CHAPTER 5. TOURIST REMINDER

Reminder for the tourist

Firms have to listen to the claims of tourists not so rarely. Sometimes all this can bring to court. And here much depends on the evidence provided by the travel agency, which confirms that it not only fulfilled all its obligations, but also provided the client with full information about the trip before it starts. Moreover, it is better to arrange such information in the form of a memo.

Federal Law of November 24, 1996 N 132-FZ "On the basics of tourism activities in Russian Federation"obliges the travel agency to provide the client with information about the tour, the country where he is going, its customs, the rules of conduct for the duration of the trip, the necessary vaccinations. As we said at the beginning of our article, such information can be issued in the form of a memo for the tourist, which will be Do not forget to indicate in the contract that a memo is attached to it.Then in the event of a lawsuit, the company will be able to prove that it provided the client with full information about the tour.

The memo is compiled in any form. You can specify the following items:

1. Travel documents

2. Departure rules

3. Arrival rules

4. Language of host country

5. Currency exchange

7. Getting sick while traveling

9. Addresses and telephones of Russian consulates.

Analysis of the features and factors of development of the tourism industry in Andorra

Visa. A Schengen visa is required to travel to Andorra. Andorra does not have its own consulates in other countries: all the necessary functions for it are performed by the embassies of Spain and France...

Documents issued to tourists

Reminder for the tourist Claims of tourists firms have to listen to not so rare. Sometimes all this can bring to court. And here a lot depends on the evidence provided by the travel agency, which confirms ...

Documents formalizing the contractual relationship between the tourist and the travel agency

China in the market of tourist services of the Irkutsk region

In 1990, 0.7 million tourists left China, in 1998 already 4.0 million, in 2000 - 5.6 million people. Spending by Chinese tourists abroad is growing even faster. So in 1990 they left 0.5 billion dollars, in 1999 - 10.9 billion. It should be taken into account ...

Basic rules for the transportation of groups of children in railway transport

Nowadays, tourists prefer railway transport another mode of transport, since it is land, which means the safest than air transport, and, according to statistics ...

Prospects for the development of equestrian tourism in the Brest region

The equipment of a tourist-rider includes personal and group equipment. We will not talk about the latter, since everything related to it ...

Legal basis for the implementation of the tourist product

Firms have to listen to the claims of tourists not so rarely. Sometimes all this can bring to court. And here much depends on the evidence provided by the travel agency, which confirms that it not only fulfilled all its obligations ...

Provision of tourist escort services

Tourist memos are used as informational support. At its core, a tourist memo is a kind of cheat sheet for travelers. It has no legal significance. Nonetheless...

Development of a tourist memo

Development of a tourist memo

Tourist memo is an information leaflet for a tourist voucher containing useful information, about the host country, rules of conduct, customs clearance, emergency phone numbers, maybe a short phrasebook ...

Development of a tourist memo

Before leaving, you must check the availability of the following documents: Passports (validity...

Development of a tourism product project " winter fairy tale in Finland" and its information support

Reference phones. address help desk(telephones, addresses) - 118. Help desk of Helsinki Airport - Vantaa - 9600/8100 (round the clock). Helsinki City Tourist Office - 169-37-57. Ordering a taxi in Helsinki - 700-700. Lost and found - 189-31-80...

Current state cultural and educational tourism in the Arkhangelsk region

Guided by certain tourist motives, a person determines for himself this or that type of tourism. According to V.A. tourist motives are the most important constituent elements of the system of tourist activity ...

The sphere of hotel business in the modern world on the example of the Hyundai Hotel

Tour "Ice fishing on Lake Baikal"

For ice fishing every? must go, at least once in a lifetime, to feel the extreme conditions: frosts, winds... So we will go to a remote base from the bustle...

24/7 Help Desk for Individuals

7 495 741 3333

tourist memo

Italy tourist guide

Documents required for a trip to Italy:

• Passport with visa. Every tourist, regardless of age, incl. an infant traveling to Italy must have a foreign passport with a Schengen visa stamped. For children entered in the parents' passport of the old sample (until 03/01/2010), a separate visa is issued, which is pasted into the father's or mother's passport.
• Air ticket. Each tourist must have on hand travel documents (air tickets, including electronic tickets, railway tickets, vouchers for hotel accommodation, transfer, etc.).
• Minor children. If minor children (under 18 years of age) without parents or with one of the parents go on a trip to Italy, they need to have notarized permission from parents, issued in the name of the person accompanying the child (required at passport control when leaving Russia). If the child is traveling with one of the parents, it is highly recommended to have similar permission from the other parent.
• Insurance policy.
• Vouchers. Voucher - a document confirming the services booked in Italy and paid for, such as accommodation, meals, transfers, excursions.

Before leaving for the airport

1. Check for the following documents:
   • foreign passport with a valid visa;
   • voucher;
   • insurance policy;
   • air ticket;
   • if necessary, a notarized consent to the departure of the child in accordance with Art. 20 of the Federal Law "On the procedure for leaving the Russian Federation and the procedure for entering the Russian Federation" and a birth certificate.
   We recommend taking photocopies of foreign and Russian passports, birth certificates of a child with you if you are flying with a child.
2. Check your flight ticket and check the airport and departure time.
   Plan your travel time to the airport, taking into account traffic jams and unforeseen situations along the way. We recommend arriving at the airport before the opening of check-in for the flight.

Moscow airports

Upon arrival at the airport:

1. Check the information about your flight on the information board and go to the check-in desks, the numbers of which are indicated on the board. Please present your passport and ticket when checking in.
2. Drop off your luggage at the check-in desk. We recommend that you first familiarize yourself with the baggage rules and the rules for paying for excess baggage.
3. Get boarding pass. Pay attention to the gate number (GATE) and the time to board the aircraft (TIME).
4. After passing through customs, passport and security control, go to the waiting area international flights and wait for the boarding announcement for your flight. When passing through control, you must present your passport and boarding pass.
5. After passing all the formalities and announcing the start of boarding, you must go to the appropriate exit (GATE).

When transporting animals or plants, it is necessary to undergo veterinary or phyto-control. In this case, it is necessary to clarify in advance the rules for the transportation of animals and plants.

Rules for conducting pre-flight and post-flight inspections

In accordance with Appendix No. 1 of the Rules for conducting pre-flight and post-flight inspections, approved by order of the Ministry of Transport of the Russian Federation dated July 25, 2007 No. 104 forbidden to carry on board the aircraft by passengers in the checked baggage and in the belongings of the passengers, the following hazardous substances and items:

Permitted to carry on board the aircraft by crew members and passengers, in compliance with the required conditions, the following items and substances:

• in checked baggage in the cargo and baggage compartments of an aircraft with isolated passenger access to baggage during the flight:
  • crossbows, spearguns, checkers, sabers, cleavers, scimitars, broadswords, swords, swords, bayonets, daggers, hunting knives, knives with ejected blades, with locking locks, imitators of any type of weapon;
  • household knives (scissors) with a blade (blade) length over 60 mm; alcoholic drinks with a content of more than 24%, but not more than 70% alcohol by volume in containers with a capacity of not more than 5 liters, in containers intended for retail trade - not more than 5 liters per passenger;
  • liquids and alcoholic beverages with an alcohol content of not more than 24% by volume;
  • aerosols intended for use for sports or domestic purposes, the outlet valves of which are protected by caps from spontaneous release of contents in containers with a capacity of not more than 0.5 kg or 500 ml - not more than 2 kg or 2 liters per passenger;
• in things carried by passengers:
  • medical thermometer - one per passenger;
  • mercury blood pressure monitor in a standard case - one per passenger;
  • barometer or mercury manometer, packed in a sealed container and sealed with the seal of the sender;
  • disposable lighters - one per passenger;
  • dry ice for cooling perishable products - no more than 2 kg per passenger;
  • 3% hydrogen peroxide - no more than 100 ml per passenger;
  • non-hazardous liquids, gels and aerosols: in containers with a capacity of not more than 100 ml (or an equivalent capacity in other volume units), packed in a securely closed transparent plastic bag with a volume of not more than 1 liter - one bag per passenger.

Liquids in containers with a capacity of more than 100 ml will not be accepted for carriage even if the container is only partially filled. Transportation exceptions are for medicines, baby food and special dietary needs.

Store-bought liquids duty free at the airport or on board the aircraft must be packed in a securely sealed (sealed) plastic bag that allows identification of the contents of the package during the flight and has reliable confirmation that this purchase was made in airport duty-free shops or on board the aircraft on the day (days) travel. Keep your proof of purchase. Do not open the package either before boarding the cabin or during the flight.

The administration of the airport, airline, operator has the right to decide on the introduction of additional measures to ensure aviation security on flights with increased danger, as a result of which it is prohibited to carry the following items in the aircraft cabin:

• corkscrews;
• hypodermic needles (unless medical justification is provided);
• knitting needles;
• scissors with a blade length of less than 60 mm;
• folding (without latch) travel, penknives with a blade length of less than 60 mm.

Flight time

• Moscow-Rome ~ 3:40;
• Moscow-Milan, Moscow-Venice, Moscow-Bergamo, Moscow-Verona, Moscow-Genoa, Moscow-Treviso, Moscow-Turin ~ 3:20;
• Moscow-Rimini ~ 3:20;
• Moscow-Naples ~ 3:35;
• Moscow-Palermo, Moscow-Catania ~ 3:50.

The ticket always states the local time for both departure and arrival.

Upon arrival at the Italian airport

1. Go through passport control (a foreign passport with a visa is presented, sometimes a return ticket and a voucher are requested).
2. Get your baggage. On the monitors above the conveyor belts, the number of the flight whose baggage will be issued on this belt is indicated.
3. After receiving your luggage, go through customs control. If you have items in your luggage that are subject to declaration, go through the red corridor; if there are no such items, use the green corridor.
4. At the exit from the customs zone in the arrivals hall you will be met by a representative of TEZ TOUR, or a representative of the partner company (see the set of documents issued by the agent).
5. Tell him your last name, the name of the tour (if you are traveling excursion tour) or the name of the hotel (if you are going on vacation).
6. The representative will show you the meeting place of the group or tell you the number of your bus for transfer.
7. The departure of the bus occurs after the collection of all tourists.
8. Listen carefully to the information that the escort will provide on the way to the hotel. Attention! Not all transfers are accompanied by guides.

The procedure for passing through passport control when entering Italy

General requirements

Important! When passing passport control employees border service Italy may be required to show cash cash at the rate of 50 euros for each day of stay in Italy, as well as a voucher for hotel accommodation and a return air ticket (the date of departure from Italy must not be later than the expiration date of the tourist visa).
Tourists without a return air ticket, as well as those who are not able to present the financial guarantees necessary for staying in the country for the period of the trip, may be deported.

Upon arrival at the hotel

The procedure for accommodation varies depending on the hotel, but, as a rule, it looks like this:

• Present at the reception (reception) your passport and voucher (1 copy).
  After that, the hotel employee can:
  • ask you to fill in English language registration card;
  • ask you for a passport to make a photocopy of it (check at the reception when you can pick up your passport),
  • ask for a copy of your credit card as a guarantee;
  • ask you to pay the resort fee (see printout file). In case the receptionist did not ask you to pay the fee upon check-in, be prepared to pay it at the time of check-out.

The check-out time in most hotels is 10:00, however, sometimes rooms in city hotels can be ready later - from 14:00 to 16:00, and in hotels on sea and ski resorts even from 15:00 to 17:00; in this case, things can be left in the hotel's storage room. In case of problems with accommodation, please contact a company representative.

After checking into your room, check the information provided by the hotel. Pay attention to what services are paid and how much they cost (as a rule, the information is in a folder and lies on a table or bedside table).

During your stay

Don't forget to pay your bills in advance Additional services in the hotel: telephone conversations, use of a mini-bar, laundry services, dry cleaning, etc.

Before using the service, find out how much it costs. In case of occurrence conflict situation with the hotel or restaurant management (for example, refusal to pay for services), the management representative has the right to act in accordance with Italian rules and laws.

There are no ironing rooms in Italian hotels, the use of an iron in the rooms is strictly prohibited. Before you hand over your clothes to the laundry, find out the lead time for the order (usually at least 24 hours).

Hotels often occupy historical Buildings, rooms of the same category may be different in layout, size, etc.

When booking a single room, keep in mind that you are paying a hefty sum just for "loneliness" and these rooms are significantly smaller than a standard double room.

Smoking in hotels in common areas (hall, restaurant, bar) is prohibited. There are many non-smoking rooms in hotels.

Food

Changing the menu during breakfasts and dinners at the request of the tourist, as well as ordering additional dishes and drinks, is paid by the tourist additionally.

Tune in to the specifics of food in advance: in Italian hotels, breakfast is traditionally “strengthened continental”, i.e. very light, usually consisting of coffee / tea, buns, jam and butter, can be sausage and cheese cuts, yogurt, fruit, muesli. It is customary to have dinner in Italy plentifully: dinner is more like a three-course lunch. Drinks are not included in the price of dinner, except for special dinners specified in the tour program.

Tours and transfers

Group tours and transfers: ordered and paid services, such as transfers, excursions, are provided to the tourist only at the time indicated in the program or voucher, which can be specified by the accompanying person on the spot, depending on specific circumstances (for example: plane delay, traffic jams, bus breakdown, illness of the guide).

Individual excursions and transfers: for each individual service, there must be a separate voucher, which indicates the day, time, meeting place, as well as a contact telephone number to call in case of problems and questions.

Individual excursions to museums: entrance tickets are paid on the spot, waiting in line with a guide reduces the time of the tour (long lines to the Vatican Museums, the Uffizi Gallery).

Individual transfers: waiting time at the airport is 60 minutes after the flight actually lands. In case of significant delays (more than 60 minutes), the transfer may not be provided. If you cannot find a representative to meet you or the group with a sign, please call the numbers indicated on the voucher. An individual transfer does not imply the mandatory presence of an accompanying guide; transfer driver, as a rule, in addition to Italian speaks English.

In case of loss of luggage at the airport, as well as in case of force majeure, it is necessary to contact the tourist support service at the phone number indicated in your voucher.

For things left on the bus, forgotten in the hotel and other places, neither the accompanying group, nor travel companies, nor the administration of hotels, restaurants, transport companies are not responsible.

Meeting with the hotel guide (for those staying at the resort)

The time of the informational meeting with the hotel guide will be communicated to you by the escort on the way to the hotel. At the appointed time, we invite you to come to a meeting with the hotel guide, who will be waiting for you in the hotel lobby (some hotels have a separate room for info meetings). Take your passport, voucher, air ticket for the return flight with you to the meeting.

For all questions and problems, please contact the hotel guide or the hotel reception. You will learn the guide's coordinates (name, mobile phone) at the information meeting. Please note that guides are not located in hotels. After the informational meeting, you can contact the guide by phone, which he will leave you.

Attention! There is no operational service on some TEZ TOUR destinations. Information support for tourists is provided by phone, the numbers of which you will find in the package of documents.

In Sicily:

Regions TAORMINA MARE, SANT'ALESSIO, GIARDINI NAXOS, LETOJANNI- operational customer service on the spot, information meetings, group tours(Attention! For guests staying at the Kennedy, Capo dei Greci and Elihotel hotels, an additional charge for a taxi to the place of connection to sightseeing bus will be 38 euros one way for a car for 1-3 people and 59 euros for a minivan for 4-8 people.)

Region MESSINA(for example, hotels Oasi Azzurra Village, Le Dune, Capo Peloro Resort) - it is possible to join group excursions (access by taxi to LETOJANNI, approximate cost of a car for 4 people in two directions - 130 euros). Operative service of tourists - only by phone.

Portorosa Residence(between Messina and Palermo) - joining group excursions only with taxi access to LETOJANNI. Operative service of tourists - only by phone.

City CATANIA(for example, the CUCARACHA hotel) - joining group excursions from TAORMINA MARE, SANT'ALESSIO, GIARDINI NAXOS, LETOJANNI with taxi access to the roundabout.

Region CEFALU- Prompt customer service by phone only. On the this moment group tours are only available in English.

The day before the flight home

1. Go to the reception, check if you have unpaid bills for additional services (use of the minibar, telephone, etc.). If you have debts, pay them off.
2. Information about the time of the return transfer will be provided on the evening before your departure at the reception of your hotel. If you have not received transfer information, please contact us at +39 391 434 4212.

Departure from the hotel

On the day of departure, hotel rooms are usually vacated by 09:00-11:00, and apartments - by 09:00. Before the set time, hand over the keys at the reception. You can leave your luggage in the hotel's storage room.

In order to avoid various complications, please do not be late and come to the transfer 5-10 minutes before the specified time.

Arrival at the Italian airport for departure

1. During the return transfer from the hotel to the airport, the escort will tell you the check-in desk numbers, tell you about the process of checking in for the flight and checking in luggage, passing through passport and customs control, processing and receiving Tax Free.
   Attention! If your transfer was unaccompanied, but you have questions about registration, you can contact the Tez Tour representative at the airport or at the information desk.
2. Check in for the flight (present your passport and ticket).
3. Drop off your luggage at the check-in desk.
4. Get your boarding pass. Pay attention to the exit number (GATE) and the time to board the aircraft (TIME).
5. Go through passport control (present your passport with visa and boarding pass).
6. Go to the departure hall and wait for the boarding announcement.

In case of loss of a passport, air ticket or luggage, please immediately inform the representative of TEZ TOUR about this, who will tell you how you can solve the problem.

General information about the country

Geographical position

Italy is located in the south of Europe in the central part of the Mediterranean and occupies the Apennine Peninsula, the islands of Sicily and Sardinia and other small islands. The shores of Italy are washed by the waters of 5 seas: in the west - the Ligurian and Tyrrhenian, in the east - the Adriatic, in the south - the Ionian and Mediterranean. In the north, Italy borders on France, Switzerland, Austria, in the northeast - on Slovenia. On the territory of Italy there are two tiny states: the Vatican (on the territory of Rome) and the Republic of San Marino (25 km from Rimini).

Capital - Rome.

The official language is Italian. (Please note that in many parts of Italy they do not speak Russian, and in some even English in hotels and restaurants, so we recommend taking a small Russian-Italian phrasebook with you to avoid problems. And you can find the most necessary expressions at the end of this note.)

Climate

In most of Italy - subtropical Mediterranean, in the north - transitional to moderate. The summer is dry and hot, the average temperature in July is from +20 to +28°C, in August, with the south wind of the sirocco, it rises to +40. Winters are mild, average January temperatures range from 0°C in the north of the country to +12°C in the Apennine Peninsula and islands (+9°C in Rome, +6°C in Venice, +7°C in Florence, +10°C in Naples C). Snow stays only in the mountains.

Population

Italians stand out as small ethnic groups speaking German, French and Slovenian in the north, Greek and Albanian in the south.

Religion

The official religion of the country is Catholicism (98%). There are Orthodox (an Orthodox church in Bari, Rome, Florence, San Remo) and Jews.

State structure

Parliamentary republic.

Official holidays:

• January 1 - New Year,
• January 6 - Epiphany,
• April 25 - Day of liberation from fascism,
• May 1 - Labor Day,
• first Sunday of June - Republic Day,
• August 15 - Assumption of the Blessed Virgin Mary,
• November 1 - All Saints Day,
• November 4 - National Unity Day,
• December 8 - Immaculate Conception,
• December 25 - Christmas,
• December 26 - St. Stephen's Day.
• A holiday with a variable date is Easter followed by Easter Monday.

Useful information

The shops

Venetian masks are a wonderful souvenir

Shops are open from Monday to Saturday 9.00 - 19.30. Some are open on Sunday as well. Lunch breaks are usually from 13.00 to 15.30. Many tourist-oriented shops, department stores and supermarkets are also open on Sundays.

The system of seasonal discounts is widespread, especially in winter (from the beginning of January) and summer (from the beginning of July).

Especially popular are "towns of fashion" - out-of-town outlets, which are found in almost any region of Italy: a large selection of shops, incl. well-known brands that sell products at discount prices.

TAX-FREE in most large and well-known stores.

Souvenirs

From every region of Italy you can bring souvenirs, including edible ones, not similar to souvenirs from other regions.

• Rome: rosary, figurines depicting symbols the eternal city: Capitoline she-wolf, gladiators, Colosseum.
• Florence: copy famous statue David, a notebook made of Florentine paper, terracotta products, and of course the jewelry and leather goods that this city is so famous for.
• Venice: carnival mask, carnival doll - Commedia dell'Arte character, Murano glassware and decorations, lace and embroidery from the island of Burano.
• Milan: here we are talking primarily about fashion items, and from souvenirs we can recommend souvenirs related to Ferrari, Formula 1, football.
• Verona: statuette of Romeo and Juliet, a copy of the Arena - the famous Verona amphitheater, the famous Amarone wine.
• Sicily: ceramics, lava products, figurines depicting the Sicilian festive wagon.
• Pisa: copy of the leaning tower.
• Siena: things with symbols/coats of arms of the conrads - different districts of this city.
• Padua: candles from the Cathedral of St. Anthony of Padua and its images.
• Bologna: replicas of two towers, symbols of the city: Torre Asinelli and Torre Garisenda, which were built in the 12th century.

And of course edible souvenirs: cheese, wine, liqueurs, grappa, olive oil, balsamic vinegar, pastries, sausages and pasta, coffee, sauces, also unique in each region. Cheeses: parmesan, mozzarella, gorgonzola, grana padano, asiago and many others. Wines and liqueurs: it is impossible even to enumerate. Desserts: from hard cantucci and torrone to the most delicate panforte. Pasta: penne, spaghetti, tortellini, tagliatelle, tortellini, etc. Feel free to buy them in any city or village in Italy and at your home they will remind you of sunny fragrant Italy with its excellent cuisine.

Museums, churches

Churches: most churches are open from early morning until 12.00 or 12.30, then they close for 2-3 hours, reopen in the afternoon and remain open to the public until 19.00 or even later.

Major cathedrals and basilicas, including St. Peter's, are open all day. The cathedrals are equipped with automatic devices that turn on the lighting of church interiors. It is convenient to view the paintings on the ceilings and domes of churches through binoculars. With all the liberalism of the Italians, you will not be allowed into the church or the cathedral in shorts and dresses that are too open.

Museums: the day off for museums is usually Monday (except for the Vatican Museums). The opening hours of the museums are different and also depend on the time of year.

Restaurants

Italian cuisine is loved in many countries of the world. For her alone it would be worth a trip to Italy. You can enjoy all the nuances of Italian cuisine both in the most expensive restaurant and in modest trattorias. The quality of food does not depend on the amount of the bill.

Please note that many restaurants, cafes and pizzerias close "for lunch" between 15:00 and 19:00. Restaurants have a day off.

The Italian meal itself looks like this:

Antipasti is served as an appetizer - croutons with tomatoes, olives, smoked meats, carpaccio.

The first course is pasta seasoned with various sauces, the recipes of which are passed down from generation to generation. Pasta is what is called pasta in Russia: spaghetti, horns, vermicelli, noodles (tagliatelle), feathers (penne), ears, shells, etc. Rice dishes, such as the famous risotto and, less commonly, soup, which Italians mainly eat during dinner, are also included in the category of "first".

The Italian second is a steak with blood or a crispy crust, the most delicate fish, a variety of seafood (squid, shrimps, lobsters, lobsters, octopuses), baked poultry. All this is accompanied by excellent Italian wines.

The choice of desserts is huge: fresh fruit or macedonia (fruit salad), tiramisu, profiteroles, panacotta, traditional biscuits and semifreddo cakes, and, of course, Italian ice cream.

At the end of the meal, “digestivo” is served, as usual, this is “amaro” - a balm infused with herbs that helps digestion, or grappa - the famous Italian grape vodka.

And be sure to have a cup of coffee: espresso, americano, macchiato, but not cappuccino, which Italians drink only in the morning.

It is better to try a real pizza in a pizzeria, where pizza is cooked in front of you, in real ovens, on wood (forno a legna).

Tips

The tipping system applies to the services of waiters in bars and restaurants, maids in hotels, taxi drivers and guides and amounts to 5-10% of the order value. Tipping is optional, but if the customer is satisfied with the service, a tip is a sign of good manners.

Transport

Italy has a well-developed network of intercity transportation. Trains and buses are convenient for transportation. Super-high-speed Eurostar trains are especially popular. Before boarding the train, you must validate your ticket (yellow / orange boxes are installed in the station building and on the platforms).

Metro is in Rome, Milan, Naples, Genoa and Catania.

Tickets for trams and buses are sold at tobacco and newsstands. One ticket allows all types of travel public transport(metro, bus, tram) with transfers within 75-90 minutes after you have validated it.

"Catching" a taxi on the street is very difficult. You need to go to a special parking lot or call a car by phone from a hotel, bar, shop.

An international driver's license and a credit card are required to rent a car.

Medical service

Medicine is mostly paid. If you need medical attention during your holiday, contact your insurance company immediately. The phone number of the company is indicated on the insurance policy. An employee of the insurance company will tell you when medical Center or contact the hospital.

first aid kit

Before the trip, form and take a first aid kit with you, which will help you with minor ailments, save you time searching medicines and get rid of the problems of communication in a foreign language, in addition, many drugs can different countries bear different names.

Time

The time is behind Moscow by 1 hour during summer time, by 2 hours during winter time.

Money, banking

The monetary unit is the Euro (EURO), 1 EURO = 100 eurocent. Banknotes: 500, 200, 100, 50, 20, 10 and 5 euros. Coins: 2 and 1 euro; 50, 20, 10, 5, 2 and 1 cents.
Currency exchange can be done in banks, in a hotel (the exchange rate is not very favorable) and at the airport.

Banks are closed on Saturdays and Sundays, and on weekdays they are open from 8.30 to 13.30 and from 15.00 to 16.30.

Exchange offices have a more convenient work schedule, but when exchanging, pay attention to the amount of commission charged. In addition, dollars can be exchanged at ATMs; in this case, banknotes are accepted in denominations of only 10, 20 and 50 USD.

Convenient to use credit cards, which are accepted in almost all major stores, gas stations, restaurants, cafes and hotels.

Mains voltage

The mains voltage is 220 V, 50 Hz, but sometimes 127 V is also found (usually the voltage is indicated on or near the outlet). European type sockets, so there may be a discrepancy between the plug of Russian household appliances and computers and Italian sockets. In this case, an adapter is needed.

Veterinary control

Pets can be brought into Italy with a certificate from a veterinarian and valid rabies vaccinations.

Customs regulations

There is a restriction on the import of tobacco, alcohol and perfumes. You can go through Italian customs duty free with no more than 200 cigarettes or 50 cigars, 1 liter of spirits or 2 liters of wine, 50 grams of perfume and 0.25 liters of cologne in your suitcase. There are no restrictions on the import of foreign currency. The export of large amounts must be authorized by the customs authorities. Meat and dairy foodstuffs are prohibited for importation into Italy, at some airports the entry of any products is prohibited.

In addition to personal belongings, every citizen of a country outside the European Union entering Italy can bring with him personal items necessary during the trip, duty-free. Items for personal use are understood as items and things that are used by a foreigner visiting the country, consume them or use them for their professional activities. At the same time, the purpose of these items and things must correspond to the nature and purpose of the trip around the country. The number of imported items and things is usually not limited.

For the export of works of art, precious stones and archaeological property, you must present a sales receipt and permission from the Italian Ministry of Fine Arts.

Phones

Calls from Italy to Russia: +7 + area code + subscriber number.

Calls to Italy from Russia: landline numbers 8-10-39 + area code, starting from "0" + subscriber number; mobile phones +39 + subscriber number (before the number mobile phone"0" is not typed).

Calls in Italy between cities: be sure to dial "0" before the area code. Before the mobile phone number, "0" is not dialed.

If you are calling from a hotel or private apartment, remember that the reduced rate is from 18.30 to 8.00.

Useful Phones

Help in case of emergency:

• Carabinieri (military police): 112;
• Police: 113;
• Fire Department: 115;
• Italian Automobile Club (assistance to motorists): 116;
• Ambulance: 118 (if this number is not available in the area where you are, call the police: 113);

Russian consulates:

• Rome, Via Nomentana, 116; tel 06-442 35 625, 442 34 031, 442 34 149;
• Milan, Via Sant' Aquilino, 3; tel 02-487 07 301, 487 05 912, 487 50 432;
• Palermo, Via Orfeo, 18; tel 091-611 39 70;
• Genoa, Via Ghirardelli Pescetto, 16; tel 010-372 60 47, 372-63 04;

Embassy of the Russian Federation:

• Rome, Via Gaeta, 5; tel.: 06-49 41-681, 06-49 41 681, 06-49 41 649;

Information for foreign tourists "Easy Italia" (including in Russian)

• from Italy tel: 039 03-90-39
• from Russia tel: 8-10-39-039-03-90-39

Russian-Italian mini-phrasebook

In Russian	In Italian	How to pronounce
Good afternoon	Buon giorno	bon giorno
Good evening	Buona sera	bona sir
Hi	Ciao	Chao
Goodbye	Arrivederci	Arrivederchi
How are you?	Come va?	Come wa?
Everything is fine	Tutto bene	Tutto bene
Thanks	Grazie	grace
Please	Per favor	peer favouret
My name is..	Mi chiamo..	mi kyamo
What is your name?	Come si chiama?	Kome shi kyama?
I am Russian	Sono russo (russa)	Sono russo (russa)
I do not speak Italian	non parlo italiano	Non Parlo Italiano
I speak English	parlo inglese	parlo inglese
You speak English?	Parla English?	Parla inglese?
How to say in Italian?	Come si dice in italiano?	Come si diche in Italiano?
I understand	Capisco	Capisco
I do not understand	non-capisco	non capisco
Good	Va bene	Wa bene
I'm sorry (I'm sorry)	Chiedo scusa	Kyedo skuza
Where can I eat (lunch, dinner)?	Dove si puo` mangiare (pranzare, cenare)?	Dove si puo manjare (prandzare, chenare)?
The check, please	Il conto, per favor	Il conto, peer favouret
What is the price?	Qanto costa?	Quanto Costa?
One two Three	Uno, due, tre	Uno, duet, tre
Four five six	Quattro, cinque, sei	Quattro, cinque, sei
Seven, eight, nine	Sette, otto, nove	Sette, otto, nove
10, 11, 12	Dieci, undici, dodici	Diechi, undichi, dodichi
13, 14, 15	Tredici, quattordici, quindici	Tradichi, quattordichi, quindichi
16, 17, 18	Sedici, diciassette, diciotto	Sadici, dichassette, diciotto
19, 20	Diciannove, venti	Dichannove, Venty
30, 40, 50	Trenta, quaranta, cinquanta	Tranta, quaranta, cinquanta
60, 70, 80	Sessanta, settanta, ottanta	Sessanta, settanta, ottanta
90, 100, 200	Novanta, cento, duecento	Novanta, cento, duecento
300, 400, 500	Trecento, quattrocento, cinquecento	Trecento, Quattrocento, Cinquecento
600, 700, 800	Seicento, settecento, ottocento	seicento, settecento, ottocento
900, 1000	Novecento, mille	Novecento, mille
Can I pay with a credit card?	Posso pagare con una carta di credito?	Posso pagare con una carte di credito?
Yes	Si	Xi
Not	no	But
Yesterday	Ieri	Yeri
Today	oggi	Oji
Tomorrow	Domani	Domani
A week	Una settimana	Una settitmana
Monday	Lunedi`	Lunedi`
Tuesday	Martedi`	Martedy`
Wednesday	Mercoledi`	Mercoledi`
Thursday	Giovedi`	Jovedi`
Friday	Venerdi`	Venerdi`
Saturday	Sabato	Sabato
Sunday	Domenica	Domenica
Right	A destra	A destra
Left	A sinistra	A sinistra
Directly	Dritto	Dritto
Forward	Avanti	Avanti
Back	In diet	In dietro
Open	Aperto	Aperto
Closed	Chiuso	Kyuzo
Entrance	Entrata	Entrata
No entry	Vietato entrare	Vietato entrare
Exit	Uscita	sutured
Do not smoke	Non fumare (or Vietato fumare)	Non fumare (ietato fumare)
Are available)	C´e	Che
Not available)	Non c'e	non che
TV remote control	Telecommando	Telecommando
Air conditioner	Aria conditionata	Aria konditsionata
Water	Aqua	Akkua
hot	Calda	Kalda
Cold	fredda	fredda
Breakfast	Prima Colazione	Prima Colacione
Dinner	pranzo	Pranzo
Dinner	cena	Chena
Give me please, ...	Mi da, per favor, ...	Mi yes, peer favouret, ..
Cup	un bichiere	Un bikchiere
fork	Una forchetta	Una forchetta
Knife	Uncoltello	Un coltello
plate	Un piatto	Un piatto
Salt	Sale	ile sale
Sugar	lo zucchero	lo zucchero
Snack (snacks)	Un'antipasto (gli antipasti)	Un antipasto (li antipasti)
Sweet (dessert)	Dolce (dessert)	Dolce (desser)
Wine (red, white)	Vino (rosso, bianco)	Wine (rosso, bianco)
Could you order a taxi?	Rotrebbe prenotare un taxi?	Do you need a prenotare un taxi?
Can I ask for my passport back?	Posso riavere il mio passaporto?	Posso riavere or mio passaporto?
Please give me the room key...	Mi da`, per favore, la chiave della camera …	Mi da peer favore la chiave della camera ...
I need to speak to a travel agent	Vorrei parlare con un rappresentante dell'agenzia	Worray parlare con un rapprezentante del agencia
Where is...?	Dove si trova…..	Dove sit trova ..
Where is the hotel?	Dove si trova l'albergo?	Dove sit trova lalbergo?
Where is the bank (exchange office)?	Dove si trova la banca (il cambio)?	Dove si trova la banka (il cambio)?
Where is the restaraunt?	Dove si trova il ristorante?	Dove si trova or ristorante?
Please show...	Mi fa vedere, per favore	mi fa vedere per favore
What time is breakfast, lunch, dinner?	A che ora e` la prima colazione (il pranzo, la cena)?	And ke ora e la prima colacione (il pranzo, la chena)?
I need...	Mi serve…	Mi serve
It's cold in the room	In camera fa freddo	Ying camera fa freddo
It's hot in the room	In camera fa caldo	Ying chamber fa caldo
The room does not have a shower, air conditioning	In camera non funziona la doccia, l'aria condizionata	Ying camera non funciona la doccia, laria condicionata
Can't open the door	Non posso aprire la porta	Non posso aprire la porta

When writing this article, materials from

Choosing a route

First of all, familiarize yourself with the procedure for payment, booking and cancellation of tours. Travel agencies, after paying the deposit by the client, book a place on the plane and hotel. In case of cancellation of the trip, the company will be charged fines, which it will legally collect from the client.

When buying a tour, a voucher and a tourist voucher are issued. These documents list the range of services provided by the travel agency, and indicate the timing of the trip. The obligations of the parties and penalties in case of late cancellation of the tour are stipulated in the contract. Review the list of services indicated in the voucher and check whether they correspond to your order using international travel terms:

OB(only bed) - only accommodation
BB(bed end breakfast) - accommodation and breakfast
HB(half board) - accommodation, breakfast, dinner
Facebook(full board) - accommodation, breakfast, lunch, dinner
AI(all inclusive) - accommodation and all-inclusive meals (breakfast, lunch, dinner, alcoholic and non-alcoholic drinks of local production)
SGL(single) - single occupancy
DBL(double) - double occupancy
TRPL(triple) - triple occupancy Suite - accommodation in a deluxe room
family room- accommodation in a deluxe room with separate rooms
Extra bed- an extra bed
Chi(child) - child
Ad(adult) - adult
SV(Sea View) - view of the sea.

Big fees

Finally, the suitcase is packed, and you are ready to leave the house to plunge into the atmosphere of the holiday that you have been dreaming of for a whole year. Check if you have taken all the documents necessary for the trip: passport and its photocopy (if you lose the original, it will make it easier to return home), voucher, medical insurance policy, air ticket, driver's license (if you plan to rent a car).

At the airport, fill out the customs declaration in advance, get a seat in the non-smoking cabin (if necessary), prepare documents for the export of currency. Keep the customs declaration until you return to Moscow.

you arrived at the hotel

Abroad, in all hotels, the day begins and ends at 12 noon. Therefore, if you arrive earlier than this time or leave later, you will have to spend some time on the beach, by the pool or wandering around the shops. If you liked the room so much that you don’t want to leave it even a few hours before departure, be prepared to pay for half a day or an extra day, and at the highest hotel prices.

Some hotels offer a popular concept All inclusive(all included in the price). This concept implies three meals a day (breakfast, lunch, dinner). Free - alcoholic and non-alcoholic drinks, snacks throughout the day, a large selection of free sports activities, free participation in entertainment programs for adults and children. The range of these services varies depending on the hotel. More detailed information is provided in the catalogs of each of them.

It is advisable to leave the room keys at the hotel counter every time you leave it (unlike the guest card, which should always be with you - after all, this is your pass to the hotel restaurant and the world of paid hotel services, as well as a hint for taxi driver, if you are not at all at odds with a foreign language).

The guides of the travel agency that sent you on vacation visit the hotel according to the schedule. It is posted on the information board, which is located in each hotel, usually next to the reception desk. Any problem associated with staying on vacation (transfer, hotel accommodation, shortcomings in hotel service, comments on excursions) must be correctly, but promptly resolved with a representative of the host company.

My own bodyguard

Don't risk your money by leaving it in your rooms - this is not recommended even in the highest category hotels. It is safer to store money, documents and jewelry in a safe, which is available in the vast majority of hotels at the reception desk or in the room. The use of the safe is usually provided for a small fee.

Home, home, home

The status of your account for any day can be found at the reception desk by asking for a computer printout. On the day of departure from the hotel, pay for all additional services: mini-bar, telephone conversations, ordering food and drinks in the room, etc. Remember that international calls will cost you less from a pay phone in the lobby than from your room.

REMINDER TO TOURISTS LEAVING TO TUNISIA

Ladies and gentlemen!

Please carefully read the information that may be useful to you during your holiday.

Before leaving

Before leaving, please check that you have the following documents:

Foreign passports (children must be entered in the passport of one of the parents, while the child’s photograph must be pasted into the passport, regardless of his age (order of the Ministry of Internal Affairs of the Russian Federation of February 12, 2009 N 128). These requirements apply both to a separate child’s passport and to information inscribed in the parents' passport.

Air tickets

insurance policies

Vouchers

Certificates for the export of cash currency (if necessary)

Driving license (if you plan to rent a car)

Departure and arrival

You need to arrive at the airport 2.5 hours before departure. Be aware of the free baggage allowance and excess baggage surcharge. Tickets indicate local time.

To board a flight you need:

Pass customs inspection, for which fill out a customs declaration (if the amount of exported currency exceeds $ 3,000 per person). Customs declaration forms are located in front of the customs line on tables or special racks. When filling out the declaration form, you should indicate the entire amount of foreign currency that you took with you. Remember that in order to export from Russia more than 10,000 US dollars or the equivalent in other currencies, you must have a bank certificate (valid for 1 year from the date of issue) or an entry customs declaration (issued no more than 1 year ago) with the appropriate customs stamps. A certificate (declaration) is submitted when passing customs control. The customs declaration should be kept until the return arrival in Russia.

Check in for your flight at the check-in desk and receive your boarding pass. The check-in desk number is indicated on the central board opposite your flight number. All questions about your seat number on the plane are resolved only here.

Pass the border control in any cabin.

Board the aircraft through the exit number indicated on the boarding pass.

Upon arrival in Tunisia

To enter Tunisia, a visa is required, for which you must fill out a registration card arriving in the country. Cards can be issued on the plane or at the airport in front of the check-in counter. For citizens of Russia, a visa to Tunisia is free, after presenting a Russian passport and a completed registration card, a stamp is placed in the passport. After passing through passport control and collecting luggage (remember, the porter service is paid!) At the exit from the airport, a representative of our company with a sign “PEGAS” is waiting for you. After the mark with the representative of the company, you will be shown the bus to the hotel. Make sure your luggage is loaded onto the bus. It should be borne in mind that, depending on the number of tourists, the bus can call at several hotels.

Time

Time is 3 hours behind Moscow time.

Customs

Allowed to be imported into Tunisia: 400 cigarettes or 100 cigars or 500 grams of tobacco, 2 liters of alcoholic beverages with a strength of less than 25%, 1 liter of alcoholic beverages with a strength of more than 25%.

Currency

The monetary unit is the Tunisian dinar, which is divided into 1000 millimeters. In circulation are coins in denominations of 5, 10, 20, 50 and 100 millimeters and coins in denominations of 0.5 and 1 dinar, banknotes of 5, 10 and 20 dinars. It is extremely rare to come across coins of 1 millimeter. Banknotes of the same denomination may be of different designs and differ in size and color.

The import of foreign currency is not limited, national - is prohibited. Export of imported foreign currency is allowed. Currency can be changed at the hotel or bank exchange office. The rate is usually fixed, set by the Central Bank of Tunisia. Foreign currency can be exchanged at exchange offices, banks, as well as at specialized exchange points in ports, airports or hotels, and only at a fixed rate of the Central Bank of Tunisia. When exchanging, it is recommended to take a receipt, which is the main document for the return exchange for foreign currency - the exchange is made only at the airport and only if there is a receipt for the initial exchange. Traveler's checks and credit cards are accepted without restrictions in many shops, restaurants and hotels. ATMs can also be found in all major cities and tourist centers.

Transport

Taxi. There are several types of them in Tunisia. When moving within one settlement, you should stop a yellow taxi. For a trip to another city, both the so-called “big taxi” (payment for the meter) and a special minibus with a fixed route are intended. The fare in Tunisian taxis is relatively low.

Car rental

Available to anyone over the age of 21 and whose driver's license was issued more than a year ago. Traffic rules are not much different from Russian ones. The speed of movement in cities is 50 km / h, on all roads of the island of Djerba - 70 km / h, on the highway - 90 km / h (if there are no special signs).

Those wishing to delve into the desert are required to warn employees of special posts about their trip and the chosen route.

Bus service.

With the help of a bus, you can get to almost any corner of the country - you just need to find out the timetable and stop of the bus following the route you need.

Tram-type transport, so named after the first letters of the main destinations that can be reached with its help (Tunisia - la Goullet - la Marsa).

Domestic air service

The local airline "Tuninter" operates flights between the main cities of the country (Tunis, Monastir, Sfax, Tozeur, Tabarka, Djerba island).

Water.

Water in Tunisia is safe for health, but differs in composition from water in Russia, so we recommend that you drink water from plastic bottles that you can buy at any store or bar.

Alcohol.

During Ramadan, faithful Tunisians - Muslims do not smoke or eat from dawn to dusk. Therefore, it is better for tourists to refrain from smoking, drinking and eating on city streets. You can drink and smoke on site. At any time, it is better not to offer unfamiliar Tunisians to smoke, drink wine or beer, and especially drink strong drinks together. It is not customary for Muslims to eat standing up or on the move, as well as to look in the face of a person busy eating. Alcohol is treated much more calmly here than in the countries of orthodox Islam. Tunisia produces excellent dry and table wines, several types of beer. French masters are still advising Tunisian ones. Let's name such varieties: tart and heavy Chateau Mornag, red and pink and lighter Magon. The liquor made from dates and herbs "Tibarin" is distinguished by its original taste. But the Bukha fig vodka is similar to our moonshine (but very high quality).

Purchases

In a number of cities and large villages of Tunisia, ancient crafts have been preserved: in Kairouan, El-Jem, Udref, Kusaybat-el-Madyuni - carpet weaving; in Nabeul, Moknin and on the island of Djerba - pottery; in Sousse - brass products; in Buder, Ksar-Hellale, Bu-Himar - weaving from wool; in Hergl and Moknin, weaving of straw baskets for olives, etc. Handicraft workshops and small trade are concentrated in the local bazaar (souk), located in the old part of the city. Market days in different cities are different: in Sousse - Sunday, in Moknin - Wednesday, etc. In Jemmal, a camel market is held once a week, known throughout Tunisia and willingly visited by tourists. The most popular purchases and souvenirs in Tunisia are gold and silver products, which are distinguished by excellent workmanship, as well as copper dishes - such plates and dishes are used in everyday life. Floral scents are also a part of Tunisian life - try geranium-scented teas and cakes made with rose syrup, which you can take home in a bottle.

Local Features

Remember that photographing locals requires tact and forethought. It is also impolite to stare at women in a veil. Respecting the feelings of believers, it is better not to walk around the capital and the old Muslim quarters of cities in shorts and too open T-shirts. In resort areas, tourists can dress lightly and freely. It is also not customary here to drink water after a fatty meal, and bread is usually broken off by hand. Safety in general and tourists in particular are monitored everywhere. And, nevertheless, petty theft is possible, especially in crowded places where pickpockets "work".

Tips

In Tunisia, it is customary to tip. In cafes and restaurants tips are 10% of the cost of the order, but as a rule, they are already included in the cost of your order. Tipping the taxi driver is also 10% of the cost of the trip.

Telephone

You can call from Tunisia in the following ways: There are telephone booths labeled "taxiphones". To call by a payphone, you need to purchase a calling card. A three-minute conversation with Russia or Ukraine will cost about 10 dinars, during the conversation, watch the counter, lowering the coins each time. If you call from a hotel room, the cost of this service is approximately 3 times higher than a call from a pay phone.

How to call to Russia (from Tunisia): 00 +7 (Russian code) + city code (Moscow - 495) + phone.

How to call Tunisia (for example from Russia): 8 +10 +216 (Tunisia code) + area code + phone.

Codes of some cities in Tunisia: Nabeul, Hammamet - 72, Magdia, Sousse, Monastir - 73, Sfax area - 74, Djerba - 75, Tunisia - 71.

Address of the Russian Embassy in Tunisia.

Lot 4, Rue de Bergamotes, B.P. 48 El Manar 1 2092 Tunis.

phone: (+21671) 882 446/882 757, fax: (+21671) 882 478

Tunisian National Representation:

Tunisia - (+21671) 845 618, Djerba - (+21675) 650 016/650 581/ 650

544, Monastir - (+21673) 520 205/521 089/520 894, Sousse - (+21673) 225 157/225 158.

Contact numbers of company representatives

Hammamet: 00216 72282911

Suss: 00216 73344440

Medical insurance

To receive free medical care, you must contact the numbers indicated in the medical policy of the insurance company. When contacting medical institutions without a referral from the insurance company, the tourist pays for the services on his own.

When leaving Tunisia

Upon arrival at the airport, you go to the check-in counter, where your flight number is indicated, check in your luggage and receive a boarding pass, after which you go through passport control, where you fill out the departure registration card, where you expect your flight to board. We hope that this information will be useful for you and help you spend an unforgettable holiday in this amazing country!