staff), they do not have suspicions about the sanitary condition of that part of the restaurant that is hidden from view (kitchens, utility rooms and storage premises). And vice versa - a single stain on the carpet, a crumb on a chair or a speck on the wall can lead guests to think about the dishes they are going to be treated to.

The Nine Hospitality Principles reflect various aspects of service and are aimed at making guests feel comfortable, but do not be surprised that some of them intersect in some way. After all, together they make up a single standard of service.

3.Impeccable Service is hospitality, friendliness and courtesy.

A friendly welcome reassures guests that they can relax and enjoy their food. A warm goodbye evokes a sense of appreciation in the guests and encourages them to come back.

Good waiters feel the needs of the guests not only in terms of the dishes served, but also in everything related to the dinner in general. Guests come to the restaurant not only to chat with the wait staff; most of them want to converse with their companions. Therefore, long negotiations with the waiter will obviously not please them. In any case, the waiter must understand that good manners smooth out the difference in communication "Guest - staff". Polite behavior creates an atmosphere of comfort, guests subconsciously feel safe in the establishment, they know what they can count on here.

Probably, among your acquaintances there are people who know how to welcome guests. The doors of their living room are always open for relatives, friends and colleagues, and the atmosphere is so cozy that you do not want to return home.
If you decide to arrange an unforgettable celebration in a pleasant company and want to leave a good impression on your guests, it is not enough to take care of delicious dishes and table setting. You need to carefully prepare, master the etiquette of hospitality and find out what the ideal host should be like.

Getting ready in advance

The first thing to decide right away is to choose a good day of the week for the celebration. Saturday is best suited for this, then on Sunday you will have time to tidy up the house, and also relax. In the case when a joint breakfast is planned, the ideal time interval is from 10 am to 12 pm, lunch is from 2 pm to 7 pm, and dinner is from 6 pm to 10 pm.

Warn your neighbors about the upcoming event. Such a step will further prevent their dissatisfaction with the noisy feast.

Make a list of all the guests you want in advance. If the upcoming dinner is dedicated to a special event or meeting with significant people, consider getting each of them at least a week in advance a postcard with an official invitation to visit. For friends and relatives, a personal invitation, expressed orally, for example, by phone, is sufficient.

Create a cozy atmosphere before guests arrive. Plan everything down to the smallest detail:

put the perfect order in the house;
take care of the comfortable accommodation of guests: who and where will sit;
prepare a place for outerwear and shoes for guests in advance so that other people's things are clean and safe;
think over a detailed menu;
prepare the entertainment program, background music, holiday lighting.

Remember that at the appointed time you need to have time to cope with all matters,. Family members should look neat and radiate positivity.

Greetings and introduction

Knowing how to properly meet guests, you will feel easy and at ease.

Opening the doors, smile to everyone who enters - these are the laws of hospitality.
Pay attention to everyone: help take off outerwear and shoes, offer house slippers and show how to get into the living room, toilet or bathroom.
Do not forget to thank for the gifts, and it is better to open, examine and evaluate them after the reception of the guests.
It is customary to place flowers immediately in a vase with water, treats and drinks can be put on the festive table.
One of the main tasks of a good host is to create a friendly atmosphere for guests with each other, if they are strangers. Etiquette requires that the younger ones be introduced to the elders, the men to the women. Introducing the guest to the assembled company, you need to clearly pronounce his name, surname, patronymic, without making mistakes. You can add another Additional information, if it is relevant, interesting to society and truthful. It gives people great pleasure if they name their profession, which they are proud of, mention merit or degree of kinship.

Communication with guests

Occupy society, regulate relations, keep the conversation in a positive direction - duties assigned exclusively to the owners. In order not to drag the bored into the conversation, or, conversely, calm the heated discussions, seat the invitees with each other, taking into account their relationships, interests, temperament and age category.

If the festive mood is overshadowed by some kind of trouble, you need to try so that no one notices this. Unpleasant and uninteresting topics, health complaints, discussion of someone's problems are strictly prohibited.

In the presence of friends, relatives and colleagues gathered, the owners of the house should keep themselves as simple and natural as possible, communicate with everyone on an equal footing.

The rules of hospitality require not only to feed everyone who entered the house, but also to entertain. Therefore, after the treat, arrange a small musical party with dancing and singing, hold interesting contests, tests, quizzes, games.

table invitation

Long before the meal, you need to make sure that the table setting is fully completed by the arrival of the guests, and each of them is provided with a special linen napkin to protect clothes and hands. You should not delay the start of the event, waiting tires people, but you should not rush, so as not to embarrass those who are late and avoid negative emotions. According to guest etiquette, guests should arrive within 20-30 minutes.

After everyone has gathered, the head of the house invites everyone to the table. He can serve dishes himself, help serve guests if necessary. His task is to unobtrusively offer a variety of foods and drinks, as well as discreetly collect vacated appliances. The elders should be treated with dishes first, or those whose plate is empty.

How to entertain guests

Hospitality etiquette obliges to prepare a rich program of entertainment. Its content depends on many factors, to mention just a few:

who are the guests in relation to the hosts;
age, nationality, gender of the majority of invitees;
What event is this meeting about?

For example, in a situation where the invitees are colleagues, the celebration scenario may have a professional bias.

In the circle of family and close friends, you can arrange an evening of pleasant memories, look at joint photos, demonstrate the successes and talents of children, tell jokes or life stories, sing karaoke, dance, play musical instruments.

When planning various competitions, contests, quizzes, prepare fun, amazing prizes for the winners. Do not forget to capture the most interesting moments, and for this you can organize professional photo and video shooting, or ask close friends.

It's time to disperse

The ceremony of parting with the guests is an equally significant part of the event. It seems simple, but in fact it also has its own characteristics and requires tact. Sometimes, for example, when an overstayed company is in no hurry to disperse, you can make a farewell toast with wishes, politely thank you for the visit and the honor.

Rude hints that it's too late for everyone are unacceptable, even if they are presented in the form of a joke. It is considered bad manners to glance nervously at your watch, defiantly start cleaning, washing dishes. Such behavior is contrary to the laws of hospitality. Ideally, it is better to write time limits in advance in invitation cards - the beginning of the solemn meal and the end.

When the party subsides, see those who were about to leave to the very door, help them get dressed. If time and opportunity permit, organize a home delivery of those who arrived on foot or stayed late. Remember that farewell is the final touch of a solemn event, which determines what impressions your guests will have later.

The objectives of the lesson: to introduce children to the rules of etiquette; to form in students an understanding of the need to comply with the rules of ethical behavior.

Educational. To organize the acquaintance of children with the rules of conduct at the table, at a party; exercise in the use of words meaning a request, an apology.

Correctional. To teach to analyze and evaluate communication, speech, behavior among others; Distinguish true politeness from ostentatious.

Educational. To form the makings of self-control in the behavior of children; foster a friendly atmosphere in their relationships.

Visiting grandfather Etiquette. The music of Shainsky “Birthday” sounds

Answer: This is a set of norms and rules of conduct established for various forms of communication, or simply - observing the rules of good behavior.

Teacher: "Invitation Etiquette." You can invite guests in writing or verbally. But first, a warm-up on the questions:

What to do if you are invited to visit? (thanks, ask permission from parents.)
Can I invite you to a birthday party by phone? (you can, but only a very close friend)
Is it okay to be late for a visit? (indecent)
If for some reason you cannot accept an invitation, what should you do so as not to offend the inviter? (apologize and be sure to state the reason for the refusal)
How should you invite to a birthday: a few hours before the celebration or in advance? (in advance)

- What kind of guests are there? \ Invited, unexpected, who came from far away, early, late, tired, overstayed \

Let's remember Russian proverbs about guests. An uninvited guest is worse than a Tatar. Uninvited guests down with the feast. Most welcome guest the one who was invited. \Pupils collect proverbs and explain their meaning\

Now listen to the invitation rules that you are invited to remember

Invitation rules:

When inviting friends to your place, you must be sure that they will be warmly received in your home, so you should warn your relatives that you will come with friends.
Parents need to know where their children have gone, otherwise they will worry. Therefore, when you invite friends to your place, be sure to ask if they have warned the family.
If someone came to you for the first time, be sure to show where the toilet is, the bathroom, which door leads where.
If there is an adult at home, be sure to introduce your friend to them.
If you want friends to visit you often, try to be very attentive to them, do not leave the guest alone.

Your task is to write invitation cards to a friend or girlfriend. \ Pupils in groups make a postcard, write, then read out invitations). Teacher: So, the invitation has been received, now you need to pick up a gift, the next task is devoted to gift etiquette.

(The assistants take out a table on which a variety of items lie: socks, a handkerchief, a vase, a flower, a box of chocolates, a book, a soft toy).

You see a lot of gifts on the table. The student must choose the gift that he would like to give to his friend, girlfriend. Consider the main thing: you will need to explain to whom exactly you will present this gift and why your choice fell on this particular thing.

(The student shows the gift and explains his choice).

Tell me, what do you like most of all when guests come to you, for example, on your birthday? (Receive gifts)

“I’ll give my girlfriend a car,
I will give my sister a machine gun,
Father - brigantine models
And a club - grandfather. Will be glad!
I saved weights for my grandmother,
For mom, a video game.
My principle is the best in the world:
What I need is what I give!”

Are you of the same opinion?

Tips from

How to choose a gift

The gift should be chosen with respect, with love, to the one for whom it is intended.
It must match the interests, age, of the one for whom you choose.
A gift should be not only beautiful, elegant, but also useful, so that a person warmly and often remembers you.
Never state the price of a gift, how difficult it was for you to find it, or how long it took you to make it.
Never give a pet as a gift unless you have been asked for it or you know for sure that the gift will be welcomed.
Remember, the gift must be wrapped. Packaging must be beautiful and original. Don't wrap your gift in newspaper.
Flowers are always a good gift. Flowers can be given to anyone and for any occasion.

Teacher: The gift has been chosen. You can go visit. But in fact, that's not all. After all, the appearance of a person is also very important!

Name the rules for the appearance of a well-mannered person.

Clothing must be clean.
Hair must be styled.
Clothing should be modest and discreet.

Teacher: Now questions for those who have a good sense of humor. I will give you humorous definitions of garments, and you guess what I really mean:

boots-greenhouses (high boots, felt boots);
sheepskin coats for a watchman (sheepskin coat);
headdress for a fool (cap);
sleeveless jacket with a hem (sarafan);
butterfly on the braid (bow);
nose umbrella (visor);
switchmen (trousers);
ladies' cocked hat (kerchief);
protective clothing for the cook (apron);
over shoes (galoshes);
brush product (shawl).

Teacher: Well, now you are really ready. You can go visit. You are a guest.

“Do you know the rules of conduct for hosts?”. How do you understand the meaning of the word “hospitality”. Let's see how the hero of O. Grigoriev's poem "Hospitality" behaves.

Get off this couch
Otherwise, there will be a hole.
Don't walk on the carpet -
You will poke a hole in it.
And don't touch the bed
You can wrinkle the sheet.
And don't touch my closet
Your fingernail is too sharp.
And you don't have to take books -
You can break them.
And don't get in the way...
Oh, don't you better go?

Now listen to advice Grandfather Etiquette and his assistants.

Rules of conduct for hosts:

Welcoming guests, even if they came without an invitation.
Invite guests to the table, treat something.
Take care of the entertainment of guests, make sure that everyone is interested.
Make sure that the guests do not quarrel, so that they enjoy being together.
Thank guests for coming, gifts.

Is it pleasant to dine at a clean, tidy, well-served table, or is it important that the food is tasty, and everything else is unimportant? We will find out the answer if we guess the crossword puzzle.

What do you say when you leave the table? \Thanks\
What is between the mouth and stomach? \esophagus\
What is digested in the stomach? \food\
What is after the esophagus? \stomach\
Where does food go first? \mouth\
Where does nutrient absorption take place? \intestine\
What do we put on the table? \tablecloth\

What word turned out vertically? \ Appetite \

Write and speak correctly. Writing on the board. Appetite.

The decoration of the table and the appearance of the prepared dishes can cause appetite and positive emotions.

How to properly cover the table?

The tablecloth should fall on each side of the table by 20-30cm.
Appliances are set according to the number of diners.
First, the widest of all, a front plate is placed, which protects the table from hot. This plate is removed just before serving tea.
A plate from which they eat is placed on it, a cloth napkin is placed on this plate. While eating, this double-folded napkin is placed on your knees, it protects clothes.
To the left of the front plate and forks, a small plate for bread is placed, if it has not been set, the bread can be put on a paper napkin.
To the left of the front plate-fork, according to the number of dishes, with the prongs up.
To the right of the front plate are knives according to the number of dishes, with the blade towards the plate and a spoon with the convex side down.
In front of the knives and a spoon, closer to the center of the table, on the left are large glasses for water, on the right are small glasses for strong drinks.
In the presence of dessert, in front of the front plate, closer to the center of the table, there is a device for dessert: a fork with the prongs up, a spoon with a bulge down, the handle to the right, a knife with a blade to the front plate, the handle to the right.
To the right of the glasses is a small glass, with paper napkins, you can put napkins next to the cutlery.
It is customary to hold the knife in the right hand and the fork in the left.

Table setting.

A cup with a saucer is placed opposite the edge of the table sitting at a distance of 4-5 cm from the edge of the table, the handle of the cup looks to the right, the teaspoon lies under the handle of the cup on the saucer, bulge down, with the handle towards the person sitting.
The butter knife is placed to the left of the cup and saucer or on the cake dessert plate to the right of the cup and saucer, the jam socket to the left of the cake plate.
Glasses in coasters are placed on a dessert plate.

1. When can you sit down at the festive table?

as soon as they entered the room.
only after the owners sit down.
after the invitation of the hostess +

2. You sit down at the table, take a napkin and.

tuck in the collar.
put on your knees +
put next to the plate.

3. How to behave if you are offered a dish that you do not like very much?

angrily refuse.
refuse, stating the reason for the refusal.
take some thank you +

4. How to eat a cutlet?

knife and fork.
one fork +
with one knife.

5. Why is a knife served with fish?

to separate the meat from the bones +
to cut a large piece into small ones.
to hold a piece when using a fork.

6. What kind of common dishes should you choose?

The biggest.
the smallest.
the ones closest to you +

7. If you need to cut food into pieces, in which hand should you hold a knife, and in which fork?

in the right hand - a fork, in the left - a knife.
in the right hand - a knife, in the left - a fork +
in turn.

8. What should you do if you accidentally drop your fork, knife or spoon on the floor?

pick up and keep eating.
ask for another device.
apologize and ask for another device +

Arrange cutlery on the dining table.

There is a fat man, akimbo sideways,

Hisses and boils, orders everyone to drink tea.\ Samovar\

Only in Russia did they drink tea from a samovar. The city of Tula was considered his homeland. In the old days, there was no tea in Russia and instead of it, currant leaves, strawberries, raspberries, linden flowers, Ivan-tea and others were brewed. Almost 300 years ago, the Russian Tsar received a gift from the Mongol Khan. These were bags with an incomprehensible inscription “bah-cha”, which translated as “tea for brewing”. The king liked a delicious drink. And since then, merchants from overseas countries began to carry it to Russia. Tea was expensive in those days, not everyone could buy it. That's why the expression "to indulge in tea" appeared.

- Name the varieties of tea that are popular with us. \ Lipton, Akhmat, Beseda, Cheerfulness, Lisma, Edwin \

I want to reveal a secret
And some useful advice:
If an illness happens to someone,
You can heal with tea.
Tea of all drugs is more useful,
Helps with diseases
Tea in the heat refreshes us
And warm in cold weather.
And overcome drowsiness
And argue with fatigue
Will crush any disease.
Healthy tea is your best friend!

And now let's remember the names of medicinal herbs, flowers or fruits that we add to tea in order to recover faster.

The tablecloth was
Like snow, white
teeth all around
Shita without hands
And on that tablecloth -
Golden loaf.\Chamomile\
And in the forest, and in kvass,
And in a candy, and in a tablet\Mint\
good grass-
red head,
And give me a honey
And brew a tea.\Ivan-tea\
There is also decoration
There is also intimidation
Look and admire
And don't touch your hands! \Rose hip\

In a blue envelope, here is a question: do you know the rules of behavior at the table? (Children's answers) A scene based on the story of V.A. Oseeva “Cookies” Question: did the children know the rules of behavior at the table \ (no \ - What does this story teach?

Reading the rules of conduct at the table in the textbook that offers Grandfather Etiquette and his assistants.

Rules of conduct at the table:

Do not reach across the entire table or through a neighbor for any dish, ask him to pass this dish to you.
Do not speak loudly, try not to draw everyone's attention to yourself.
Do not address across the table to anyone, talk to your table neighbors.
Eat slowly.
Do not say that this or that dish is not very tasty - all dishes should be praised.
Don't speak with your mouth full.
First of all, talk about what interests the owner, the birthday person who invited you.

On birthday guests should be entertained. Music, songs, games, dances, laughter are signs of a happy holiday.

Game "Compliments" Children pass each other balloon. As soon as the music stops, the player who had the balloon in his hands should compliment the person from whom he received the balloon.\Examples of compliments: “You look great!” “What a wonderful smile you have!” “How I love your haircut!” “This hairpin really suits you!”\

Grandfather Etiquette and his assistants advise:

Do not forget to invite a friend to visit you, arrange the next meeting - this is required by etiquette.

– What do you now know about the culture of behavior at a party?

Culture of communication. Topic: "Rules of courtesy and hospitality", Grade 2

Purpose: To teach to analyze and evaluate communication, speech, behavior among others; distinguish true politeness from ostentatious; consolidate knowledge of the rules of conduct at a party.

During the classes:
Guys, the topic of our lesson is "Rules of courtesy and hospitality." I would like you to remember the rules of behavior of a polite person and be able to immediately assess whether this or that person, or yourself, did the right thing. Our conversation will be unusual. It's a bit like a quiz show "What? Where? When?”. Our assistant will be the Wise Owl - it is not for nothing that the owl is considered a symbol of wisdom. Around it you see colored envelopes with questions and answers.
(Teacher spins the top)

You will be experts. Let's open the red envelope, let's see what kind of question is in it.
Since the topic of our lesson is "Rules of courtesy and hospitality", let's see if you know how to politely invite your friends to visit you. What are the invitation rules? (children's answers)
Now listen to the invitation rules that the Wise Owl suggests you remember.

Invitation rules:
1. When inviting friends to your place, you must be sure that they will be warmly received in your home, so you should warn your relatives that you will come with friends.
2. Parents need to know where their children have gone, otherwise they will worry. Therefore, when you invite friends to your place, be sure to ask if they have warned the family.
3. If someone came to you for the first time, be sure to show where the toilet is, the bathroom, which door leads where.
4. If there is an adult at home, be sure to introduce your friend to them.
5. If you want friends to visit you often, try to be very attentive to them, do not leave the guest alone.

Let's see what is hidden in other envelopes.
(Teacher spins the top)
In the purple envelope is this question: “Do you know the rules of conduct for hosts?”. How do you understand the meaning of the word "Hospitality". Let's see how the hero of O. Grigoriev's poem "Hospitality" behaves.
Get off this couch
Otherwise, there will be a hole.
Don't walk on the carpet -
You will poke a hole in it.
And don't touch the bed
You can wrinkle the sheet.
And don't touch my closet
Your fingernail is too sharp.
And you don't have to take books -
You can break them.
And don't get in the way...
Oh, don't you better go?
Can you call the owner of the house hospitable? What would you advise him? (children's answers)
Now let's listen to the advice of the Wise Owl.
Rules of conduct for hosts:
1. Welcoming guests, even if they came without an invitation.
2. Invite guests to the table, treat them with something.
3. Take care of the entertainment of guests, make sure that everyone is interested.
4. Make sure that the guests do not quarrel, so that they are pleased to be together.
5. Thank guests for coming, gifts.
We thank the Wise Owl for his advice and continue the game.

Now let's open the green envelope. Tell me, what do you like most of all when guests come to you, for example, on your birthday? (Receive gifts)
Do you like giving gifts to others?
Here's how one boy decided to do it:

"I'll give my girlfriend a car,
I will give my sister a machine gun,
To the father of the brigantine model
And a club - grandfather. Will be glad!
I saved weights for my grandmother,
For mom, a video game.
My principle is the best in the world:
What I need, I give!”

Are you of the same opinion? What to give to your family and friends? How to choose the right gift? (children's answers)
Tips from the Wise Owl:
How to choose a gift
1. The gift should be chosen with respect, with love, to the one for whom it is intended.
2. It must match the interests, age, of the one for whom you choose.
3. A gift should be not only beautiful, elegant, but also useful, so that a person warmly and often remembers you.
4. Never name the price of a gift, never say how difficult it was for you to find it, or how long it took you to make it.
5. Never give a pet as a gift unless you have been asked for it or you don't know for sure that the gift will be welcomed.
6. Remember, the gift must be wrapped. Packaging must be beautiful and original. Don't wrap your gift in newspaper.
7. Always a good gift - flowers. Flowers can be given to anyone and for any occasion.

(Teacher spins the top)
In the blue envelope is this question: do you know the rules of conduct at the table? (Children's answers)
Reading the rules of conduct at the table offered by the Wise Owl:

Rules of conduct at the table:
1. Do not reach across the entire table or through a neighbor for any dish, ask him to pass this dish to you.
2. Do not speak loudly, try not to draw everyone's attention to yourself.
3. Do not talk across the table to anyone, talk to your table neighbors.
4. Eat slowly.
5. Do not say that this or that dish is not very tasty - all dishes should be praised.
6. Don't talk with your mouth full.
7. Speak, first of all, about what interests the owner, the birthday man who invited you.
Finally the last yellow envelope.
Time at a party has passed quickly, it's time for you to say goodbye. What should you remember before leaving? (children's answers)
Wise Owl advises:
Don't forget to say goodbye before leaving. When parting, be sure to thank again for the invitation, say how pleasant it was to spend this time, the evening in this house, thank the parents of your friend (girlfriend) for the holiday arranged for you.
Do not forget to invite a friend to visit you, arrange the next meeting - this is required by etiquette.

Summarizing:
Reading the fairy tale Al. Ivanov "How impolite Khoma was" by roles.
What does this tale teach?
What rules of politeness did Homa and Gopher violate?
-What advice would you give them?

hospitality rules

Ask yourself the question: do you know how to behave with people, to be pleasant in communication? Do you follow the rules of conduct at home, at a party, on the street, in the theater, at a party? After all, each circle of communication requires compliance with its own rules. It is easier for an educated person to succeed, to make a career, because he will fit perfectly into any society. Therefore, try not to neglect the lessons of good manners that will allow you to feel free in any situation.

Not everyone likes to receive guests, but almost everyone has to do this due to a variety of circumstances. So let's try to look at some classic situations and try to behave in them with dignity. Not only does hospitality require you to be courteous and attentive to each guest, but also ** it is considered indecent to leave a guest alone in a room for a long time.** So, agree in advance with the family about the distribution of responsibilities among themselves, otherwise the owners will rush between the kitchen and the dining room, and the guest will languish from idleness in the living room.

In exceptional cases (for example, such as was brilliantly shown by Eldar Ryazanov in the film “Office Romance”), offer the guest a magazine or newspaper, borrow something. If the phone rings or you are asked to leave for a minute, be sure to apologize to the guest. Just don't overdo it.

**For a short visit, it is not necessary to set the table.**You can offer a cup of coffee, tea, fruits, cakes, and the guest is usually offered the most comfortable spot. Our Russian traditions have not yet become obsolete, and not everyone uses such light tricks, but still, it’s not worth it every time to call guests “for dumplings” with indispensable pies, Olivier salad and raw smoked sausage cuts. Times have changed, all these delicacies are sold in any store on every corner.

But if you really started a “feast for the whole world”, then ** Everything must be ready before the guests arrive.** The sight of a lathered hostess in a dressing gown and curlers makes a repulsive impression even against the backdrop of a beautifully set table. Calculate the time so that by the arrival of the first guest you will already be in all your splendor and in full dress. Even better, if ten or fifteen minutes you can sit quietly while waiting for the guests. At the same time, remember if any trifle is missed.

The host meets the first guests together with the hostess. If new arrivals call, the owner opens the door for them, and the hostess remains in the room with the already assembled guests, and does not leave them to rush into the hallway. Attention! If the hostess is a single woman, then her closest friend can receive guests, who will take over the duties of the host for this evening.

Now get ready for a little nerve shock. The rules for receiving guests, it turns out, have not changed a bit since the end of the century before last, so I will simply quote the relevant pages from a book on good manners published in St. Petersburg in the eighties of the century before last. You will then make the necessary minor adjustments for yourself.

“The duty of the owner, and even more of the mistress of the house, is to accept visits with courtesy and ease, moreover, in such a way that everything that is on you and around you is decent and pleasant, so that everyone is pleased with you and leaves you with a sincere desire soon again to see you.

Everything that is in your house should combine the greatest pleasantness and the greatest possible elegance. Perfect order, extraordinary cleanliness and tidiness, very successfully replacing excessive luxury - this is what should differ, like the very entrance to the house, as well as its interior decoration and the clothes of the hostess of the house.

In such a house, in which many visits are received, a dressing-room is necessary; if there is none, then the living room should take its place.

Receiving guests in the dining room is by no means permitted by the generally accepted rules of courtesy.

If someone enters the reception room with a report or without a report, you should immediately get up, go towards him and ask him to sit down.

If a young man came for a visit, then you need to offer him an armchair or chair, but if the guest is already old man, then it is appropriate to offer him only a chair. If it be a visitor, it is courtesy to offer her a place on a sofa or on a sofa, which, however, she should refuse if she is an unmarried girl.

What does it mean to live by the rules

What rules of communication between people do you know? What hospitality rules do you know?

Express your opinion about the dispute between two seventh graders.

Peter. Rules interfere with people's lives, so people often break them.

Larisa. Rules are needed. If there were no rules, people would simply not know what to do.

Variety of rules

As you know, Winnie the Pooh believed that it was better to visit in the morning, and to cross the street at any traffic light, but always in the crowd. Not all Winnie the Pooh's rules seem perfect. Can there be rules for all occasions? Can the rules be the same for everyone? To answer these questions, let's try to understand the world of rules.

It seems that the rules have always existed. According to the rules of child care, you were fed on time and walked with you. Playing with peers, you agreed on the rules of the game and took offense at those who violated these rules. When the time came, you went to school. There are a lot more rules here. They surround you from all sides. Rules in textbooks teach how to write, read, count. The rules of student behavior prescribe not to be late, not to litter, not to make noise during the lesson, etc. But there are also fire safety rules, rules traffic, rules of conduct in public transport and etc.

In the very word “rules” one hears “correctly”, “rights”. In the dictionary of V. I. Dahl it is written: “A rule is a law, or a decree, or legalization, a basis for action in these cases, under certain circumstances.” A wise connoisseur of the Russian language noticed that the rule is most often associated with the established procedure for actions under certain circumstances. Therefore, rules are created so that people can successfully act in certain cases. Rules are otherwise called norms.

Rules or norms govern the actions of people. Society recognizes behavior that complies with the rules as legitimate and considers it the norm.

There are many rules in society, or social norms. Let's get acquainted with some of them.

It is possible to group the rules in force in society in another way: according to the severity of the measures that are applied to violators, according to the number of people they are designed for.

Traditions of hospitality of the Russian people

During the lesson, students get acquainted with the traditions of hospitality of the Russian people. The lesson can be used in the lessons of the ORKSE or in the classroom.

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"Traditions of hospitality of the Russian people"

Topic: Traditions hospitality of the Russian people (lesson on ORKSE) Grade 4
Target: getting to know the traditions of receiving guests

Tasks:
— introduce the traditions of hospitality of the Russian people
- to form the ability to apply the knowledge gained in the lessons of the ORKSE, literature

Raise interest and respect for the traditions and customs of the Russian people, patriotism, tolerance;

Develop the ability to independently evaluate the result of their activities, their classmates.

Lesson type: learning new material.
Metasubject links: Russian language, the world? kbnthfnehf

Methods: visual, practical, partially exploratory, ICT

Forms: frontal, group.
Equipment: interactive board; task cards, music library (physical minute)

organizational part.
Greetings. Ready for the lesson.

Self-determination to activity

Long ago, there lived a wise old man. He had three sons. Good sons obeyed their father in everything.

One day the old man called his sons to him and said:

“Soon I will leave you, my children. I leave you everything that I have acquired with labor and mind. Divide all my cattle into four equal herds, take a herd for yourself, and continue with success the work of your father. Live together and teach goodness to your children.

The sons bowed to their father, thanked for the gift, but before leaving the yurt, they turned to him with a question:

- Did we not misheard, father, did we understand your order correctly? There are three of us, and you ordered the cattle to be divided into four parts. To whom do you leave the fourth part?

· What do you think, for whom was the fourth part of the cattle intended? (Student answers).

The father replied: “I leave a quarter of my cattle ... to your guest. May anyone who needs food and shelter, who, at will or need, come to your home, find shelter and warmth, affection and plentiful refreshments in you. And if your guest, out of modesty, begins to refuse food and drink, tell him that he eats and drinks his own, and not yours, for there is his share in your property ... Remember, my children, as the old sage said: “I did good - well extracted! Together with the guest, the light and joy of communication enter the house ...

· How do you think, what was the wisdom of the father? (Student answers).

What are we going to talk about today at the lesson?

III. Work on the topic of the lesson

Have you ever wondered why people visit? (children's answers)
Teacher: During communication, they learn the news, discuss events, consult, share joy and grief with each other.

Centuries have passed. Much has changed since then. But the people have preserved the traditions of hospitality. And today we will get acquainted with the customs of receiving guests of the Russian people, with the rules of hospitality according to etiquette.
- How else can you call the reception of guests ... (hospitality).
How do you understand the word "hospitality"?
- The ritual of hospitality, in essence, is the communication of two parties - the host and the guest.
2) Vocabulary work.
- In the dictionary of S.I. Ozhegov gives such an interpretation of the meaning of the word “guest” - one who visits, visits someone in order to see, talk, spend time together.

Many words with the same root are formed from the word guest. Name them. Put the words on the board
Guest- to live with someone as a guest.
Hotel- a gift, go the guest's money to the owner.
Hospitality- welcoming guests

— You and I live in a country where 160 nationalities live in peace and harmony. Each nation has its own traditions and customs: "How many people - so many traditions and rituals." However, each person must be aware that he is a representative of his people and must respect both his people and other peoples.

- List the nationalities that you know. Here we will get acquainted with the traditions of hospitality of the Russian people today.

3) Work on the topic of the lesson

Russian hospitality

Hospitality has always been feature Russian person. It was evaluated, first of all, by hospitality. The guest in the old days was supposed to drink and feed to satiety.

Custom dictated, almost by force to feed and water the guest. The hosts knelt down and tearfully begged to eat and drink "just a little more." This was explained by the fact that the villages and estates were located far from each other, and a rare guest who crossed the threshold of the house was always a joy. Since then, hospitality in Russia has always been in the first place. In Russia dear guests they were always greeted with bread and salt, and it was customary to warm and feed the visitor. Our ancestors gladly received the guest - they did not skimp, they put everything they had on the table. That is why the saying arose: "Everything on the table is the swords that are in the furnace." The hosts were even offended when the guest ate and drank little.

4) Practical part

Exercise 1. (Appendix No. 1)
Group work. Each group receives information about the hospitality of the Bashkir, Russian, Tatar peoples. Students should mark the hospitality rules of the Russian people on a piece of paper and provide brief information. (Each group reads out)
- Evaluate your work. (teacher grades circle)
- This is hospitality, a whole art - the ability to make guests happy. People say: "The guest is happy - the host is happy."

— Receiving guests in your home is a big responsibility, because you have to do everything so that the guests have a pleasant time. Therefore, you need to receive guests correctly.
— How to do it? Where to begin?

- Organize the structure of the reception
(invitation, meeting, treat, entertainment, farewell - appear gradually on the board).
Stage 1 "Invitation" (group work)
Question: - With what words do we most often begin an invitation to visit?
Each group says a version of the invitation.
Come see me tomorrow...
I invite you to my...
I will be very happy if you come to me...
Question: - What could be the reason for the invitation to visit? (children's answers)

“Depending on the type of celebration to which you invite guests, personally at a meeting, by phone or by sending an invitation by mail, indicate the date, time and place of the celebration, if necessary, the type of clothing. When inviting guests, it must be remembered that the invitees must have enough time to prepare for the celebration, because each guest must choose a gift for the hosts of the evening, choose the appropriate outfit. As a rule, it is customary to invite to a wedding or a significant anniversary a month before the celebration, for home holidays - at least a week in advance.
Question: - What do you think, is it possible to visit without an invitation? (Student answers).
Stage 2 "Meeting «. When meeting with the Russian people, a guest was necessarily greeted with a bow to the ground. A dressed-up hostess came out to the assembled guests, bowing from the waist. The guests also answered her with a bow to the ground and the rite of "kissing" began. The guests came up and kissed the hostess in turn. When the hostess went to a special women's table, this served as a signal to start and sit down at the tables. The ceremonial table always stood in the "red corner", near the motionless benches. It was more honorable than sitting on side benches, since it was believed that the guest was under the patronage of the saints.
Stage 3 "Treat"

The beginning of the meal was marked by the fact that the owner of the house served each invited guest a piece of bread with salt. Since the salt was very expensive product At that time, it was used only on special occasions. Even at the royal court, salt shakers stood closer to the owner and important guests. Therefore, salt was one of the most important products. Another measure of hospitality was how strong the tea was brewed. Depending on the fortress, one could judge how the owners of the house treat the guest, how hospitable they are. Food serving traditions have changed a lot since that time. To begin with, pies were served, then meat, poultry and fish dishes (this was called roast), and then at the end of dinner, soups (“ear”). After resting after the soups, they ate various sweet snacks for dessert.

- And let's lay a festive table with you. The class is divided into groups.

make a collage of illustrations on the topic: "Festive table"

make a menu "Russian cuisine" from certain products.

Write out only dishes of Russian cuisine:

Beshbarmak, Siberian dumplings, pilaf, okroshka, aspic, borscht, fish soup, manti, kurnik, chak-chak.

Discussion. self-assessment and assessment of other groups. The teacher grades

Stage 4 "Entertainment" Games, dances. (physical minute "Kolobok")

“I suggest you rest now.
A musical physical minute is held with students (turn on the video).

- Guys, another tradition of hospitality is the ability to say goodbye correctly. You need to pick up the words, expressions that we say when we say goodbye to the guests.

The guest was seen off and wished him a good journey, while saying "good riddance". In addition, the custom was to pour on the staff and sit on the path. In those days, this meant that the owner of the house wished the guest that his road was as smooth as a tablecloth.

- How should hosts and guests behave during parting?
For example:“Thank you, dear guests, for coming to visit us.
— Come to us again, we are always glad to meet you.
- Words of gratitude or farewell.

5) Consolidation of the topic of the lesson

1) Work on slides

We got acquainted with some rules of hospitality and let's evaluate some fairytale heroes from the side of hospitality. (fairy tales “The Fox and the Crane”, “Fly-Fly”, “Porridge from an ax”, “Winnie the Pooh visiting the Rabbit”)

2) Work with proverbs

Russian hospitality is famous all over the world, it is considered a manifestation of the Russian broad soul. Russian hospitality does not happen in half, but only on a grand scale.

I thought it was important...

7.) Homework

- Ask adults about family traditions receiving guests; find and write down proverbs and sayings about hospitality in your notebook.

Self-evaluation - Our mood, our impression, we will show with the help of circles. Let's make a flower - the middle is already there, this is my impression of today's lesson. And you glue the petals - your mood.

What rules of communication between people do you know? What hospitality rules do you know

Answers and explanations

1 Do not try to make the interlocutor support your vision. Don't impose your opinion

2 No need to talk about a person if he is not around (to condemn), and even more so to criticize

3 Say only good things about people.

3 Do not ridicule the actions of others.

4 Show interest in a conversation, even if you are not interested 5 Do not show your superiority over others in a conversation, even if you are better versed in this topic.

6 If you feel that you have offended a person. have to apologize.

7 Do not give advice unless you are asked.

The main thing when communicating with people is to talk less and listen carefully.

RULES OF HOSPITALITY

1 to any person who came to visit you, you need to show attention. Be polite and friendly to everyone.

2 Do not be very intrusive and persistent. For example "try my salad" or "drink this drink" 3 Introduce each other strangers 4 Try to maintain a conversation with each guest. 5 If a person is going to witi, you don’t need to stop him (he may have his own plans)

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