Translators who do not have great experience interpreters, often face problems that are not at all linguistic in nature. One of these difficulties is meeting guests at the airport.

It seems that there is nothing difficult - to meet a delegation or a group of tourists at the airport, get acquainted, take them to the hotel and accommodate them. If the interpreter does not perform any other function than translation and at the same time there is a protocol specialist (secretary, etc.), then problems usually do not arise.

However, translators sometimes face a number of difficulties. This is especially true in cases where you have to combine the duties of an interpreter, guide and protocol service specialist in one person. This is where the problems start:

• with whom from the delegation (group) to discuss protocol issues and the daily routine?
• what to do with foreigners on the way to the accommodation?
• what to do with them throughout the day?
• to whom and how to pay for small and unforeseen expenses?

This is far from complete list emerging issues. In addition, sometimes completely abnormal situations happen (someone gets sick, gets lost, loses money/documents).

How to prepare and what to do?

Before meeting at the airport, you need to find out a number of questions from the host company or organization:

1. With whom in the host company itself the interpreter can contact on issues related to the arriving delegation.
2. Who in the company is responsible for organizing meetings and other protocol issues.
3. What is the composition of the delegation (it is desirable to know in advance, as much as possible - even gender and age).
4. What is the purpose of the arrival of foreigners, their status.
5. If you have to accept not tourists, but a commercial or state delegation - who exactly is its leader, and which particular foreigner is responsible for organizing the trip.
6. What is the specific role and tasks of the interpreter (whether it is only to provide transfer, accommodation, or additionally - meals, cultural program and etc.).
7. Financial issues - does the host take on any unforeseen and minor expenses, whether the interpreter should pay for them, and whether the appropriate budget will be allocated to him.

This, of course, is not a complete list of issues, but a priority one. In general, the more the translator clarifies for himself with the host company, the better. But the first thing is to know who to contact in an emergency.

Algorithm of actions of the interpreter at the meeting of the delegation

When meeting a delegation at the airport, you must immediately introduce yourself to the head of the delegation and ask who exactly from its composition it is more convenient to contact on protocol and organizational issues.

When making a transfer, you can simultaneously talk about what foreigners see - they are almost always interested in this, especially those who came to the country for the first time. At the same time, it is worth trying to conduct a conversation not only as a guide, but also talk about the life of the city, its pressing problems. This is also always keenly interested. In addition, it is this approach that helps to start a more or less relaxed conversation.

Most importantly, when meeting a delegation at the airport, you should not get lost. Foreigners expect help from an interpreter first of all. Therefore, you should immediately ask if the arrivals have any problems or questions (usually they appear immediately from the first steps in a foreign country). It would be nice, even before accepting a foreign group, to think over the algorithm of their actions when emergency situations. This will not only give confidence in the reception of this particular delegation, but will also be useful in further work.

It is exciting and very responsible to accept foreign partners. Especially if they are coming on an official visit. In order not to lose face, you should carefully prepare for the solemn event.

The protocol rules seem a bit old-fashioned at the moment. But not observing them is as foolish as not taking off your hat when entering a church or shoes when entering a mosque. In fact, not everything is so meaningless in these solemn trifles ...

FFrench diplomat Jules Cambon

It is necessary to draw up a program for the stay of foreign guests and organize a reception for them on the basis of generally accepted protocol practice. The business protocol establishes the norms and rules of conduct, helps to clarify the relationship between the parties, which means that it is faster to reach an agreement on all issues. Improper seating of guests, violation of the order of negotiations can ruin relations between business partners. To avoid this, try to take into account all the nuances.

TYPES OF VISITS

First, determine what type of visit is planned. According to the degree of solemnity of the reception, they traditionally distinguish:

• official visits;
• working visits;
• private visits.

In addition, state visits (visits of heads of state) and transit visits are distinguished.

Let's take a closer look at the official and working visits.

Official visit is distinguished by its special significance and solemnity. It includes a large number of ceremonies and events. During an official visit, issues of long-term cooperation are usually resolved, the main areas of joint work on important promising projects are determined.

Working visit implies that guests arrive with specific business goals: to hold negotiations, consultations, working meetings, sign contracts and agreements. Unlike an official visit, a working visit does not take much time and all events within its framework are carried out with a more modest protocol.

PREPARATION FOR THE VISIT

The visit of a foreign delegation is agreed by the parties in advance so that there is enough time for preparation. In especially solemn and responsible cases, representatives of a foreign company arrive in the country in advance to take part in the preparation of the reception, check the condition of all objects and places of visit, and evaluate the conditions of accommodation and service.

The parties should discuss:

• the exact dates of the visit;
• number and composition of delegations;
• the procedure for entering the country (border, customs control);
• visit program;
• organizational and financial issues (payment for hotels, meals, transport, etc.).

It is necessary to determine all items of expenditure, draw up a preliminary estimate of admission, include contingencies in it and agree with management.
Important! Take care that the arrival and departure of the foreign delegation does not fall on the weekend or holidays. Otherwise, it will not be easy to provide the necessary level of solemnity.

Entry documents

Before the visit of representatives of a foreign state, it is necessary to quickly and legally competently resolve a number of issues: take care of the preparation of entry documents, take into account the peculiarities of border and customs control, migration registration. In some cases, guests may need an official invitation or assistance in issuing an entry visa.

Visit program

There are usually two programs:

• general - for guests;
• detailed (working) - for the organizers of the reception.

If the visit is official, the general program may include a program for the spouses of the delegation members. The general program is a daily and hourly schedule of events for foreign partners. At the beginning of the visit, the organizers present the guests with a general program in Russian and in the native language of the guests. It includes:

• meeting of the delegation;
• the business part of the program (negotiations, working meetings, conversations);
• receptions (breakfasts, lunches, etc.);
• cultural program;
• seeing off the delegation. Detailed program describes organizational issues reception related:
• border and customs control;
• the composition of those meeting and seeing off;
• participation of representatives of the press, radio, television (if necessary);
• delivery of flowers;
• baggage delivery;
• transport for guests;
• seating for cars;
• traffic police escort (if necessary);
• accommodation in a hotel or residence;
• nutrition;
• the work of translators;
• order of speaking at negotiations, etc.

After the final elaboration of the visit program, it must be supplemented with reference and explanatory materials - to draw up plans for meeting and seeing off the delegation, all official protocol events, accommodation of guests with addresses, telephone numbers and numbers of cars assigned to them

For each item in the program, a name must be indicated. responsible person with contact details.

Composition of those meeting

It is necessary to determine the composition of persons meeting foreign partners according to the following rules:

• Together with the head of the host delegation, guests are met by 2-3 representatives of the company. These can be heads of individual services, specialists, as well as a translator,
• The ranks and positions of the heads of both delegations must correspond to each other, i.e. if the head of a foreign company arrives, then he must be met by the head of the host company,
• If the head of a foreign delegation arrives with his wife, he is met by the head of the host delegation also with his wife.

Official Visit: Delegate Spouse Program

If the head of the delegation arrives with his wife, the organizers of the visit can draw up a separate program for her, by analogy with the program for the spouse, or provide for events in the general program - plan visits to museums, exhibitions, monuments of culture and art, as well as schools, orphanages, boarding schools ( at the request of the guest).
In addition, the program for the female part of the delegation may include an official tea party in honor of the guests.

MEETING GUESTS: AT THE AIRPORT, AT THE STATION, AT THE ENTRANCE TO THE CITY

Host representatives usually arrive at the meeting point in advance and wait for the guests to arrive. When they meet, men give flowers to ladies, completely wrapped in cellophane, so that the pollen does not stain clothes and does not cause allergies.

At some airports, you can arrange for a car to be delivered directly to the aircraft ramp.

The meeting takes place at the gangway of the plane (near the train car):

• A cortege of cars and buses for the delegation is lined up at the airport building (station);
• At the airport (train station) the flags of the country of the guests are hoisted, Russian Federation and Moscow or the region where the delegation arrives;
• Carpet paths are laid out at the aircraft ladder and in front of the entrance to the VIP-hall of the airport (or before leaving the train car). The greeters line up at the beginning of the red carpet in accordance with protocol seniority.

The orchestra will emphasize the solemnity of the moment when meeting foreign guests.

When an official delegation arrives in Moscow or another region for road transport, the meeting takes place at the entrance to the city. An official protocol event is not provided. At the meeting, a brief conversation of a protocol nature is possible, which the parties agree on in advance. In addition, an official visit is usually accompanied by protocol photography.

Flags

Several flags are hoisted simultaneously on separate flagpoles in alphabetical order by country names. The ratio of the sizes of the flagpole and the flag is 1:6.
The status of the flags is determined in the following order (highest to lowest):

• flags of international organizations;
• state flags;
• flags of federal executive authorities of the Russian Federation;
• flags of subjects of the Russian Federation;
• flags of municipalities;
• flags of organizations, enterprises, associations;
• other flags (including not officially approved and decorative ones).

Given the status of the flags, the following rules must be observed:

• panels of flags of the same status must be of the same size;
• the highest status flags must not be less than the lowest status flags;
• lower status flags do not raise higher status flags;
• flags should not touch the ground or floor.

The flag of the official delegation of any state takes pride of place relative to the flag of the Russian Federation.
With an odd number of flags, the State Flag of the Russian Federation is located in the center, it is raised on a higher flagpole, the rest of the flags - depending on their status:

• the second position is to the left of the State flag;
• the third is to his right;
• fourth - to the left of the second position;
• the fifth is to the right of the third, and so on.

With an even number of flags (more than two), the State Flag of the Russian Federation is placed left of center, other flags - depending on their status:

• the second position is to the right of the center;
• the third - to the left of the State flag;
• the fourth is to the right of the second position, and so on.

The national flag and the flag in second position are hoisted on higher flagpoles.
At in large numbers equivalent flags, they are placed in alphabetical order.
Flags on the walls and negotiating tables are installed by analogy with flags on flagpoles. Wherein:

• The flag on the wall is hung in expanded form with a panel to the right of the back of the person sitting at the table.
• The flag on the table is placed on a special stand on the right hand of the seated person.
• Flags on stands must be at the same height and the same size.

Welcome and introduction

The order of acquaintance of delegations includes a greeting, a handshake and an introduction.

• The first to greet everyone and introduce himself is the head of the host delegation. If his wife came with him, then he also represents her;
• The head of the arriving delegation introduces himself next and introduces his wife;
• The head of the host delegation introduces the persons accompanying him - members of the delegation who came to meet the guests by rank (in descending order);
• The head of the arriving delegation introduces the members of his delegation in the same way.

If there are women among those who meet them, then they are presented by rank and in the first place.

During the performance, men, as a rule, shake hands, women do it at the mutual request.

• When shaking hands, the woman is the first to shake hands with the man. The same priority is enjoyed by older people in relation to the young and the leaders of the delegation in relation to the rest of its members.
• Extend your right hand for a handshake. An exception is not made even for lefties.
• Extending several fingers or fingertips instead of a hand is tactless.
• A man, when shaking hands, removes a glove from his right hand. For women, this rule applies only when they greet each other. If one of the women took off her glove to shake hands, then the other follows her example.
• If a woman or a senior in position (age) does not offer a hand, you should bow slightly.

A warm welcome is the basis for a friendly atmosphere in the process of work, so the head of the company must meet and greet foreign guests at a gala reception. The rest of the time guests can be handled by other employees.

During an official visit, the order of greetings and introductions is the same.

Appeal

From the first minutes of your visit, observe the rules of etiquette when addressing arriving guests. The forms of address adopted in many countries are quite complex, determined by national traditions and cultural characteristics.

• It is customary to address a citizen of another country as "Mr." and call him by his last name, for example, "Mr. Johnson."
• Men with state status, military rank, diplomatic rank, academic degree, in most countries are addressed without mentioning the name and surname: “Mr. President”, “Mr. Colonel”, “Mr. Secretary”. The exception is Germany, where in such a case the surname is still attached: "Mr. Dr. Wolf".
• Women should be addressed by their husband's last name. With complex and difficult to pronounce names, you can resort to the international form "madame".
• The appeal "sir" can be used in relation to older people, to those who occupy a higher position, as well as to well-known, high-ranking persons in order to avoid frequent repetition of their official titles and ranks.

WAY TO THE HOTEL

Guests must be provided with transportation so that they can move freely during the visit. In addition, you need to help them arrange, receive and deliver luggage from the airport or train station to the hotel.

Official visit: by cars!

After the welcoming ceremony, the head of the host delegation accompanies the guests in a car in accordance with the program of the visit. If the head of a foreign delegation arrives with his wife, she is accompanied in a separate car by the wife of the head of the host delegation.

• By car, the heads of the foreign delegation set the flags of the guest's home country, the Russian Federation and Moscow or another region where the delegation arrived.
• When landing, the car stops with the right side to the sidewalk. If it is impossible to submit it in this way, the passenger who takes the seat of honor uses the left door.
• When disembarking, the car drives up so that guests exit through the right door. The most honored guest comes out first, followed by all the others.
• Before embarking and disembarking, guests must open the door and then close it behind them. This duty is performed by the driver, translator or one of the accompanying persons.

The luggage of guests is handled by a special employee.

When accompanying foreign delegates to the hotel, you should not leave them at the entrance - this is impolite, guests may have problems during check-in. But they should not be escorted to their rooms - they may perceive it as an obligation to invite you for a cup of tea or coffee. It is best to say goodbye to guests in the hotel lobby, having agreed on a meeting time.

Seating in cars

The first place of honor is in the back seat on the right in the direction of the car. The most honored guest sits on it, and next to him on the left side is the second-ranked guest. An interpreter sits next to the driver.

If as vehicle used Personal car, and the head of the host company acts as a driver, then the place of honor for the guest will be the place next to the driver. This place is considered honorable and during a city tour as the most comfortable spot for review.

GUEST ACCOMMODATION

Members of foreign delegations can be accommodated in a guest residence or hotel, this must be agreed in advance with the arriving party.

The main criteria for choosing hotels:

• license and high classification level (4-5 "stars");
• impeccable reputation;
• rich experience in holding protocol events;
• certificate for all services (production and sale of own products, drinks, etc.);
• professionally trained and tested personnel of the highest qualification. Cooks, waiters, head waiters and other employees must have documents confirming their qualifications and medical books with a “permit” to work (marks on verification, analyzes, etc.);
• comfortable and beautiful meeting rooms, including closed (confidential) ones;
• places for press conferences and meetings with journalists, the public, etc.;
• transport service for guests and invitees;
• convenient car parking;
• additional services: laundry, ironing, dry cleaning, hairdresser, fitness center, sauna, etc.;
• own medical care - first aid and medical specialists (ambulance);
• air and railway ticket offices, places of sale of theater and concert tickets, tickets for exhibitions, excursions.
• technical equipment of the halls:
  - bright lighting;
  – sound amplification system;
  – sound recording and video recording system;
  – simultaneous translation system (in 3–5 languages);
  - the possibility of relaying protocol events for the press from restaurant halls and representative premises in the halls and lobbies of the hotel;
  – ventilation and air conditioning system;
  – a system for storing valuables;
  – elevators for lifting and escorting official guests (including separate emergency elevators).

It is necessary to agree with the administration of the hotel where distinguished guests will be accommodated regarding communication facilities, the Internet, computer services, reproduction of documents, accommodation and meals for accompanying persons and drivers (if necessary), parking for special vehicles.

Official visit: accommodation of guests

• Above the residence or hotel building, where the head of the foreign delegation will live, the flag of the country he represents can be raised.
• The director of the hotel meets the guest of honor at the entrance and accompanies him to the room, while the elevator lingers on the first floor in advance.
• An employee of the floor service of the hotel meets the guest of honor on the corresponding floor, welcomes and shows the direction of movement along the corridor to the room. The room must be opened in advance, and all lighting is turned on, flowers, fruits, drinks are displayed, curtains and curtains on the windows are open.
• The director of the hotel or his deputy briefly explains to the guest what sights can be seen from his room, answers possible questions.

Personal questions, requests and suggestions to the distinguished guest are prohibited.

Representatives of the host country who accompany the guests of honor according to the program of the visit need to know the basic norms and rules of the protocol, to show sincere respect, cordiality, attention and hospitality to the guests of honor.

NEGOTIATION

How to prepare for negotiations:

• Determine the time allotted for negotiations;
• Coordinate with guests in advance the issues of press participation, audio and video recording, simultaneous translation during negotiations, the use of special communications, the Internet, computer services, and reproduction of documents.
• At the seating area of ​​each guest, put a cover card with his name and position. As a rule, on the front side of the card there is an inscription in the language of the host country or in English (sometimes transcription is given in brackets), and on the back side there is an inscription in the guests' native language.
• On the table for each participant, prepare the necessary stationery (notebooks, pens), a bottle of water (it is not customary to put water with gas), a glass.

Among the staff of the protocol service there are disputes whether it is necessary to put a napkin under a glass. A common opinion has not yet been found, so at different events you can find both options, and sometimes the third one - a napkin covers a glass. Bottles are placed in groups along the length of the table.

In addition, flowers in low vases can be placed on the tables. Depending on the shape of the table, they are located in the center or along its edges.

If the negotiations last for a long time, you can serve refreshments during the break: tea, coffee, sandwiches, fruits.

During negotiations or at a subsequent reception, it is customary to exchange business cards.

Official visit: negotiation process

• Small flags of the country of guests, the Russian Federation, Moscow or the region where the delegation arrived are set on the negotiating table. Large flags may be placed behind heads of delegations.
• At the entrance, the delegation is met by a representative of the host country. He escorts the guests to the premises where the negotiations will take place. At the beginning of the meeting, an exchange of greetings takes place.
• Before the start of negotiations, the heads of delegations must introduce their participants. Then everything goes according to the agenda.
• If the parties plan to sign documents in a solemn atmosphere, they determine the leader and two assistants for the ceremony.
• When there are breaks in the negotiation process, refreshments are prepared for guests in a separate room. If this is not possible, the dishes are brought into the room where the negotiations are being held. Treats are placed personally only in front of the heads of delegations. The rest take care of themselves.
• At the end of the event, as a rule, an exchange of memorable souvenirs is provided.
• After the talks, a press conference is held. It usually lasts from 20 minutes to 1 hour. If the press conference is not held, the negotiators can answer a few questions from journalists. This should not take more than 15 minutes.

Seating at the negotiating table

The participants in the negotiations must be seated in accordance with generally accepted rules, taking into account their ranks and official position. The host party develops and coordinates in advance with the arriving party the seating scheme for the participants of meetings and conversations at the negotiating table according to the protocol seniority.
As a rule, the heads of delegations are located in the center of the table opposite each other, and then the rest of the delegation members by rank.

If three or more parties participate in the negotiations, then they are seated alphabetically clockwise around a round or rectangular table.
If these are negotiations between two persons, then they sit opposite each other, on the left side of each is an interpreter. At some events, the interpreter sits slightly behind. The host usually sits with their back to the window and facing the entrance.

THE CULTURAL PROGRAM

During the visit, guests can be invited to visit theaters, museums, organize excursions or walks around the city for them. Their duration depends on the interests, age and state of health of the members of the delegation.
In the case of an official visit of the highest level, flowers are laid.

Official visit: visit to the theater

• In the theater, together with the distinguished guest, the head of the host delegation is in the box.
• On both sides of the box, the state flags of the Russian Federation and the country of the guests are hung out. Before the start of the performance, the national anthems of the guest country and the Russian Federation are played.
• In the box, programs and librettos printed in Russian and the language of the guests' country are laid out in advance.
• All members of the delegation are seated in accordance with protocol seniority.
• During the intermission, refreshments (champagne, fruit) are provided.
• At the end of the performance, flower baskets are brought onto the stage on behalf of the guests and the host. And also there may be a meeting with leading artists or directors.

BUSINESS RECEPTIONS

Reception on behalf of the management of the host company in honor of foreign guests is an obligatory part of the visit program. Business receptions play a big role, as they continue the same discussions as at the negotiating table, only in a more relaxed and relaxed atmosphere. Therefore, the organization of receptions, demeanor and forms of communication should be given close attention to them and do not forget about the rules of business etiquette.

According to international practice, receptions are divided into daytime and evening receptions, as well as receptions with seating at the table and without it. Daytime receptions are considered to be less solemn than evening ones.

Daily appointments:

• "a glass of champagne" ("a glass of wine");
• breakfast.

Evening receptions:

• buffet;
• cocktail;
• lunch (lunch-buffet);
• dinner.

Breakfast, lunch and dinner are held with a strict seating arrangement. When organizing "lunch-buffet" or "tea" receptions, seating is quite free, although tables are usually served in advance.

invitations

Invitations to receptions are sent out no later than 1-2 weeks before the reception. They must be printed in a typographical way on forms or cards in Russian and the national language of the guests.

For occasional receptions national holiday or in honor of any statesman or delegation, special forms are ordered.
Depending on the specific circumstances, invitations are sent by courier or mail. Invitations to officials and prominent figures are always recommended to be sent by courier.

PRESENTATION OF MEMORABLE GIFTS AND SEEING OFF

Commemorative gifts should correspond to the occupation, interests and style of the person to whom they are intended. When choosing a gift, it is important to take into account the national traditions of the country that the guest represents, his age, and hobbies.

It is better to find out in advance what exactly interests a particular person (he collects rare stamps or edged weapons), what his views and beliefs are. For example, V.V. Putin once received a spinning set for fishing as a gift from Japanese Prime Minister Shinzo Abe.

If the guest is a supporter of Greenpeace, you should not be original and give him a live bear cub.

The religion of the representatives of the foreign delegation must also be taken into account. For example, such a gift as an icon would be extremely inappropriate for guests from a Muslim country.

In 2013 V.V. Putin, who was on a visit to the Vatican, presented the Pope with an icon of the Mother of God and received a majolica depicting the Vatican Gardens as a gift.

When they met in June 2015, the Pope presented V.V. Putin received a medal depicting an angel of peace and justice, and the Russian president presented the clergyman with a panel depicting the Cathedral of Christ the Savior and several volumes of the Orthodox Encyclopedia.
You can make a gift with a national flavor to foreign partners: a tea set made by Gzhel masters or Khokhloma painting. Works of art are a frequent present.

Gift wrapping is very important. It should not be too catchy, beautiful and neat. As a rule, gifts are wrapped in thick paper in neutral tones and tied with colored ribbons. In some cases, the colors of the ribbons coincide with the colors of the national flag of the country where the visit takes place, or with the corporate colors of the host company.

Repetition of gifts should be avoided. This is considered a serious breach of etiquette.

Official visit: memorable gifts

During official visits, the protocol services of both sides agree in advance on the simultaneous transfer of memorable souvenirs.

According to the protocol, a woman can be given a box of chocolates, a book, a bouquet of flowers, chocolate, and a man - a branded pen or tie. However, these rules are sometimes broken. Often, as a gift, guests are presented with weapons: a sword, a saber, or even a machine gun.

In addition, they donate musical instruments(especially rare or national ones), handmade items, watches (wristwatches or wall clocks), rare items (typewriter, Soviet periodicals of a specific period, etc.)

As for return gifts, it is worth warning guests that, in accordance with the legislation of the Russian Federation, government officials can accept memorable souvenirs, the cost of which does not exceed three thousand rubles.

When making a personal gift to an official, you need to make sure that the recipient can keep it for himself. For example, most of the gifts received by the President of the Russian Federation are sent to the Presidential Library. According to the established procedure, all gifts made to the first person of the state are the property of the state. According to the law, the president can only take a gift for himself, the value of which does not exceed the amount of five minimum monthly wages (minimum wages).

The order of seeing off a foreign delegation corresponds to the order of its meeting. If the visit is official, then the flags of the country of the guests, the Russian Federation and Moscow or the region where the meeting took place, are raised at the airport (train station). A small buffet can be arranged.

When guests leave by car, the head of the host delegation must accompany them in their car to the city limits (regional borders).

You can make some minor changes in the order of the wires only at the request of the guests.

Tatyana Baranova– at various times held the positions of personal and business assistant, administrative director, chief of staff, head of the family office and others. Administrative experience - more than 9 years. She worked in the structure of Gazprom, took part in the preparation of the presidential election campaign, worked under the supervision of a businessman from the top five Forbes.

In addition to her basic translation education, she received a Harzburg diploma from the Academy of Economics and Management, and completed advanced training in the field of international business protocol and etiquette (MGIMO).

What each student will receive:

Practical knowledge and skills in business protocol and etiquette,
Certificate confirming the intensive course at the School of Personal Assistants,
Lecture presentations: review study materials at any convenient time and refresh your knowledge.

Cost of education:14 000 rubles

Coming to St. Petersburg, people hope to have a good time here. For the most part, many succeed. It is simply impossible not to fall in love with this place. Here beautiful architecture, pleasant weather and many attractions. There really is something to see here.

Some tourists come here for recreation, while others for work. Whatever the purpose of the trip, each person will be able to take something interesting from this place with them.

People arrive at the airport from all over the world. And each of them has their own desires and needs. But they all hope for a warm welcome, help and welcome. And all this is possible for them to provide.

When a foreign delegation arrives in this city, first of all they should be met by people who know their language well. On the site https://MBPrestige.ru/ you can order such services. Also here is interesting information on this topic. Basically, the services consist of the following list:

• meeting with guests;
• providing a translation;
• their transfer to the hotel;
• assistance in case of disputes;
• as well as entertaining guests and guaranteeing them an interesting pastime.

In general, many people today are fluent in English and other languages ​​and are able to provide assistance to guests. In principle, in order to meet foreigners, most often, only good knowledge will be enough in English. But, if people do not know it, then knowledge of additional languages ​​will also be needed.

It is best to use the services in advance. In this case, you can be sure that the guests will find an escort and get to the hotel without any problems. If everything is postponed until the last moment, then it is quite possible that many unforeseen situations will arise.

Also, in order to avoid any troubles, it is best to meet guests with a sign. The name of the company or some designations understandable to foreigners should be written on it. Today, it is thanks to people with signs that many people easily find the information they need and get to the right place.

Instruction

Find out the flight number and arrival time. Specify this information up to the departure of the passenger, as the flight may be delayed, and then you will have to spend several hours at the airport in vain. The ideal option is a message from the plane just before takeoff. Knowing the approximate travel time, you will always be able to calculate what time you need to arrive at the airport.

Add at least half an hour to your arrival time. Passengers will exit the aircraft, pass passport control, receive luggage. Such a margin is required in order, again, not to waste extra time waiting.

Upon arrival at the airport, go to the arrivals hall. all metal frames, follow the screens with information about the arrival of flights. Match the desired flight number and arrival time with the exit number and go to it. It is from there that the passenger you are expecting will leave. Of course, it is possible to transfer the flight to another exit, so periodically check the information on the scoreboard. Many airports have only one aisle for arriving passengers, in which case you will have to be on the lookout not to miss your friend in the crowd.

If you arrive to meet a passenger by car, leave it in the parking lot near the departure halls, not the arrival halls. Near the latter, there is always a huge queue of cars meeting, and you will lose a lot of time just to leave from there. Having met the passenger, go to the exit in the departure hall and calmly leave the territory of the airport without standing in line.

Expecting to take a taxi after the meeting, it is better to go to the departure halls as well. You can save a considerable amount, as there are usually cars there that brought passengers and do not want to go to the city empty. Therefore, drivers will agree to reduce the price by up to two times.

Treat your newly returned friend. The meeting itself will already bring a lot of pleasure, but it can be multiplied many times over. If you meet a girl, be sure to buy a bouquet of flowers. It is better to do this in advance, as prices at the airport will be many times higher. When meeting a couple or company, make something like a sign or poster by writing their names or surnames. Of course, you can always add creativity and cheer up friends who are tired after the flight.

Helpful advice

If there are a lot of people in the passenger waiting room, feel free to head to the departure hall. It will be much freer there, and you will easily find a chair for yourself.

In our crazy life, there is less and less time to meet family and friends. These rare meetings need to be organized in such a way that they are positive.

Instruction

If they come from afar, then they are needed if there is a need for it. You need to think about where you place them. Plan your day to make time for meetings. Warn other acquaintances (colleagues, relatives) so that you are not disturbed once again.

Find out if friends have business in your city. Otherwise, there may be an overlay of your and their plans. This can lead to unnecessary resentment. If possible, coordinate the program of your friends' stay in advance.

If guests have come to you for a long time, be prepared to adjust your lifestyle. Be patient and try not to show your annoyance to your friends. Each person has their own habits. Even if they cause you inconvenience, remember that they are your friends and you can sacrifice something for the sake of friendship.

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Long months have passed since you saw him in last time, and your only connection was long letters filled with love, expectation and longing for each other. And now he returns, proud, handsome, in uniform ... How to meet him so that this day will be remembered by both of you for a long time?

Instruction

Prepare in advance by choosing the most beautiful and feminine dress. Guys are very homesick for watching people in trousers every day, so make him doubly pleased: in addition to seeing you, you will look like a real woman, tender and desirable.

Together with relatives and friends, go to meet your loved one at the station. It is important that with joyful cries, hugs and your loving eyes, then his heart will calm down, he will understand that they were waiting for him, loved and were faithful.

After the meeting, as a rule, everyone goes home in a cheerful company, where a table has been prepared in advance, a variety of treats and drinks. You must be present at this event, as it can proudly and gladly consider you now a member of its. Moreover, be sure that at the table he will say a few words to you, and who knows, maybe this will be an offer?

After a family feast, when parents have admired their son enough, go for a walk with your loved one. The time has come when you need to redo to some extent. You haven't seen each other for a long time, and in those months everything has changed. Walk through memorable places in the city, take a look at the park. At this time, tell each other everything that you so wanted to say before, but it was not possible.

After the walk, it was time for a romantic dinner for two. It is most correct if this meeting takes place at home, if there is no one there, or in a booked hotel room. Prepare the place in advance, set the table with a light snack and wine. Romantic music that accompanies your leisurely conversations, and subdued light - all this will create a unique atmosphere for two lovers.

When you enter the room, try to put aside all plans, surrender to spontaneity and feeling. Everything that happens next, behind closed doors, is only your story, the end of which you do not know. Be as gentle as possible with your man, do not raise important issues, but simply admire each other, dance and love. This is your night. The one you've been waiting for.

Service time has flown by, and you are already looking forward to meeting your loved one. You are overwhelmed with joy, and at the same time there is excitement about the upcoming meeting. It is doubly difficult for your young man, since he was far from relatives, friends and from you, his beloved girl, for a long time. It is at the first meeting that you need to show all your love and loyalty, as well as help him adapt to the "new" life in civilian life.

Instruction

Try to meet yours at the station. The first minutes of meeting after a long separation are of great importance for both of you. They will forever remain in your memory. The first is always very emotional: you are overwhelmed with emotions, your heart is ready to burst out of your chest. At this moment, he will only think that his beloved was waiting for him. Now you are for him not just a beloved girl who wrote letters to, but practically a bride, for whom he will be ready for anything. If you want to tell him words of love and tenderness - do not be shy, it is very important for him. While the service was going on, you both thought of what your friend would say at the first meeting, but now, when your eyes met, all thoughts immediately became confused. Don't worry, this happens. The main thing is to listen to your heart, it will tell you.

Plan your day. Be prepared for the fact that your young man wants you to visit him together, go to a meeting with. It is very important for him at this moment to show everyone that you are the best, that you could wait for him after so much time and keep your feelings. To avoid problems, take a day off from work in advance or take time off from lectures.

Spend a whole day together. After endless visits to relatives and friends, you can finally be alone. A lot has changed over the course of your service, including yourself. You have not seen each other for too long, during this time your views on life, your worldview have changed. The most important thing is that you, as before, love each other. It is no coincidence that they say that the army is a test for the senses. You now have a difficult task - you need to get used to each other again, find out what has changed. During the day, you can walk around the city together to your favorite places with which you have romantic memories. Such a "journey into the past" will bring you closer and revive your feelings. After the walk, you can smoothly move on to dinner.

Make a romantic evening unforgettable. The best time to spend this time at home. The cozy home environment, which he dreamed of for so long, will undoubtedly make you more conducive to communication. Take care of the atmosphere: cover the table with a white tablecloth, decorate it with rose petals, light candles. Let romantic music play in the background. You must be impeccable: a sexy dress, an alluring perfume. Bring back the sweetest memories. Flirt with each other, say kind words. Don't be ashamed of your emotions. How this evening goes will largely determine how your future relationship will develop.

Business visits to friendly companies and firms are common when partners or clients are in different cities or countries. You can agree on a lot by phone and e-mail. But personal contact is of particular importance. The reception of the client / partner at the airport / train station is important. It is from this meeting that any business visit begins.

Not so long ago, one of our good friends at work had such a force majeure. The full-time translator fell ill, and tomorrow foreign partners arrive, who must be met at the airport with a sign, taken to the hotel, helped with accommodation, and in the evening show Moscow a little. The leaders of the company were on edge, the entire department was in a panic and fuss. Of course, we helped an acquaintance, because. for knowledgeable people there is nothing overly complex about it. So if you, dear hosts, need to meet your dear foreign guests and make a good impression on them, we invite you to use our services. Of course, we, as creative people, are able to work in impromptu mode, but still, before the meeting, we would like to clarify the following points:

What are these people
- the purpose of their visit
- budget
- program of stay agreed by the parties
- wishes of the customer.

We look forward to your guests! And just in case, we place small phrases and expressions, if you still have to meet guests on your own.

1. Meeting a foreign partner at the station / at the airport

Upon arrival at the place, guests are met by one of the authorized employees of the company, but not by the authorities. The conversation boils down to phrases like: "How did you fly?". In the office, already commanding cadres are connected to the communication, who are directly involved in this meeting. Here the list of topics for conversation is quite wide.

The host	Guest
You see a guest who has come to you, greet him and at the same time introduce yourself: "Mr. Prinston? Welcome to Moscow. My name is Peter Timurov. I "m Mr. Brown`s personal assistant. I" ll show you around the town and take you to the hotel/ our office..."	You answer: "Thank you, Mr. Timurov. I appreciate your help" ...
Next, you ask the guest routine questions of the everyday plan. Kit questions may vary, but there are still a few constant topics."How was the flight / journey?" "I hope you had a good flight?" "Did you have a good flight trip journey?""Is it your first time in Moscow?" "Is it your first visit to Moscow?" If your interlocutor mentioned something, related to your city, country ..., you can ask him a few additional questions to create casual conversation: "Mm, restaurants? So you like Russian cuisine. What is your favorite meal?"…	You are answering the "politeness" questions asked of you. Typically, in this you don't ask the maintainer the same questions."It was fine / nice / OK…Thank you" "The flight / journey wasn"t good actually, because (name the reason)." "Unfortunately,…" If the answer is yes or no, you must say something else. about the place you are being asked about."Yes, it"s my first visit to Moscow. I"ve never been here before but have always wanted to. I heard a lot of interesting things about your city…" "No, I was here two years ago. I remember visiting The Kremlin, very beautiful".
It would also be appropriate to ask: "How long are you staying in Moscow?", "How long are you here for?" There is also such a routine question: "Do you travel a lot on business?" "What countries have you visited?"	"Just for a few days"… "It depends on how quick I settle the business matters with your company". "No, not very often. I usually travel on holidays. Last winter I was in..."

2. Visit of a foreign partner to the office

In the office foreign guest communicates with the office staff and with the official who will conduct business negotiations. An informal conversation-acquaintance may include those phrases that the guest has already exchanged at the airport / train station.

Office/company workers	Guest
Your guest seems to have come to you from the hotel, so the appropriate question would be: "Is your hotel comfortable?", "Is everything with your hotel OK?"	"Yes, the hotel is fine"…
If your guest has not been in your city for the first time or for a long time, then you can ask him: "How do you like it here in Moscow?"	"Your city has changed so much since I visited it 7 years ago. It become so European" …
The guest will be pleased if the owner of the office asks about the affairs of his hometown: "How are things in London?"
And if the host has a very friendly relationship with the guest, then it will be possible to exchange questions with him about the family: "How is your family?", "How are the kids?" ...	"The family is fine, thank you…"
Other possible questions with polite suggestions about willingness to provide some service to the guest: "Can I take your coat / get you a drink?..." "Do you need anything?" "If you need to … use a phone or fax? Please say" "Can we do anything for you?"	Other possible guest requests: "There is one thing I need ..." "Could you get me…" "Would you be so kind to reserve me a table in Metropol?..." "Could you help me arrange…" "Can you recommend me a good restaurant?"