Flight delay compensation. What does an airline owe in case of a flight delay?

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A flight delay or cancellation is something that can spoil a trip that has not yet begun. There is little pleasant, especially if further movement depends on this flight. We have collected for you in the article everything related to this phenomenon: the reasons, how to avoid it and what to do if it does happen. There are many letters, but each is useful. We hope this doesn't happen to you, but shit happens.

Reasons for flight delays

Anything can happen here: technical problems, weather conditions, human factor, congested runways, brawlers and many other reasons.

How to avoid them?Almost nothing. If this happened, then nothing can be changed. Here are some myths related to flight delays.

A morning flight will reduce the chance of a flight delay due to bad weather

Nonsense. Serious natural disasters do not know the time of day, they just happen. Yes, and ordinary rain is not a strong hindrance to flight. But fog just happens most often early in the morning, so even a morning flight can take off with a delay.

Aircraft size matters

Another nonsense. The size of the aircraft depends on the flight range. Of course, huge ships fly across the oceans, because there are many passengers. If you think that big planes less shakes on the way and they are more likely to take off in bad weather, then you are mistaken. The same fog or hurricane is the same for any ship.

You will not be affected by a flight delay if you rebook your ticket and fly with another airline

No, that's not how it works. You will not exactly rebook, but will return a ticket for a delayed flight and buy a new one. But even here everything is not so simple. If you got caught non-refundable ticket, then there's nothing you can do - the money will not be returned to you. Even for return tickets do not return the entire cost (fines may be charged) and not immediately. That is, you will receive the money within a month approximately.

However, no one forbids you to buy a ticket for another flight, the only question here is money.

If you already know for sure that the flight will be delayed, you can arrive at the airport later

And here it is not. Delay by delay, and registration on schedule. It is not a fact that the check-in time will also be postponed, and if you leave for the airport later, there is a chance that you will not be allowed on the flight at all. And the argument “Yes, they still detain him!” won't work. All situations are individual, but if in doubt, call the airline and ask about the check-in time.

And most importantly, with regard to flight delays due to bad weather, the airline is not responsible for this. Weather force majeure is specified in the exceptions to the rules for the exchange and return of tickets.

The rights of passengers and the obligations of the airline in the event of a flight delay in Russia

It doesn’t matter what kind of flight you have: charter or regular, operated by a major carrier or low-cost airline - passengers have the same rights.

A delay of an hour or two is usually not so critical (except if it is a connecting flight, but more on that later). But long hours of waiting is already having a negative effect. What should we, ordinary citizens, do in this case? Certainly not to record offensive videos and run into representatives of the airline in social networks. This can then backfire badly.

In any case, the responsibility lies with the mighty shoulders of the airline, and there is no need to pull the airport workers - they have nothing to do with it.

In early March, an airline plane Air Canada stuck in an intermediate city due to bad weather. Passengers were forced to sit on the plane for several hours. And a pilot to cheer them up. ordered pizza straight on board.

Well, this is the exception. BUT Russia has the following rules:

Even if the flight is delayed at least for 15 minutes ( or up to two hours) , passengers with children under 7 years old must be provided with a room for mother and child. All passengers All passengers organize luggage storage.
When delayed for 2 hours or moreyou get 2 free calls, 2 emails, and cold drinks. Well, if you fly without a phone or laptop at all.
Behind the delay more than 4 hours followed by hot meals. Usually this is a voucher for a certain amount to one of the airport restaurants.
Delay more than 6 hours at night or more than 8 hours during the day? The airline is required to provide a hotel room and a round-trip transfer. If the conditions do not suit you, for example, you do not want to share a room with a stranger, rent a separate one, but keep the receipts to receive compensation for this.

Don't expect airline employees to come running to you with a case of soft drinks or food stamps, unfortunately, in most cases the situation is such that they need to be reminded of their duties.

Compensation

A flight delay is often associated with additional material costs. Passengers could miss their connecting flight, miss an important meeting, or fail to check into a hotel on time. For this case, provided financial compensation.

One important point needs to be clarified here. You will receive financial compensation only if the delay was the fault of the airline.

If the plane did not take off on time due to weather conditions, a technical malfunction of the aircraft, or any other circumstances that are beyond the control of the airline, then you are not entitled to financial compensation.

Suppose we found out that the delay was the fault of the airline, What financial compensation are we entitled to?

The amount of compensation in Russia depends on the minimum wage and is 25% of this value for each hour of delay, but not more than 50% of the ticket price.

These obligations of air carriers are regulated by the Federal Aviation Rules “General Rules air transportation passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees”, as well as the Air Code of the Russian Federation.

We remind you once again that no one will offer you to put a mark, you must go to the airline representative yourself and ask him to make a note about the flight delay!

The rights of passengers and the obligations of the airline in the event of a flight delay in Europe

If your flight was delayed in the EU, you are more fortunate. Your rights here are governed by Regulation of the European Parliament and of the Council EC No. 261/2004.

To which carriers and flights does this regulation apply?

To any airline that departs from an airport within the EU.

For example, to the Aeroflot airline, if the flight departs from Paris.

To all airlines registered in the EU, if the final destination of the flight is an airport in the EU.

For example, to Lufthansa , if the flight departs from New York and arrives in Frankfurt.

According to this regulation, if the flight is expected to depart later than indicated in the schedule:

For 2 hours or more, provided that the flight distance is 1,500 km or less, or
3 hours or more for flights within the EU of more than 1,500 km, and for all other flights between 1,500 km and 3,500 km, or
For 4 hours or more in all other cases.

The carrier is obliged to offer you free of charge:

Nutrition
Hotel accommodation (if you need to stay one or more nights)
Transfer between airport and accommodation
2 phone calls, fax, or email.

If your flight is delayed by more than 5 hours, you can request a full refund or a transfer to another route towards your final destination.

In the case of a European carrier, you can also claim compensation, the rules are the same here - compensation is provided only if the flight is delayed by the airline's fault and it is more than 3 hours.

Compensation

The amount depends on how many hours the flight was delayed and the flight distance.

250 euro if the flight distance is less than 1500 km (for example, the Paris-London flight), and the delay is 3 hours or more;
400 euro, if the flight distance is -1500 - 3500 km (for example, the flight Paris - Moscow), a delay of 3 hours or more;
300 euro, if the flight distance is more than 3500 km (for example, a New York-Paris flight), a delay of 3-4 hours;
600 euro, if the flight distance is more than 3,500 km (for example, a flight from New York to Paris), a delay of 4 hours or more.

You can find out the distance of the flight on the website www.webflyer.com. To do this, enter the city of departure and destination in the form and click on the “How Far?” button:

What to do in case of a flight delay

Find an airline representative (he can be at the check-in counter, airport ticket office, at your gate). If you can't find it, call the airline.
Found? Great. Get food/drink/hotel vouchers depending on how long your flight is delayed
Mark the flight delay. If you did not find an airline representative, ask the airport employee to put a note, for this, contact the information desk.

The flight delay mark looks like this:

The mark is put, as a rule, on the itinerary receipt (the case when the printed minibus came in handy!). On the same form they put stamps that drinks, food, and so on have been issued.

Don't worry if everyone has scattered. The fact that the flight is delayed is always recorded in the documents, so if you haven’t been provided with anything, then upon your return, you can safely write a claim to the airline.

How to get compensation?

To receive material compensation, at the airport you must mark the airline confirming that the flight was delayed, and upon arrival, apply to the airline.

Attach to the application:

Boarding pass
Document confirming that the flight was delayed. Sometimes this mark is put on the boarding pass itself.

Due to the flight delay, I missed my other flight. How to be?

Depends on how the ticket was issued. For example, you are flying from Berlin to Barcelona with a layover in Paris. If you bought one ticket, then the airline will be responsible for the Paris-Barcelona flight and transfer you to the nearest free plane.

In this case, you are entitled to compensation only if you arrived at your final destination, in this example Barcelona, with a delay of 3 or more hours.

If you bought 2 separate tickets, Berlin - Paris and then Paris - Barcelona, then the airline is not responsible for missing the second flight.

The airline did not provide a hotel and meals. What to do?

Unfortunately, such cases do occur. You will have to pay for everything out of your own pocket. But do not worry ahead of time, you may be able to return the money.

Aeroflot is the largest Russian air carrier. More than 20 million passengers use its services annually, and flights are made to 51 countries of the world. With such a busy schedule, flight cancellations and delays are common. Even if the flight is only a couple of hours late, it can cause a lot of hassle for passengers, not to mention longer delays. That is why, in some cases, the clients of the "guilty" airline are entitled to a refund of up to 600 euros. But how to get compensation from Aeroflot for a flight delay?

Aeroflot is the largest Russian airline with more than 10 million people using its services annually. The Russian air carrier is considered one of the oldest in the world. The airline has been leading its history since 1923. Today it is the most famous Russian state-owned air carrier. The company's air fleet consists of more than 167 aircraft, which make domestic and international flights to more than 122 airports in the world.

Some facts about the company:

Aeroflot has the youngest air fleet in Europe, as well as its own training centers for pilots and other flight personnel.
In April 2006, Aeroflot was admitted to aviation alliance SkyTeam.
With the help of the Aeroflot Bonus program, any passenger can accumulate miles in order to later exchange them for SkyTeam alliance services. More than a million passengers have already taken advantage of the program.

Cancellation of flights at Aeroflot

In 2016, from December 5 to 7, the air carrier canceled more than 128 flights, which subsequently attracted the attention of the prosecutor's office. Airline officials denied reports that the cancellations were due to commercial reasons. Subsequently, the prosecutor's office confirmed these data, indicating that all flights were canceled in accordance with aviation "rules for meteorological conditions."

Flight check

Using a special form, you can check whether your detainee gets to the airport in just 3 minutes European country Aeroflot flight under EU Regulation No. 261/2004 and whether you can claim compensation.

How to get compensation for the cancellation of an Aeroflot flight?

In the event of a flight cancellation due to the fault of the air carrier, you have the right to claim compensation for the inconvenience caused. Despite the fact that Russia has joined the Montreal Convention, its rules apply only to international flights. Domestic flights are governed by Russian law. Compensation for losses in case of flight delay or cancellation inside Russia is possible only through the court.

If your Aeroflot flight from a European country(e.g. Munich) was delayed for more than three hours, you can expect compensation in the amount of €200 to €600. In order to get it, you need to save your boarding pass and apply in writing to the air carrier. It must contain the articles of the law according to which you are entitled to compensation for damages. If denied, a lawsuit must be filed. It should be noted that the main Russian air carrier has a European representative office, which obliges it to comply with EU legislation.

The service can help you get compensation as soon as possible. In 60% of cases, the airline agrees to pay after the first negotiations with the company's lawyers.

Flight delay or cancellation from America under US law is not a basis for a refund.

Total comments: 30

Hello.
Aeroflot flight canceled
SU1630 16:40 04 December 2017
Reported the night before, offering to fly from another airport.
Pretty worried and lost a lot of time for re-registration.
Online registration is still not allowed. With the choice of place, apparently, I also “fly”.

Good afternoon. A few hours before departure, they reported the cancellation of flight SU2404 to Rome on December 6, 2017. Checked into the hotel and issued a ticket for the next morning. Am I entitled to claim compensation?
Thanks

Hello! According to the current version of the Air Code, for delay in the delivery of a passenger, baggage or cargo, the carrier pays a fine in the amount of 25% of the "minimum wage established by federal law for each hour of delay, but not more than 50% of the carriage fee." In other words, you can get 25 rubles for every hour of waiting, but these "penny" with Russian airlines it is often problematic to recover without a trial, especially considering the provided hotel for overnight stay.

Hello!
Canceled Aeroflot flight SU123 00:10 December 7 from New York to Moscow. Reported a few hours before departure. We were told to leave in 3 days. Am I entitled to claim compensation?

Hello, unfortunately, a flight delay for reasons beyond the control of the airline (for example, due to adverse weather conditions and airport restrictions) does not provide for monetary compensation. During the delay, you must be provided with food and a hotel. You can also request a refund for the ticket and purchase a ticket for another flight.

Good afternoon! Aeroflot delayed the flight from Delhi for 4 hours to Moscow. The reason is according to their letter “Late arrival of the ship from Moscow” Because of this, I was late for the connecting flight. Am I entitled to compensation for the delay international flight under the Montreal Convention? The flight was on 12/07/2017.

Hello! Did you miss your connecting flight from Moscow further across Russia? Despite the ratification of the Montreal Convention by Russia, it is not yet fully applied, in addition, Russia still needs to prove its right to receive compensation through the courts (it is necessary to document your losses from a flight delay, for example, if due to a delay in a connecting flight had to buy new tickets). So far, this mechanism has not yet been fully developed and there is still no practice of applying the Montreal Convention in Russia

hello! due to the delay of the flight from St. Petersburg on January 27 su 23 more than an hour, the connection with the flight to Vladivostok on January 27 su1702 was disrupted, is there any monetary compensation besides providing a hotel and meals?

Hello! Flight Su 1172 was scheduled to arrive in Astrakhan at 00.45 Moscow time, but there was a delay in Moscow for 4 hours due to weather conditions, then in Astrakhan, due to weather conditions, the plane was not allowed to land and it flew to Volgograd, in Volgograd they were waiting for departure until 8.00. No compensation was provided, no water, no food, no accommodation. Are the actions of Aeroflot employees legal and what can be done in this case?

Hello! First of all, you need to file a complaint directly with the airline, you have 30 days to respond. Then you can contact Rospotrebnadzor (8-800-100-0004), federal agency air transport(+7 499 231-56-56) and the Moscow Interregional Transport Prosecutor's Office (+7 495 785-70-00). If you have incurred any expenses (food, accommodation, etc.), then you can recover compensation by going to court.

HELLO. 01/23/2018 AEROFLOT FLIGHT 2503 WAS CANCELED ON THE ROUTE VALENCIA (SPAIN) - MOSCOW SHEREMETYEVO WITHOUT NOTIFYING MY WIFE AND WE ABOUT THIS. ONLY AFTER ARRIVAL IN VALENCIA AEROFLOT WE LEARNED ABOUT THE CANCEL. AEROFLOT REPRESENTATIVE IN VALENCIA DID NOT SPEAK RUSSIAN AND WE DO NOT KNOW SPANISH. A RUSSIAN ENGLISH SPEAKER HELPED. WE HAD TO GO TO THE CITY WITH LIGHTS, RENT A NEW APARTMENT, CONTACT WITH MOSCOW AND ONLY THEN WE WERE REISSUED THE TICKET FOR FLIGHT 2503 FOR 01/27/2018. 01/27/2018 WE ARRIVED TO MOSCOW. IN WRITTEN APPLICATION TO AEROFLOT WITH DOCUMENTS FOR ACCOMMODATION AND TICKETS FOR TRANSPORT FROM THE AIRPORT AND TO THE AIRPORT, WE WAS REFUSED TO CONPESS. IS THE AIRLINE CORRECTLY DOING US. THE MOST IMPORTANT THING IS THAT AEROFLOT DID NOT NOTIFY US ABOUT THE FLIGHT CHANGE.

Hello! Since the flight originated from a European airport, it falls under Regulation (EO) No 261/2004 of the European Parliament and of the Council of 11 February 2004 concerning the establishment and regulation general rules assistance and compensation in case of denied boarding and cancellation (or long delay) of the flight. Check . Russian airlines are reluctant to adhere to European legislation, but specialists will try to “knock out” the compensation due to you for canceling the flight (no risk: if it doesn’t work out, then you pay nothing).
Unfortunately, it is possible to recover the costs incurred for paying for a hotel and a taxi only through the court.

Good afternoon! Detained regular flight from Bangkok SU273 more than a day (so far) for those reasons. Placed in a hotel. Am I entitled to compensation because, among other things, I lose my working day on 3.05? And ticket prices were significantly lower on that date. Thanks

Good afternoon.

The flight from Sheremetyevo Airport to Los Angeles (USA) was delayed for a day. Accommodation and food were not provided.
What kind of compensation can be expected?

Good afternoon! On June 17, 2018, Aeroflot flight SU-1451 (departure at 6:50 am) was delayed during the Kemerovo-Moscow flight due to weather conditions (fog). After 3-4 hours of waiting, check-in for the flight was carried out and readiness to board the plane was announced, but immediately before boarding the plane, it was announced that the crew was refusing to fly and the specified flight was canceled. Instead, they offered to take off at 22-05 on Aeroflot flight SU-1771. In irrelevant boarding passes stamped "cancelled due to weather conditions". It is noteworthy that the flights of S7 and Pobeda were not canceled and were carried out with a delay when acceptable weather conditions were reached (after the same 3-4 hours when the fog cleared)
Is the flight cancellation the fault of the airline? And how legitimate is the stamp “cancelled due to weather conditions”?

Good afternoon. 06/18/18 Bangkok-Moscow flight su 271. The Aeroflot plane was unable to take off due to technical problems. Twice they tried to leave the runway and both times the plane returned to the parking lot. We were placed in a hotel. The flight was supposed to be at 10 am, but we left at 01:00 am. What can you count on?

Hello! Unfortunately, in this situation, it is not necessary to count on any monetary compensation. If you have incurred any expenses due to a flight delay, then you can recover them only through the court.

On August 20, flight SU-2380 Moscow-Geneva was launched and people were kept on the plane for 2 hours, and the return flight on September 2, flight SU-2383 Geneva-Moscow was delayed for 3 hours, the reasons are not known. What compensation can you get?

Hello! You can count on monetary compensation for the return flight Geneva-Moscow. Enter the data in the request field on this page and you will be able to calculate the amount to be recovered. Next, you must either apply to Aeroflot yourself with a request, or fill out the application to the end and transfer the case to Compensair lawyers, who will take care of the recovery.

For what reason is the flight to Omsk from Moscow delayed twice (22:25 09/17/2018 as the original date and time, for this moment report departure 03:05(15) 09/18/2018, flight Sheremetyevo D - Omsk, SU 1762?
On the speakerphone, they announced several times that it was possible to get water coupons at exit D1, however, none of the company's employees was there.
The reasons for the delay are not reported, data on adverse weather conditions are missing.

Flight SU 6628 was canceled on September 18 at 13:35 (I have transit to Samara SU 6233). How am I supposed to be compensated and how will my shipment to Samara be made?

Hello, my name is Tatyana
We live in Germany. We flew to Astrakhan to visit. Turning back. Astrakhan-Moscow our flight was delayed for 5 hours because of which we were late for the connecting flight Moscow-Munich. Are we entitled to compensation?

Under European law, in this situation, no compensation is due - the flight was a Russian airline from Russia. Through the court, you can recover the costs (new ticket, hotel, taxi, etc.), if any.

Hello, today, on 10/11/18, my husband and I could not get on the Pobeda flight from Baden-Baden at 14:30 for the reason that more tickets were sold for the flight than there were seats on the plane (there were two of us, there was only one seat left) . We were reissued a ticket for a departure from Frankfurt by Aeroflot at 22:25, but the return flight was left unchanged. Thus, the car remains in our parking lot in Frankfurt for 6 days (140 euros), upon arrival back in Baden-Baden we will need to take a taxi to Frankfurt (250 euros) to pick up our car. What compensation can we expect?

Good afternoon, my family and I flew to Nagpur via Delhi. Aeroflot flight Moscow-Delhi was delayed. Because of what they missed the flight to Nagpur. I would like to receive compensation for the purchase of new Nagpur Tickets.

On April 01, flight su 2315 was canceled, which was supposed to go from Berlin to Moscow. Aeroflot company.
We were able to fly away only on the 2nd of the day on an additional plane brought in from Moscow. The departure was supposed to be at 18.10 local time 01.04. Departed only at 02:00 am on 02.04. The cancellation of the flight was reported during boarding the plane after passing passport control. After the flight was canceled, the stamps affixed were annulled. I am a citizen of the Russian Federation. There is also a 2nd passenger from this flight.

Hello! You may be eligible for financial compensation. Aeroflot is the only Russian airline that complies with EU requirements regarding payments for flight delays and cancellations. However, when filing a complaint on their own, passengers are often denied payment and it is better to resort to the services of professional European lawyers, for example, from the service.

The Mother and Child Room must be provided to passengers with children under 7 years of age, immediately, regardless of how long the flight is delayed. Even if it's only 10-15 minutes.

Refreshments must be provided for delays of 2 hours or more. That is, after two hours of waiting, you have the right to demand that your rights be respected. You also have the right to two free calls or one email.

Hot meals are provided with a delay of more than 4 hours. And every 6 hours during the day, and every 8 hours at night. Food, of course, will not be brought to you, but most likely, food will be provided in a cafe at the airport.

After an eight-hour wait during the day (6 hours at night), you are required to be taken to a hotel and your luggage is secured.

Feel free to ask and claim your rights. Don't let the air carrier save at your expense. To do this, you need to write down the phone numbers of company representatives in advance, or find out their place of stay in the airport halls. Don't be lazy and get all the information you need. This will help you avoid unnecessary inconvenience and trouble.

Often, flight delays lead to bigger problems for passengers. You may be late for a business meeting, or late for a transfer. You will have an unoccupied room in an already paid hotel, or vice versa, you have already been evicted, and the flight has been postponed, and you simply have nowhere to go. You may lose tickets for a concert or tour. For all such situations, there are material compensation. To obtain it, you must remember and clearly know what fault the unfortunate delay occurred. If it is the fault of the airline, then you can safely demand your compensation. If the weather is the cause, or technical problems airport, aircraft (not the airline itself, but rented), then it will be impossible to bring a claim.

Now about money. In any case, and only if it is definitely established that the flight delay was due to the fault of the air carrier, count on a maximum of half the cost of your ticket. This is maximum. And so, according to the rules, 25% of the minimum wage established in the country for each hour of delay. Today, the minimum wage is 5554 rubles, which means that every hour of delay, when paid to you, will cost the company 1388 rubles.50 kopecks. Of course, such compensation is unlikely to cover even a small part of possible losses, but the law is the law.

Do not forget to mark the flight delay (for example, on the itinerary receipt). This can be done by representatives of the airline at the check-in counter, or at the exit of your flight to the aircraft parking lot. If there is no representative, this should be done by the airport staff at the information desk.

And yet, do not forget to keep all checks and receipts of your independent spending during waiting hours. Do not forget about the stamp, about the reasons for the delay / transfer of the flight.

For different companies, these rules may change, but only in the direction of improvement for the passenger.

It is impossible to foresee everything in the world. You can buy the most profitable plane tickets, but do not fly away, because already in the arrivals hall it turns out that the flight is delayed. This trouble is almost always associated for the traveler with a whole avalanche of related problems, ranging from where and for what money to eat during a long wait, and ending with how to get to the desired point of arrival, since a hotel is booked there, an important event occurs. an event, a transfer to another flight should take place, etc.

And since few of us have clairvoyant abilities, it will be useful at your leisure to find out what to do if your flight is delayed, since panic and anger in such a situation are the worst advisers. First of all, the procedure depends on how long the delay occurred.

What should a passenger do if a plane flight is delayed?

Even in the event that the waiting time for a flight is small, say, 1 hour or a little more, you should not let things take their course. It is necessary immediately after the announcement to go to the information desk and demand from the employee to give an explanation. There is usually no answer for such delays, but the main purpose of such a trip is to put a mark on tickets about the delay. This will serve in the future in any proceedings as indisputable evidence.

The delay time and its reasons can be anything, but every passenger should know what to do if the flight to the plane is delayed. This list includes:

Provision of a place in the mother and child room for passengers with children under 7 years of age.
Luggage storage until departure.

Having freed your hands from suitcases and settled in with children in comfortable conditions, waiting for a delayed flight is incomparably more convenient. The carrier provides further services depending on the delay time.

If the flight is delayed by 2 hours and more the passenger has the right to demand:

Opportunities to make 2 free phone calls to anywhere in the world, as well as send 2 free messages via the Internet.
Drinks (water, tea, coffee, juices) in the required quantity.

If the flight was delayed for 4 hours and more, then the list of requirements can be safely included:

Hot meals immediately, and then every 6 hours during the day and 8 hours at night.

If the flight is delayed for 6 hours or more, all passengers on a flight by the carrier must be provided with:

A place in the hotel until the very moment of departure. hotel room is provided to all passengers of the flight during the day after a delay of more than 8 hours, and at night after a delay of more than 6 hours. It doesn't matter how many times the delay announcements have been extended at the airport, the countdown is from the time on the tickets.
Transportation from the airport building to the hotel by airport transport.

All the listed services are available to the passenger absolutely free of charge. At the same time, any excuses do not matter, since the rules oblige the carrier to take care of customers under any circumstances. In cases where the flight is delayed due to the fault of the airline, then it will not get off with a hotel room and a hot lunch. All passengers on the flight are additionally entitled to:

3% of the ticket price, multiplied by the number of hours of delay in departure (clause 5, article 28 of the Law of the Russian Federation "On Protection of Consumer Rights").
0.25% of the minimum wage for the number of hours of flight delay.

In total, due to compensation, the passenger will be able to return up to half of the ticket price (Article 120 of the Air Code of the Russian Federation). Of course, if the flight did not take place, then the passenger will receive back the cost of the tickets, in addition to the compensation due. All the listed amounts of compensation are valid in Russia, but in the EU countries they are much higher. In proportion to the flight time and distance, a passenger who receives a notice from the airline of a flight cancellation less than 14 days before the date of departure can receive compensation up to 600 euros.

Important: do not wait too long if the plane flight is delayed until the carrier pays for the hotel or hot lunch. Pay for everything yourself, but keep all payment documents: checks, receipts, as the money will be returned later, but, however, already through the court.

Also, do not worry about transplants. If you had to transfer to another aircraft at the place of landing, the carrier is obliged to provide a seat on the aircraft for another flight with the same point of arrival. You will not have to pay a penny extra for a new ticket, even if you are placed in business class instead of economy. But if the ticket was originally purchased in business class, and a new one is offered only in economy class, then you need to demand your money back!

How to get money from the carrier if the plane's flight is delayed?

To get everything spent back, you need to write an application on your behalf to the airline and ask to reimburse all costs, as well as pay the due compensation for the delay in departure. Attach to this application:

checks for hotel and meals;
a certificate from the airport information desk about the flight delay;
air ticket.

This claim does not have to be urgently carried somewhere, it can be sent to the carrier's legal address by mail, but no later than 6 months from the date of the delayed departure. Usually such a claim is enough to get the money back to your bank account indicated in the letter. If there is still no answer, you can safely go to court, because the law is on your side!

If you were supposed to fly on a tour package, part of the cost of which were air tickets, then you can additionally demand a refund from the tour operator for those paid days that you spent waiting for departure. This claim must be filed in a hurry with the office of the tour operator within 20 days from the date when the signed service agreement expires.

Where to complain?

For the passenger, it matters which airline of which country he is dealing with. Cancellations and delays of domestic flights of Russian airlines are considered under Russian law. Passengers' complaints against foreign carriers who have violated their obligations to Russian travelers are considered in the same way. It is worth noting that when going on a trip, you need not only to buy plane tickets, but also.

Tell friends:

Aeroflot will for the first time pay compensation to passengers for delays in flights operated from Sheremetyevo Airport. This is not about the ridiculous 25 rubles per hour, which is due under Russian law, but about more tangible amounts: 10 thousand rubles for business class passengers and 5 thousand rubles for those who flew in economy. You can also get compensation with miles: 10,000 miles for economy or 20,000 miles for business.

Compensation will be received by passengers of six flights delayed at Sheremetyevo Airport on Friday, December 1, for more than four hours. We are talking about flights SU212 Moscow - Hong Kong, SU2192 Moscow - Amsterdam, SU274 Moscow - Phuket, SU2016 Moscow - Prague, SU2316 Moscow - Berlin, SU1702 Moscow - Vladivostok. The delays of these flights were associated with unfavorable weather conditions. Why, then, did Aeroflot suddenly decide to part with the money voluntarily?

It's all about the hype. Some passengers sat on the platform for several hours due to delays, one of the passengers managed to write an angry post on Facebook, which received a large number of reposts and received good coverage. The scandal even reached CEO"Aeroflot" Vitaly Savelyev, who personally called the disgruntled passenger to resolve the conflict.

So the current compensation is a measure to "maintain the reputation of a premium air carrier that cares about its customers in every possible way and values their loyalty." Thus, Aeroflot, however, puts itself in a delicate situation: after all, now any passenger of a flight delayed for one reason or another will in the same way try to stir up a scandal in social networks, rightly indignant at why some of the detainees were compensated, while others were not. We will either have to create a precedent and pay all passengers of flights delayed by more than 4 hours, or then fight reputational risks for a long time: there will be many dissatisfied.

Under Russian law, Aeroflot is still, however, for example, when operating flights from Europe on. At the same time, Aeroflot is the only Russian airline that complies with the requirements of this regulation, while the rest refer to the fact that they are outside European jurisdiction (in fact, this is not the case). So, being guided, Aeroflot could really make such a practice standard, especially since recently the carrier. Moreover, the number of flights delayed by more than 4 hours is minimal for the National Air Force: in October, according to the Federal Air Transport Agency, there were 73 of them out of 21,894 completed, that is, only 0.33%.

Similar situations periodically occur around the world. For example, on February 28, 2015, at the Dallas airport, an American Airlines plane with passengers on board stood for 9 hours. The Ethihad aircraft at Abu Dhabi Airport on December 3, 2015 stood for 12 hours. On January 29, 2017, an already busy Singapore Airlines flight was unable to take off from Auckland Airport for 7 hours.