Return an s7 ticket purchased via the Internet. Forced return of tickets

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Air tickets, in most cases, are purchased in advance, long before departure. But during the waiting period, any unforeseen situation can happen or plans can simply change. As a result, the passenger wants to get his money back and return the ticket.

This is regulated by the laws of our country, but despite general laws, each airline may have its own conditions, which should be considered when choosing a carrier. Let's figure out how you can return the purchased ticket s7. This is Siberia Airlines.

Returning air tickets in any company is a rather troublesome procedure. There are several different reasons why you can return such a purchase. This can happen due to the fault of the air carrier, as well as for personal reasons. At the same time, it will be possible to change or return both a travel document purchased personally and purchased electronically. This only affects the return process itself. The most difficult thing is to return tickets purchased at a discount or promotion.

The return of a ticket through the fault of the carrier in c7 occurs under the following circumstances:

Rescheduling or canceling the flight you purchased the seat on.
Change of original route.
If there are no seats according to the class.
Return of the aircraft to the airport of departure. This happens if, for some reason, the plane was not allowed to air space certain territories over which the route was located.
You were not transferred from the airport where the transfer took place.
The aircraft landed at an airport not specified in the flight itinerary.

It is important to understand that if the flight was partially operated, then you can return the amount for the ticket only for the unfulfilled part of the flight.

If you cancel your flight before the start of check-in, you should contact the official representative of the company, who will make the necessary note about the cancellation of the route. If the flight was canceled after check-in, you should pick up coupons from the check-in staff. In assessing the circumstances that led to the return, the fact that your visa was not extended is not a valid reason for an involuntary return.

You can return tickets on the company's website, as well as in person at the central office of the carrier.

Dependence of the refund rules on the ticket tariff plan

The s7 company, like other air carriers, sell travel documents of various prices.

Depending on the price, there are several tariffs, each of which has its own return conditions:

Economy basic. They are completely non-refundable. If you did not come to the flight and have such a document in hand, you have the opportunity to change the departure date, flight number, and route. In this case, you will have to pay a fee for the operation. It is also possible to pay extra and purchase Economy Basic and Business Basic tariffs.
Economy Flexible. The conditions of this fare provide the opportunity to change the date to any other, as well as the flight number without paying fees. You only need to pay the cost of the ticket. This does not apply if you intend to change your flight number and date after your flight has been checked in. The condition is to pay the transaction fee. You can pay extra and purchase tickets on Economy Flexible and Business Flexible tariffs. When returning the document, if you are not late for the flight, the provision of the paid amount is carried out in part. If you are late, there is only a refund of the fare on unused sections of the route, without payment of airport taxes.
Business Basic. Under this fare plan, changing the flight and date of departure, if you do it in advance, is subject to the payment of a fee; if you miss or miss your flight, you will also have to pay a fee to change your flight and date. The rate is completely non-refundable. Returning the ticket and getting money will not work.
Business Flexible. In this fare, you can change your ticket for another date and flight without paying fees, even if you are late or did not show up for the flight. The YR fee is fully refundable. The YQ tax is non-refundable and non-refundable.

In order to avoid problems, it is advisable to ask in advance how to change the ticket, since each carrier has different conditions. As for s7 travel documents, depending on the class and fare, they are assigned bonus miles. Please note that bonuses can be returned to you only if you canceled the flight in advance, and did not miss it.

If the fare is refundable, it is worth considering that you can get the full cost if you cancel the flight earlier than a day - then you will be given the full cost of the air flight, with the exception of some fees that are specified in the company's rules. If you cancel your flight in less than a day, then the refund will be only 75% of the cost.

Where to apply for a ticket refund s7

To exchange a ticket, you can go to the official website of the company. It describes in detail how to change or return a ticket. You need to fill out a return application, which is located in the "My Bookings" section.

You can also call the call center and tell the employee your details, as well as the first and last digits of your card with which the payment was made. The call is made free of charge, you can also contact the operator directly from the site via the online line. Return contact is made via your e-mail - you will be informed at what stage the process of returning your ticket is.

By law, the return is carried out no later than 20 days, excluding weekends and holidays. If you want to personally contact the sales department, you will have to take into account that it works only on weekdays, and it accepts applications strictly from 9 am to 1 pm. If it was not you who purchased the travel document, then you will need a power of attorney from the person who paid for the purchase.

If you purchased an electronic ticket via the Internet, then you should know that this is the same document. You can easily return or exchange it. This can be done on the official website of the carrier using an electronic application. The money is returned to the account from which the payment was made, unless you specify otherwise.

Sometimes tickets are purchased at travel agencies or on the airline's website. In this case, to return the money, it is not enough to contact the company's website. You need to call the office or call center.

In each individual case, the application is considered individually, depending on the reasons that are indicated in the return paper. There are good reasons, such as the death or serious illness of a passenger or a close relative. In this case, you must submit documents confirming the reason for the refusal.

Conclusion

The refund of the ticket is carried out according to the rules of air transportation in our country. But when purchasing a ticket for a particular airline, be sure to take into account their rules. Read them carefully before booking and purchasing a document.

If you do not agree with the return rules, you can appeal the airline's decision to Rospotrebnadzor, Transport Supervision and higher authorities. An extreme measure may be to go to court, but in this case it is advisable to enlist the support of an experienced lawyer.

It is advisable to plan your trip well so that you do not have to change your purchase. And if you have unforeseen circumstances or the airline has violated the conditions of the flight, try to negotiate with the s7 carrier to return the ticket.

Buying tickets online has a number of advantages, for example, saving time, no commission fees, choosing the optimal cost, the ability to take a ticket not only for yourself, but also for relatives and friends, as well as a number of other advantages. However, in some cases it is required to refund S7 tickets. This may be due to personal reasons or the fault of the carrier.

Terms and conditions of return

A ticket can be returned in the following cases:

cancellation or postponement of the scheduled departure;
a change in the route on which the aircraft was originally supposed to fly;
lack of places, according to the class;
returning the aircraft back to the airport if for some reason it was not allowed into the airspace of a certain country;
transportation from the connecting airport was not carried out;
landed at an airport not originally designated in the itinerary.

Note! If the flight was made partially, the amount for the ticket will also not be fully refunded.

The ticket refund policy depends on the class in which the passenger is flying. The company offers several tariff plans.

S7 airline ticket

Tariff "Business Flexible"

The passenger can return the ticket or exchange it for another date if he was late for the flight without losing money. There is a return of the YR rate tax, the YQ tax is not refundable or exchangeable.

Tariff "Business Basic"

If the passenger applied to the carrier in advance with a request to return or exchange the ticket, a fee must be paid. If you miss your flight, the traveler is also required to pay a fee to change the date of departure. In fact, tickets in this tariff plan are non-refundable, there is no way to return a ticket and make a refund.

Tariff "Economy Flexible"

A passenger under this tariff plan has the opportunity to change the date of departure or return a ticket without paying fees. The only thing is that an additional payment is required for a ticket if it costs more than the previous one. If the passenger missed the flight, did not take off and wants to change the date of departure, the fee must be paid.

Tariff "Economy Basic"

If the passenger did not fly at the economy fare, he can change the date and route, subject to payment of cash fees. Also, the traveler can pay an additional amount of money to purchase tickets under the tariffs "Business Basic" and "Economy Flexible" of S7. It is not possible to return the ticket, since the ticket for this tariff plan is non-refundable.

Note! In all cases, if the ticket is refundable, the traveler can receive the full amount of funds only if he cancels the flight no later than 24 hours in advance.

According to Art. 108 of the Air Code, provides for the possibility of a passenger to refuse a flight and establishes the rules for the return of funds paid for a ticket. In accordance with this law, the amount due for a refund depends on how much time before departure:

if no later than 24 hours before the end of registration, the cost of the ticket is returned to him, minus the costs incurred by the company for the provision of the service;
if later than the specified period - minus the costs of the air carrier and 25% of the cost as a commission;
if after the end of registration - return is not possible.

Air Code

Cases when you can return money for a ticket

If a passenger wants to return a ticket due to a carrier-related reason, there is a list of cases in which this can be done, approved by S7. You can return a ticket if:

Cancellation or delay of an airline flight after check-in. The application for a refund of funds is carried out after registration. It is also necessary to take ticket flight coupons from the employee. If this is not done, the ticket will be considered used, despite the fact that the flight was delayed or canceled.
Illness of the passenger, members of his family or death of close relatives. Close relatives - husband or wife, mother or father, grandmother or grandfather, brothers and sisters. In this case, it is required to document the illness or death.
Refund of S7 airline tickets is carried out, if there was a change in the route by the carrier. The airline must warn the passenger by all available means. Then he decides whether to fly or not. If the traveler refuses, the amount of money is returned in full.
Incorrect ticketing. If the passenger noticed a typo in filling out the documents, he needs to contact the carrier to agree on further actions.
The inability of the airline to provide a seat to the passenger. If an economy class ticket was purchased, but there were no seats in it, the passenger must be placed in business class. If was ticket purchased in business class and there were no seats in it either, the passenger is transferred to economy class and the difference in the cost of the ticket is returned. Return of tickets to the company "C7" can also be carried out.
The flight has been rescheduled to an earlier or later date. The passenger must submit documents confirming the loss. The company must reimburse.

How to return a ticket

In this case, it is necessary to tell the operator personal data, the first and last two digits of the card with which the ticket was paid, as well as the reason that forced the ticket to be returned. The call is free. Contact center S7: phone 8 800 700–0707.

If a passenger is interested in how to return an S7 ticket purchased via the Internet, they need to go to the user's personal account, select a ticket and click "Cancel booking".

Bonus card with miles accrual from S7

You can contact support using the form feedback, which is located on the official website of the S7 organization. So you can also return tickets electronically. Communication is made through the user's e-mail, information regarding the stage of progress will also be sent to the address.

Refunds, in accordance with legislative acts, must be made no later than 20 days from the date of filing an application with S7 Airline.

Note! When personally contacting the air ticket sales office where the ticket was purchased, you should remember that these issues are dealt with by employees from 9-00 to 13-00. If the ticket was bought by a friend or relative who did not apply to the branch, but by his friend or relative, it is necessary to present a power of attorney upon delivery.

In what cases the ticket is not refundable

Cash per ticket are not returned by the carrier if:

a non-refundable ticket has been purchased;
there is no good reason to return.

The amount for a non-refundable ticket can be returned only in two cases:

serious illness, which is confirmed by a medical certificate;
death of a passenger - relatives can apply for a refund.

If the company refuses to return the money, the issue can be resolved in a pre-trial or judicial procedure. To begin with, it is required to send a claim to the address of the carrier, if no measures have been taken, the statement of claim is delivered to the judicial authorities. In any case, it is required to hire a good lawyer who will negotiate and protect the interests of the passenger. In most cases, the court takes the side of the traveler.

Note! If the passenger decides to buy a ticket with miles, they must also be returned to the account.

S7 ticket refund rules are similar to those of other air carriers. The main thing is to contact the company as soon as possible to process the return. If the carrier refused, and the passenger has documents confirming the impossibility of departure, you can draw up a statement of claim in court.

Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses our own modes of transport for transfer, and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to refund s7 plane tickets and get money back. Below I will tell you how to do it.

Is it possible to return tickets in S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a little more complicated and the process itself takes a few minutes, in terms of actions from you, but the refund can be stretched, but everything is a little below.

And since my return began electronic ticket s7. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return tickets for the s7 plane through a special service, you can find it by going to the personal account of the site https://www.s7.ru/

Select the desired reservation and you will be transferred to its details. In the upper right corner, click the Issue a refund link, it is thanks to this service that an electronic ticket is returned to s7.

We are waiting for your request to be processed.

Check the box that we agree to the return of the electronic ticket from S7 and click send the request.

All your application will be accepted for work and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your email. By default, the money will be returned to the same card with which the tickets were paid, if you bought for cash, which I strongly doubt, then you will need to specify the details.

You can also return an s7 electronic ticket through the contact center, for this call 8 800 700-0707 (free in Russia) or call directly from the site, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. An additional window will open for you, which will automatically dial the desired number and connect with the technical support operator.

If circumstances arise that require the return of a ticket, it is necessary to take into account its tariff plan, as well as the reason for the incident, place and time. All this determines the next steps. The ticket is refundable in the following situations:

flight canceled or rescheduled;
flight route changed;
there is no place for that class which is indicated in the travel document;
the plane returned to the airport. For example, if for some reason he was denied landing in the country of destination;
transportation was not carried out after docking;
landing at an airport not included in the original itinerary;
tickets filled out incorrectly;
sick or dead passenger, or its close .

It should be noted that if the flight is partially made, then the cost of the ticket will be refunded minus the used part.

Dependence on the tariff plan

S7 Airlines has four tariff plans. From what fare the passenger chooses and what class he will fly, the conditions will be determined.

Tariffs Economy Flexible and Economy Basic

Economy Basic assumes that purchased on it is completely non-refundable. However, if the passenger did not use travel document, it has the ability to change the date and route of the flight. This is possible subject to payment of the cash collection for the operation. However, if the passenger notified about the changes in advance, then the fee will be 3,000 rubles for flights within Russia and 60 euros for international flights. In cases where the passenger did not show up for the flight and did not inform about it, the fee is paid in the amount of 5,000 rubles or 80 euros, respectively.

In addition, in the purchased tickets, you can change the fare to Economy Flexible and Business Basic, but with the condition of additional payment.

The Economy Flexible fare provides the possibility of departure date, flight number, as well as return without additional fees. However, if the ticket price is higher, then you will need to pay the difference.

The situation does not apply to the circumstances when the passenger did not come to the flight, did not notify in advance and is going to change the date of departure. In this case, you must pay a fee of 5,000 rubles or 80 euros, respectively.

Tariffs Business Flexible and Business Basic

Travel documents of the Business Basic tariff plan are non-refundable. You can't return them and return them. You can change the flight number, departure date, but upon payment of the fee. It is charged in any case. However, if the passenger applied in advance, the fee will be 5,000 euros for a flight within Russia and 80 euros for an international one. In case of delay, it will be necessary to pay 7000 rubles or 110 euros, respectively.

Can I return a non-refundable boarding pass?

S7 Airlines has tickets of the lowest price category, which belong to the Economy Basic and Business Basic tariff plans. It is not possible to return them except in the following situations:

serious, which is confirmed by a medical certificate;
death, in which case relatives can apply for a refund.

How to return?

The passenger may refuse in advance, for which he needs to notify the airline. In this case, he can return the money in the amount depending on the time for which he made the refusal:

24 hours or more. The entire amount is to be refunded.
Less than 24 hours. The amount of compensation will be 75% of the cost.

Where to apply?

To return, you must take the following steps:

If the flight is canceled before check-in, then the official representative puts a mark and certifies it with a stamp.
When a flight is canceled after check-in, you need to get ticket coupons from the staff at check-in. Without coupons, the ticket is considered to have been used despite the delay or cancellation of the flight.
Write to the official S7 sales office. It contains the details of the passenger, as well as the reason why the flight was cancelled.
In cases of illness or death, a medical certificate is provided or death certificate.
Get cash. It is carried out on weekdays from 9:00-13:00 in the presence of a passport in the name of the passenger whose ticket is refundable.
Provide a notarized power of attorney if the money will be received for the passenger by a third party.

In addition to sales offices, to make a return, you can:

call airline support;
fill out an application on the official website in the "My Bookings" tab.

Return periods

Refunds are made within twenty business days. The funds will be returned to the one from which the payment was made.

How can I return a ticket purchased online?

There are two ways to return a ticket issued via the Internet.

In a personal account. This requires:

From the official website go to your personal account and select the "My Bookings" service.
Active bookings open, you must click on the desired reservation.
In the upper right corner, click on the link "Make a refund".
Check details and submit a request.

Through the call center:

Dial 8-800-700-07-07 (toll free) or call from the official site. At the bottom of the screen there is a section "Contact us", in it you need to select "Call online".
When calling, you will need to provide the following information: Full name, date of birth, passport details, first and last 4 digits bank card, transportation route and reservation number.

By clicking on the send button, you consent to the processing of your personal data.