Who is responsible for the delay of the charter flight. Interruption of ground services

Flight delays- This is a common occurrence in the work of air carriers. Passengers who have to fly frequently face this all the time. The reasons for this phenomenon can be completely different - from non-flying weather to technical problems.

To date, the legislation of most countries, including Russia and Europe, stipulates the liability of airlines for a flight delay. Liability arises even in cases where the cause does not depend on the carrier.

Passengers who find themselves in such a situation are provided with a place in a hotel, food, communication services, and drinks. But most importantly, such passengers are entitled to a cash payment.

List of documents for monetary compensation

To receive a flight delay payment, you must file carrier airline claim in writing. Documents (copies) are attached to it, which confirm the right to monetary compensation. These are the following documents:

• Flights with a mark from the airport services about the fact of a flight delay. It can also be certificates that are assured by representatives of the airport or airline.
• Receipts, cash receipts, which confirm the amount of expenses incurred.

You need to know that if the flight was delayed by domestic flight and the carrier company, respectively, is Russian, then all claims will be accepted for consideration in accordance with the legislation of the Russian Federation. If the carrier is an airline of another country, but the flight is delayed on the territory of the Russian Federation, claims are also considered according to Russian law. But if the flight is delayed on the territory of another country, the situation will be considered according to the laws of the country where the incident occurred. In this situation, it does not matter whose airline.

Cash compensation for a flight delay in the EU

In the European Union, the regulation of relations between a passenger and an airline is prescribed in Regulation No. 261/2004 of the European Parliament and the Council of the EU. According to the text of this document, the airline pays compensation for a flight delay, its amount depends on the time of delay and the distance of the flight.

Cash compensation for a flight delay in Russia

In Russia, such situations are dealt with by Article 126 of the Air Code of the Russian Federation. According to the article, the passenger can file a claim within six months from the date of arrival. This can be done by registered letter, with a full list of attached documents, or in person. It is better to keep a copy of the claim and receipts proving the sending of papers for litigation. You should go to court if the perpetrator refuses to pay compensation or if there is no response to your appeal.
The court will need documents: a statement of claim, a ticket with a note about the cancellation of the flight (or its delay), a written claim to the air carrier, documents confirming the cost of food, accommodation, cellular communications.

Regular flights and charter. Is there a difference in liability for a delayed flight?

The question often arises, are there any differences in the actions of injured passengers if the flight was a charter one? First you need to understand what is the difference between a charter and a scheduled flight.
Regular flights - regular flights on a fixed schedule. In the case of international flights, all disputes are governed by intergovernmental regulations. At any ticket office you can find instructions for booking, selling tickets, as well as for canceling flights.

Charter flights- these are flights that are organized according to a charter agreement between the airline and the tour operator. These flights often do not have an exact departure schedule (accuracy up to 3-5 hours). Tickets for charter flights are bought from a tour operator (owner of the charter), you cannot buy such tickets at ticket offices.

air ticket- this is an agreement between the passenger and the airline that the carrier is obliged to deliver the passenger and his belongings safe and sound, and the passenger, accordingly, pay for these services.

The Air and Civil Code of the Russian Federation stipulates that the airline is responsible for the cancellation or delay of a flight. Thus, there is no difference which flight is delayed or delayed. In the event of a flight delay, the carrier must provide the passenger with a set of services prescribed by law, and in some cases also pay compensation.

What is a Russian airline obliged to do in case of a flight delay in the Russian Federation?

If the flight was delayed by more than 2 hours:

1. The airline is obliged to provide the opportunity to make a phone call (including abroad) or two messages by e-mail.
2. Required to provide refreshments.

If there is a flight delay of more than 4 hours:

1. Hot meals are provided.
2. Further, hot meals should be provided every six hours during the day and eight hours at night.

If the flight is delayed by more than 6-8 hours:

1. Hotel accommodation during the day if the flight delay is 8 hours, at night if 6 hours.
2. Free transport from the airport to the hotel.

All of the above services are provided free of charge, regardless of whether the charter or regular flight is delayed.

Situations when both charter and regular flights to popular tourist destinations depart late are not uncommon. I hope that my answer will be useful not only to those who buy a full tour package, which already includes the cost of the flight, but also to those who book tickets on their own.

In accordance with Art. 9 of the Federal Law "On the basics of tourism activities" the tour operator is responsible for the actions of suppliers who provide services included in the tourism product. However, in accordance with the same article, the tour operator is not responsible for the actions of service providers, if there are special legal acts that directly provide for their responsibility. In this case, there are such acts, these are the Air Code and the Federal Aviation Rules, which provide that in the event of a flight delay, the air carrier is responsible for all property and moral damage caused to the passenger.

If you booked and bought tickets on your own, you will need to prove that your rights have been infringed. To do this, you need to create a package of documents:
air ticket with a note about the flight delay (or its cancellation);
a certificate indicating the reason for the delay in departure;
documentary evidence of all independent costs: checks, invoices, etc.;
a ticket that had to be purchased due to being late for a scheduled connecting flight.

After that, submit a claim to the airline in writing, attaching copies of documents confirming the right to compensation. If the appeal was ignored or the perpetrators refused to compensate for the costs, you can sue them.
And who will answer to the tourist if, for example, due to a late departure, he actually lost a whole day of paid rest, or, as we see from the letter, two whole days?

According to the law "On the basics of tourism activities in the Russian Federation", the terms of the tour are an integral part of the contract. And any change in travel dates must be agreed with the tourist. So you can send a claim to the tour operator - most likely, it will be satisfied. But even here there are nuances. Travel time is agreed on dates, not hours. And if the tourist arrives at the place of rest not in the morning, as expected, but in the evening - having lost the light part of the day, but still on the date specified in the contract, it will not be possible to receive compensation.

A tourist, buying a tourist product with air travel included, draws up a deal with a number of documents. One of these documents is an agreement between him and the air carrier (ticket), which regulates all aspects of the provision of air transportation services. It states that the airline is responsible for any flight delay. The same provision is spelled out in the regulatory document on flight delays - the Federal Aviation Rules, approved by order of the Ministry of Transport of the Russian Federation of June 28, 2007 No. 82.
However, there is a Decree of the Plenum of the Supreme Court of the Russian Federation of June 28, 2012 "On the consideration by courts of civil cases on disputes on the protection of consumer rights", which clarified the responsibility of the carrier and operator for the services they provide:
paragraph 50 When applying consumer protection legislation to relations related to the provision of tourist services, the courts should take into account that the responsibility to the tourist and (or) other customer for the quality of fulfillment of obligations under the contract for the sale of the tourist product, concluded by the travel agent as on behalf of the operator, and on its own behalf, the tour operator is responsible (including for failure to provide or improper provision of services included in the tourist product to tourists, regardless of who should have provided or provided these services), if federal laws or other regulatory legal acts Russian Federation it is not established that a third party is responsible to tourists (Article 9 of the Federal Law of November 24, 1996 No. 132-FZ “On the Fundamentals of Tourism Activities”).

In this regard, draw the attention of the courts to the fact that, for example, in cases and disputes arising in connection with the implementation of charter air transportation passengers as part of the execution of an agreement on the sale of a tourist product, the proper defendants and the executor of the transportation agreement with the consumer are recognized as the tour operator, which, in accordance with paragraph 2 of Article 638 of the Civil Code of the Russian Federation, has the right, without the consent of the lessor, under a lease (charter for a while) vehicle enter into transportation contracts with third parties on its own behalf.

Thus, the new regulation actually divided the responsibility between the carrier and the tour operator for different types transportation. Behind regular transportation the carrier is responsible, as provided for by the Air and Civil Codes. But the charter is run by the tour operator and make claims
now it will be necessary to visit him, as stated in the second paragraph [clause 50 of the Resolution], but the documents that must be submitted to the tour operator will remain the same as for self-booking.
In this regard, the question arises: who then will be responsible for ensuring proper conditions for passengers while waiting for the departure of a delayed flight? So let us recall that the obligation to provide accommodation and hot meals to passengers lies with the air carrier in accordance with the Federal Aviation Rules, and no one has removed it from him and is unlikely to remove it. The carrier still performs this function, and the operator will be responsible to the tourist, since charter transportation is part of the tourist product.

So do not be afraid and demand money for your ruined vacation, because you earned it for a whole year.

In this article, we will consider the varieties, difference, difference between charter flights and regular regular flights.

Traveling abroad has become an integral part of our lives. However, many tourist destinations still remain costly for the majority of our country's citizens. Therefore, charter flights are in great demand. After all, the cost of tickets for this type of air travel is much lower.

We will consider what types of charter flights are, what are their advantages, and whether it is possible to get abroad with their help. In addition, we will analyze how and where you can buy a ticket, and what kind of food carriers can offer passengers.

What is a charter flight: varieties, are there international ones?

The concept of "charter" means an agreement between a transport company and a charterer, which allows the carriage of passengers. As a rule, the term of the contract is one-time or regular. Charter flights are:

• Marine
• River

There are several types of such transportation:

• Shuttle (plane or ship delivers one group of passengers and picks up another)
• With sediment (the duties of the captain or pilot include: delivering people to the place of arrival, waiting for the expiration of the tour package, transporting passengers in the opposite direction)
• Split (this is a combination of both charter and regular transportation; people get from remote points of their place of residence to the main airport and then continue on a regular flight)

Charter flights can be classified according to the location of the final destination. Therefore, allocate:

• International
• Domestic (when transported within one country)

Often only with the help of charter flights you can get to your destination. Therefore, most major travel companies buy out the service seasonally. Thus, it is possible to reduce the cost of the ticket, which means that the price of the ticket will not change.

What is the difference between a charter flight and other regular flights: explanation

Charter flights have several distinctive features compared to regular flights. The main ones are:

• No classes (all passengers fly under equal conditions)
• Seat size (narrower on charter flights)
• Late and delayed departure (in case of an unforeseen situation, regular flights are the first to be released at the airport)
• Unplanned change in departure or arrival time
• Lack of early booking option
• Affordable cost

• No transfers
• If the trip is canceled, the ticket cannot be returned, and its cost is not compensated
• Bonus points for cooperation with the airline are not awarded
• Need to adapt to flight schedule
• Meals may be extensive, minimal, or non-existent, as the service is ordered by the company that provided the travel packages.

Charter flights are not always inconvenient. After all, with their help you can get to almost anywhere. the globe at the lowest cost and without the need for a transplant.

How to find out: charter flight or regular?

In order to find out which flight you are going to fly, you need to pay attention to the following factors:

• The number of charter flights has 4 digits, and the number of regular flights has only 3
• The airline's website indicates the intended type of flight.
• In most popular resort countries there is a practice of separation of flights. Therefore, it is necessary to clarify at which airport you will be landing. So you can understand if the flight is charter
• On sites for searching and buying tickets, it is possible to specify the desired type of flight

In the case of purchasing a ticket through intermediaries, it is imperative to clarify whether the flight will be regular or charter. Since the departure time of the latter can change just a few hours before the one indicated on the ticket. Also, information about charters is displayed on the information board at the airport no earlier than 24 hours before departure.

Why are charter flights cheaper than regular ones, are they fed on charter flights?

Everyone knows that the cost of a charter flight is significantly lower. This is due to a number of different factors that allow you to reduce the price of air tickets. The main ones include:

• Full payment of the cost of tickets for all passenger seats (because Travel Company rents transport for a certain period of time, then the total cost of the service is calculated as a percentage for each of the clients who purchased a tourist package and went on vacation on this flight)
• Absence of a regular long period for the implementation of transportation (due to this, the need for daily technical inspection and maintenance of the aircraft is reduced)
• For charter flights, as a rule, older aircraft are used
• A large number of passengers (since the seats are narrower, the aircraft is able to accommodate more vacationers)
• Charter flights are rarely used for long distance travel.

There are also several features regarding the nutrition of passengers. The most significant of them are the following:

• Meals and menus are chosen by the company that rented the vehicle
• Drinks and food may be included in full or in part
• A travel company may refuse the menu and customers will be deprived of the opportunity to order something throughout the entire journey.

Therefore, it is necessary to check with the travel agent whether meals are provided on board the aircraft, as well as how long the flight will last.

Why are charter flights bad, how often are they delayed and how long can they be delayed?

Despite the low cost and lack of transfers, charter flights have a number of negative characteristics. These include:

• Inability to exchange a ticket or refund its cost
• Frequent flight delays
• Impossibility of early booking
• It is impossible to predict whether the power will be turned on
• It is not possible to choose a seat in advance, as tourists take them on a first-come, first-served basis.
• All passengers have equal conditions and it is impossible to buy a ticket in business or first class

It is also impossible to say exactly how much the landing or arrival of the aircraft can be delayed. After all, the delay occurs not through the fault of the crew, but in the event emergency situations in the airoport. Therefore, in the event of a long technical inspection, a hacker attack or a vehicle breakdown, regular flights are the first to land and take off. As a rule, charter flights are delayed no more than 6 hours.

Where can I find information about delays of scheduled and charter flights?

In order to find out about a delay in boarding or arrival, you need to check the information by choosing one of several methods. Data on charter and scheduled flights updated daily on the following media:

• Electronic scoreboard at the airport
• Website aviation company which services you use
• On the website of the Federal Air Transport Agency
• At the information desks of airlines at the airport

Also, in the case of buying tickets through intermediaries (travel and legal agencies), you can contact the specialist who issued the travel document in your name.

How to buy tickets for a charter flight?

In order to purchase a ticket for a charter flight, you can use the services of a company or make a purchase on your own. Intermediaries can be:

• Travel agencies
• Law firms
• State and regional travel agencies
• Tour Operators
• Aviation ticket offices

In order to buy a travel document without intermediaries, you need to issue a ticket on the website of a company specializing in charter flights. The most popular carriers in Russia are:

• Azur Air
• Russia
• Meridian
• Royal Flight
• Gazpromavia
• I fly Airlines
• Izhavia
• Grozny-Avia
• Nordwind Airlines
• Jet Air Group
• Severstal Airlines
• Kosmos Air Enterprise
• Lukoli Avia

These companies carry out charter flights from all over Russia and cover various destinations:

• Domestic transportation
• Flight to Europe and the CIS
• Southern resorts
• Asian countries
• North Africa

After completing the electronic issuance process, the virtual ticket must be printed on office paper and presented to the airport staff if necessary.

How to find out the ticket number, is it possible to return tickets for a charter flight?

In case of cancellation of a ticket for a charter flight, the following factors must be considered:

• Upon return travel document the airline does not compensate for its cost
• In case of cancellation of the trip, the ticket exchange for another date is not provided
• The ticket can be transferred to another person (however, you will need to contact the agent or airline to notify and replace the passenger's data)

To find out the travel document number you need:

• Print the form on paper or save it electronically
• Pay attention to the upper corner on the right side
• Under the black hologram there is a number consisting of 13 digits
• You will find the same number on boarding pass after marking "e-Ticket"
• This code of 13 characters is the ticket number

Each of us independently decides which airline to use, as well as which type of flight will be more convenient. Of course, the advantages of charters are obvious: low cost, regular flights, no separation of passengers into classes, the ability to get to anywhere in the world without transfers and problems with luggage. However, this type of flight is suitable for those who are in no hurry to important meetings and business meetings, since such flights are most often delayed, which can create a lot of discomfort and further inconvenience.

Video: Description of charter and scheduled flights

Air transportation problems often affect the quality of our tourists' rest. Increasingly, you can hear about egregious cases of delays or cancellations of flights, it would seem, rather large and well-known airlines. For example, the recent problem that caused a lot of noise that arose among tourists with VIM-Avia. Of course, one can argue a lot about who is to blame for this, speaking on lengthy topics, but it is worth remembering that living people who have planned their vacation or are forced to fly to another city or country due to some family circumstances suffer first of all. . And these people may be hoping that they will get on another connecting flight to continue their onward journey. But suddenly they find out that their flight is canceled or delayed, and it doesn’t matter if it is direct or charter. What should they do in this case, what steps should they take? How to get compensation for ruined vacation?

It is difficult not to get confused in such a situation, especially if it happened to you for the first time, or your flight was a connecting flight, or you were tied to the time of your arrival. But it is worth remembering that your plane ticket is nothing more than an agreement with this airline, which has undertaken to deliver you, as a passenger, to the point of the planet you need and at the time you need, otherwise, it undertakes to take care of its passenger, if things didn't go according to plan.

Each passenger should know that the Civil Code of the Russian Federation stipulates cases when an air carrier is not liable for flight cancellation or delay, these are: various natural phenomena - fires, snow drifts, hurricanes, floods; non-flying weather; sudden hostilities; complete cessation or regime of restriction of cargo transportation in a number of directions; in some cases, during a strike of airline or airport personnel, in the presence of malfunctions that threaten the life and health of air passengers. In all other cases, the fault lies with the airline that violated its obligations under the contract.

First, let's take a closer look at what happens when a direct or charter flight is canceled by an airline.

- The flight can be canceled a few days before the plane's departure to the destination.

In this case, the airline traditionally offers passengers several ways to solve the problem of a flight cancellation: an alternative to flying on a different route of the same carrier or a flight from another company, but the destination remains the same.

The passenger has the right to demand full refund the cost of his air ticket. For example, if you bought one ticket for a flight with transfers, then you are required to return the amount for the entire route. If a passenger bought two tickets, for example, Moscow-Barcelona and separately Barcelona-Valencia, and the first flight to Barcelona was canceled, then you will be refunded only the amount spent on the ticket from Moscow to Barcelona, ​​and you will need to return the ticket from Barcelona to Valencia at the normal rate. If the cancellation of the flight affected the second part of the flight - Barcelona-Valencia, and you were not provided with alternative options, but the trip has lost its meaning, then the air carrier is obliged by law not only to refund the money for the ticket to Valencia, but also to deliver you back to Moscow free of charge . Regarding the refund of the cost of round trip tickets, you will be able to refund their full cost if the flight is canceled and if you did not purchase them separately, but in the form of a “round trip”, that is, two tickets on a single form.

- The flight can be canceled or delayed when the tourist is already at the airport.

The airline is obliged to give you clear information about the reason and time for which the flight was delayed. You have the right to demand this information from an employee of your airline, and he is obliged to offer tourists options for their further actions. Often, an airline employee makes a proposal to transport tourists to their destination by another aircraft or a flight of another carrier. And subject to the fault of the air carrier, this flight will be free for the tourist.

Not all passengers who have suffered moral and material problems due to the cancellation or delay of flights are aware of their rights to receive compensation. This compensation varies, depending on the timing of the transfer and cancellation of the flight, as well as the distance to the desired point. If the airline is at fault, it is legally obliged to give the passenger three percent of the cost of his ticket for every hour he spent waiting, as compensation for the flight delay. This is stipulated in Article 28, paragraph 5 of the Law "On Protection of Consumer Rights". In addition, to give in the form of a fine twenty-five percent of the minimum wage for each hour of waiting, but this amount cannot exceed half the price of the air ticket. Other additional compensations for canceled passengers are not issued when flights are canceled, but every tourist has the right to receive a refund of the amount for tickets or exchange them for a similar flight.

The rights of a tourist-passenger with a flight delay of more than two hours:

Making two phone calls or sending two emails; - you are required to provide free drinks; - if you have children under the age of seven with you, you must be given free access to the mother and child room.

The rights of a tourist with a flight delay of more than four hours:

The passenger must be fed hot meals free of charge, and fed every six hours - during the day and after eight hours - at night.

The rights of tourist-passengers when the flight is postponed for more than eight hours during the day and more than six hours at night:

The airline must bring and check you into the hotel at its own expense, and provide you with a free transfer there and back. According to the legislation, tourists do not have the right to settle in the same room with strangers. If the passenger did not like the provided room or the proposed hotel, then he can find a suitable option for himself, and the airline must pay an amount that will be equal to the price of the original accommodation option offered to it. The tourist can pay the price difference for the more expensive room he has chosen or pay for his stay in full, but we recommend that you keep the payment receipt in this case in order to return part of the money spent if there are objective reasons for refusing to stay according to the option offered by the air carrier . But, you should know that if you refuse the number offered by the airline, you lose the right to a free round-trip transfer, but the air carrier must store your luggage at its own expense.

Where can tourist passengers complain to get compensation for a canceled or delayed flight?

If there was a cancellation or delay of an internal direct or charter flight of a Russian company, then claims are considered in accordance with the legislation of the Russian Federation. Passengers' complaints against foreign airlines that have not fulfilled their obligations to them on the territory of the Russian Federation are also considered in Russia. But when an airline postpones or cancels a flight abroad, litigation is conducted in the country and according to the laws where it happened, and the place where the air carrier is registered will not play a role here.

Claims are submitted by the passenger personally at the airport of his departure or upon arrival at the place. When there is no representative office of your airline at the airport, there are no employees on site, then the claim is submitted through the airline's website. Although e-mails can often be ignored, it is best to send your claim by registered mail to the airline, making a detailed inventory of the attached documents and keeping a copy of your statement, sending confirmation, as this can be used in legal proceedings if the air carrier ignores you or refuses to compensation. According to our Russian legislation, the passenger has the right to present his claims to the air carrier within six months from the date of cancellation, delay of the flight.

I would like to touch upon one more important point for tourists, a very topical one for Moscow airports. Very often, passengers are taken to an airport other than the one indicated on their ticket. In this case, the airline is obliged to deliver the tourist-passenger to the desired destination on free transport. And this rule applies to all airports in the Russian Federation.

The peak of charter delays occurs in the summer, when the masses of vacationers move to warmer climes. Sitting on suitcases at the airport is one of the nightmares of our tourists. PROturizm has collected a minimum of advice on the correct perception of this problem.

When the unpleasant inscription “flight delayed” appears on the scoreboard, the main thing is not to panic. It's always a good idea to have a representative (airline or airport) come out to meet you and explain what's going on.

Reasons for charter flight delays

There are various reasons for flight delays. Sometimes the airport and the airline have different data. To determine the exact cause, the courts make inquiries to the weather and other airport services.

• Non-arrival of the aircraft
• Aircraft breakdown
• Weather (weather) conditions

If the flight is delayed for reasons beyond the control of the airline, you will not be able to receive material compensation. But in any case, the airline is obliged to provide you with certain amenities while waiting for the flight.

This is where the first difficulties come - it is not profitable for airlines to admit, and passengers do not know their rights. So - the flag is in our hands, more precisely FAP - federal aviation rules.

Obligations of the airline in case of flight delay

The first thing an air carrier (or airport) has to do is to inform passengers about the change in the schedule and the reasons for the change. This is evidenced by paragraph 92 of the FAP (Federal Aviation Rules).

If the airline does not notify passengers and a representative cannot be found, you can complain about charter carriers to the Federal Air Transport Agency and tour operators. The first, as they are the parent organization of the airline. The second - as having concluded a contract for charter transportation, now they are responsible to passengers for the services provided.

What should I do if my charter flight is delayed?

If you intend to make a claim, you will receive a certificate of flight delay (cancellation). The boarding pass must indicate (by hand) the current time of departure and be stamped.

If, while waiting for a flight, you are not provided with mandatory services, buy them yourself, save your receipts and present the costs for reimbursement to your tour operator, and he will deal with the charter carrier. Please note that monetary compensation can only be obtained if the carrier's fault in the flight delay is proven. In Russia, the amount of compensation for a flight delay is set at 25% of the minimum wage for each hour of delay, but not more than 50% of the ticket price.

Passenger rights in case of flight delay

According to paragraph 99 of the above air rules, in case of a flight delay, passengers with children under 7 years of age are required to provide a room for mother and child, and for the rest, organize luggage storage.

After two hours of waiting, air passengers at the expense of the airline are entitled to soft drinks and 2 phone calls or the ability to send two e-mails.

So, in case of a flight delay, the airline must provide:

• after 2 hours - soft drinks and 2 phone or email messages,
• after 4 hours - hot meals, and then every 6 hours during the day (or 8 hours at night),
• every 6 hours at night (8 hours during the day) - free hotel accommodation (and delivery to and from it).

Unfortunately, for charters, rescheduling flights for up to 10 hours is acceptable. If the airline delays the flight for a longer period, the Consumer Rights Protection Law comes into force. Such a flight delay is a significant change in the terms of the contract between the tourist and the tour operator. In case of “loss of a day” of rest, Rospotrebnadzor comes to the defense of the Consumer and you can receive compensation.

What you need to know about charter flight delays

Different types of liability are shared by carriers of scheduled and charter flights. In the latter case, the tour operator who chartered the aircraft is responsible for the transportation, and not the carrier itself.

For any reason for a flight delay, the air carrier is obliged to provide the passenger with the opportunity to call, refreshments, hot meals, and hotel accommodation within a certain period of time.

The first thing you need to do is get a flight delay stamp at the check-in desk. Then, if you are not provided with the necessary "amenities" in due time, you can, as a last resort, order them yourself and then present checks for payment to the airline or tour operator. Here, disassemblies can bring you to court, but often it doesn’t come to that, and claims are considered by the offending party in a pre-trial order.

You can file a claim within six months from the date of the flight, and the airline (tour operator) must consider it within 30 days.

The consequences of flight delays

Since the beginning of the season, the tourist community has been solving problems with the transfer and cancellation of VIM-Avia flights. In the case of charters, the responsibility for transporting vacationers to the place of rest passes to the customer of the transportation, that is, the tour operator.