Is it possible to return an Aeroexpress ticket and what steps must be taken to do so? Additional services Return of Aeroexpress tickets purchased via the Internet.

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Receipt process monetary compensation for the returned receipt of the transport company Aeroexpress proceeds in several stages. The company has fairly direct rules and strict restrictions on this.

According to Decree of the Government of the Russian Federation of March 2, 2005 N111 and paragraph 15 therein (hereinafter referred to as the Rules), the passenger is entitled to compensation in the amount of the full cost in the only case: an unforeseen interruption in the movement of trains for more than one hour in the manner prescribed by the basic rules for the carriage of passengers, baggage, cargo baggage. In any other case, compensation Money for a one-time trip on a train, there is no out-of-town service.

The exception is (travel receipt paid through the official websites of the Aeroexpress company, or mobile applications and websites of partner carriers). If you are unable to use the purchased electronic receipt, you have the legal right to change the details of this document once.

E-ticket refund

To receive compensation for an electronic type of travel receipt, you will need to make changes to the travel parameters. The required actions are performed through a personal account on the site or in mobile application:

mobile phone application.

This service is open access only for previously registered users. If you are not authorized or do not remember your password and login, then contact the Aeroexpress customer support number indicated: 8-800-700-33-77.

To cancel your ticket, follow the steps below:

In the column of your personal account called "My ticket" select the desired booking.
Then click the "Request Cancellation" button.
Accept the agreement with the amount offered for the ticket.
Get cash in the same way that you previously paid for the train ticket. The money will be transferred within 5-10 working days.

It is necessary to take into account the factors affecting the amount that the passenger will receive after the implementation of the above points. The actual fare is subject to the deduction of:

commission. The client pays them for the cancellation service provided for him electronic ticket;
bank interest for purchasing a ticket.

Deadlines for returns

Changes made to the details of an electronic travel document at the Standard and Round trip fare, which the user purchased on the website or in the Aeroexpress mobile application, are credited to the client if the departure date specified in the ticket is not overdue. Derogation from this paragraph is possible only on the condition that the buyer has paid for his ticket on the day of departure.

For those serving in a business class carriage, the time frame is slightly extended. The deadline for passengers to make changes to their electronic receipt is 30 minutes before the train's departure. The Aeroexpress departure time is always indicated on the ticket.

At one time it is allowed to purchase up to five receipts for one tariff. By making travel changes to one ticket, you will automatically change the data of all other tickets from the general order.

Features of the return and transfer of funds

The originals of all travel tickets and receipts of various fees remain with the transport company and become the basis for a refund in all cases of compensation for unused or partially used travel documents.

To receive background information For questions regarding the return of electronic tickets for Aeroexpress electric trains, as well as in case of difficulties with the return, please contact the transport company by phone: 8-800-700-33-77 or contact the support service using the feedback form.

A refund for an unused travel receipt purchased by bank transfer or using a payment card is made to the bank account of the legal entity or individual who paid for the travel document.

Ticket refund when purchased on partner websites

The process of monetary compensation when purchasing a ticket on partner websites is possible after the passenger fills out and sends a written application.

This might be helpful. How long does it take to get to the airport by high-speed train? Where can I find the timetable? How much does the ticket cost? What classes of carriages are available on Aeroexpress? What is the validity period of an Aeroexpress e-ticket? Rules for registration at Aeroexpress terminals and schemes of their location. We are talking about all this.

(The information was taken from the site pososhok.ru, where you can also purchase Aeroexpress tickets. Some information or conditions, for example, regarding payment methods, may differ in other companies, most often slightly).

1. Which airports do Aeroexpress trains run to?
To the airport Vnukovo - from the Kievsky railway station,
to the airport Domodedovo - from Paveletsky railway station,
to the airport Sheremetyevo - from the Belorussky railway station.

2. How long does it take to get to the airport by Aeroexpress?
Travel time is 35 minutes, to Domodedovo airport - 40-45 minutes.

3. Where can I find the schedule?
On the website www.pososhok.ru in the Aeroexpress section
on Aeroexpress website www.aeroexpress.ru
by phone hotline Pososhok: 8-800-700-33-77 (toll-free within Russia)
by sending a special short message to 3115 SMS message Russian or Latin letters:
."Moscow ( Kyiv railway station) - Vnukovo": "ae v" or "ae v";
. "Moscow (Paveletsky railway station) - Domodedovo": "ae d" or "ae d";
."Moscow ( Belorussky railway station) - Sheremetyevo": "ae sh" or "ae s".
To receive an SMS with the express schedule at a specific time (for example, to Vnukovo at 7:00 am), you must send a request like: "ae at 07:00" or "ae v 07:00".
The cost of the SMS service is determined according to the tariff plan of the operator of your mobile communications.

4. How much does a ticket cost?
The fare for one adult passenger in a general class carriage is 320 rubles; in a business class carriage - 550 rubles. For children under 5 years old, travel is free.

5. What is the difference between a general class carriage and a business class carriage?
A general class carriage is a carriage where a seat is not reserved for passengers. A ticket for this carriage is valid until 23:59 on the day following the date indicated on the ticket.
Business class car - 24-26 seats in the car, soft drinks, newspapers, luggage racks and clothes hangers are provided free of charge. A ticket for business class carriages guarantees seat with a number that is issued for a specific date and time of departure.

6. What is an Aeroexpress e-ticket:
- Possibility to buy a ticket in advance and without commission
- Booking and paying for a ticket on the Pososhok.ru website

You will receive an electronic ticket to the e-mail specified when ordering or via SMS to your phone.

An example of an electronic ticket sent by e-mail:

When choosing a version for mobile devices, make sure in advance that it can be played correctly by your phone. For this:
- Make sure the GPRS data service is connected and configured
- Follow the link in the SMS message with payment results
The opened page should display an e-ticket with a barcode image. If the barcode is not displayed, print the e-ticket on paper. Tickets without a barcode image are not subject to verification.

Be sure to print the e-ticket before the trip and keep it until the end of the trip or save the SMS notification in your mobile phone.

7. What is the validity period of an Aeroexpress e-ticket?
- Economy class - the ticket is valid until 23:59 on the day following the date of travel indicated on the ticket.
- Business Class - the ticket is valid only for the flight (by date and time of departure) indicated on the ticket. If a passenger with an Aeroexpress business class e-ticket is late or in case of an earlier visit, the passenger can travel in any general class carriage until 23:59 on the date of travel indicated on the ticket.

8. How to pay for tickets?
- Bank card online
- Yandex.Money
- Wallet "WebMoney"
- Bank card in the office
- Bank transaction
- in cash through Euroset
- cash via "Cyberplat"
- in cash through the cash desk in Svyaznoy stores
- in cash through the cash desk in MTS stores
- in cash through the Eleksnet terminal
- cash via "Qiwi" wallet or terminal
- in cash at one of our offices

9. Can I return the ticket?
Pre-issued tickets are non-refundable and non-refundable.

10. Does the ticket indicate the seat number?
Tickets are sold without seat numbering (with the exception of business class tickets), so we recommend that passengers arrive at the departure point 10 - 15 minutes before the train's departure and calculate the time for the trip with a small margin.
Since February 2010, business-class carriages have been running between Moscow and Sheremetyevo Airport in Aeroexpress trains, which differ from ordinary ones in a higher level of comfort and the availability of additional services. In such a carriage, unlike the usual one, passengers are provided with a guaranteed seat.

11. How to get through the turnstiles at the airport?
Departing from Moscow to the airport, a passenger presents an electronic ticket to the traveling ticket office on the way (in printed form or with mobile phone) for re-registration to ticket with a barcode that will allow you to go through the turnstiles at the airport in the future. If a passenger is traveling from the airport to Moscow, then the pass is carried out through the gate at the turnstile system point upon presentation of an electronic ticket to security officers.

To Sheremetyevo Airport:

Aeroexpress tickets to Sheremetyevo can be purchased at the Aeroexpress railway terminal building at the Belorussky railway station (Belorusskaya metro station). The entrance to the terminal is through the entrance No. 3 and No. 4 of the station. At the terminal, you must purchase a ticket at the selected fare. If necessary, you can register for domestic flight and check in your luggage. Travel time to the airport will be 35 minutes. The electric train arrives at the platform of the Aeroexpress railway terminal located near Sheremetyevo-F. To get to Sheremetyevo-B and C, you should use a free bus. The stop is located on the ground floor at the entrance to the terminal. Travel time will be 20 minutes.

To Moscow (to the Belorussky railway station):

From Sheremetyevo-B and C terminals runs free bus to the Aeroexpress railway terminal. The bus stop is located at the exit from the Sheremetyevo-B arrivals hall, on the left, on the station square. Travel time will be 20 minutes. From the Sheremetyevo-F terminal, you can walk along the elevated pedestrian gallery (7 minutes) to the building of the Aeroexpress railway terminal, which is located on the forecourt of the airport. The pedestrian gallery is located at the level of the Sheremetyevo-F departure hall. The express arrives in Moscow at the Belorussky railway station. Travel time will be 35 minutes.

Fare:

The total cost is 400 rubles. 00 kop. Children under 5 years old - Free of charge Children from 5 to 7 years old - 130 rubles. 00 kop. Tariff "Family": Two adults + children (up to 3 children) under the age of 14 - 810 rubles. 00 kop. Round-trip fare - 800 rubles. 00 kop.

) - from Paveletsky railway station (scheme), to Sheremetyevo airport (scheme) - from Belorussky (scheme) and Savelovsky railway stations and to the city of Lobnya - from Savelovsky railway station.

2. How long does it take to get to the airport by high speed train?
Travel time on high-speed comfortable Aeroexpress trains to Vnukovo and Sheremetyevo airports is 35 minutes, to Domodedovo airport - 40-45 minutes.

3. Where can I find the schedule?

On the website www.site in the Aeroexpress section
on Aeroexpress website www.aeroexpress.ru
by phone hotline: 8-800-700-33-77 (toll-free within Russia)
sending to number 3115 special short SMS message in Russian or Latin letters:
- "Moscow (Kyiv Station) - Vnukovo": " ae in" or " ae v";
- "Moscow (Paveletsky railway station) - Domodedovo": " ae d" or " ae d";
- "Moscow (Belorussky railway station) - Sheremetyevo": " ae w" or " ae s".

To receive an SMS with the express schedule at a specific time (for example, in Vnukovo at 7:00 am), you must send a request like: " ae at 07:00" or " ae v 07:00".
The cost of the SMS service is determined according to the tariff plan of your mobile operator.

4. How much does a ticket cost?

The fare for one adult passenger in a general class carriage is 470 rubles.
The fare for one adult passenger in a business class carriage is 1000 rubles.
For children under 5 years travel is free.

5. What classes of carriages are available on Aeroexpress?

General class carriage - an electronic ticket gives the right to travel in any general (economy) class carriage. A seat is not assigned to a passenger, he takes any free seat. The ticket is valid until 23:59 on the day following the travel date indicated on the ticket.
Business class car - 24-26 seats in the car, soft drinks, newspapers, luggage racks and clothes hangers are provided free of charge. A ticket for business class carriages guarantees a seat with a number, which is issued for a specific date and time of departure.

6. What is an Aeroexpress e-ticket

Possibility to buy a ticket in advance and without commission
Booking and paying for a ticket on the site site
An electronic ticket for a regular carriage is valid until the end of the next day from the specified date of departure.

You will receive an electronic ticket to the e-mail specified when ordering or via SMS to your phone.

When choosing a version for mobile devices, make sure in advance that it can be played correctly by your phone. For this:

Make sure that the data transfer service via GPRS is connected and configured
Follow this link, which is in the SMS message with the payment results

The opened page should display an e-ticket with a barcode image. If the barcode is not displayed, print the e-ticket on paper. Tickets without a barcode image are not subject to verification.

Attention: be sure to print your e-ticket before the trip and keep it until the end of the trip or keep the SMS notification in your mobile phone!

7. What is the validity period of an Aeroexpress e-ticket?

General (economy) class - the ticket is valid until 23:59 on the day following the date of travel indicated on the ticket.
business class - the ticket is valid only for the flight (by date and time of departure) indicated on the ticket. If a passenger with an electronic ticket for Aeroexpress business class is late or in case of an earlier visit, the passenger can travel in any general class carriage until 23:59 on the date of travel indicated on the ticket.

8. How to pay for tickets?

in cash in one of our offices .
in cash through Euroset and Svyaznoy.
Yandex.Money.
WebMoney wallet.
Bank transaction(Issuance of air tickets is carried out after receipt of money on the account).
credit card in offices (Visa, Mastercard, American Express credit cards are accepted for payment).
credit card online. Remotely through the electronic payment system we accept for payment: VISA, MasterCard/EuroCard.

9. Can I return the ticket?
Pre-booked tickets are non-refundable and non-refundable.

10. Is it indicated in railway ticket seat number?
Tickets are sold without seat numbering (with the exception of business class tickets), so we recommend that passengers arrive at the departure point 10 - 15 minutes before the train's departure and calculate the time for the trip with a small margin.
Since February 2010, business-class carriages have been running between Moscow and Sheremetyevo Airport in Aeroexpress trains, which differ from ordinary ones in a higher level of comfort and the availability of additional services. In such a carriage, unlike the usual one, passengers are provided with a guaranteed seat.

11. How to get through the turnstiles at the airport?
Departing from Moscow to the airport, a passenger presents an electronic ticket (printed or from a mobile phone) for reissuing a ticket with a barcode, which will allow you to go through the turnstiles at the airport in the future. If a passenger is traveling from the airport to Moscow, then the pass is carried out through the gate at the turnstile system point upon presentation of an electronic ticket to security officers.

Buying an Aeroexpress ticket online:

Step 1. Ticket order

Select travel options: date, airport, direction, class, fare.

Advance ticket sales - 4 months in advance.

Confirm your agreement with the rules for issuing an electronic ticket and proceed to the "selection of payment method".

Business Class

When choosing this class of service, you must specify the "flight time" and "seat in the car."

Pre-sale for 4 months.

Step 2. Choosing a payment method

Choose a payment method, enter your mobile phone number and e-mail. After payment, you will receive an SMS-message(s) with a link to an electronic ticket to this number and e-mail.

Step 3. Payment

Pay for the ticket following the requirements of the payment system you have chosen.

Step 4. Payment results

After making the payment, you will be redirected to the e-ticket viewing and printing page. This ticket must be printed on paper for presentation to the controller at the time of check travel documents.

Features of payment by bank card

We accept payments for bank cards the following payment systems: Visa, MasterCard. Payment is made through the payment gateway of the Transport Clearing House.

The result of successful payment on the payment gateway of the Transport Clearing House is a transition to the page with the paid ticket. If this does not happen, do not repeat the payment attempt until the reasons for the failed operation are clarified.

The reasons for refusals to carry out the operation may be:

the issuing bank of the Buyer does not support the payment processing technology used;
there are not enough funds on the card to pay for the ticket;
the issuing bank of the Buyer has established a ban on payment on the Internet;
the entered data was not confirmed by the Buyer on the payment page.

If the payment operation was successful, but access to the page with the paid ticket was not provided, please contact the Aeroexpress technical support service for clarification by calling the hotline 8 800 700 33 77 or e-mail [email protected]

E-ticket

Can I return or exchange the purchased ticket?

According to the rules of Aeroexpress, the exchange and return of economy class tickets is prohibited.

Refunds of business class tickets are also prohibited, however, there is the possibility of a one-time reissuance of a ticket for another flight. Tickets are reissued only at Aeroexpress ticket offices and strictly subject to the availability of seats in the business class carriage. If there are no seats, the client can use the economy class carriage, but without a refund of the difference in cost.

Refunds on unused electronic tickets are not carried out, except for the cases provided for in clause 1.8 of the Rules for Traveling on Express Trains.

Validity of e-ticket:

Regular class: valid until the end of the next day from the specified date of departure.

Business Class: Only on the flight indicated on the e-ticket.

The ticket must display a barcode. Tickets without a barcode image are not subject to verification.

When using the version for mobile devices, make sure in advance that the ticket is played correctly on your phone. To do this, make sure that the data transfer service via GPRS is connected and configured.

The opened page should display an e-ticket with a barcode image. If the barcode is not displayed, print the e-ticket on paper. Tickets without a barcode image are not subject to verification.

During the check of travel documents:

present the printed ticket with a barcode to the controller.
show the barcode of the electronic ticket to the controller on the phone screen.

The controller using a special reader will check the parameters of the trip.

Client's consent to receive sms and other messages

By accepting the Rules for issuing an electronic ticket, you agree to receive information from Aeroexpress about the purchased electronic tickets via the mobile phone number or e-mail address you specified.

If you have any problems with obtaining an electronic ticket or using it, please contact the hotline 8 800 700 33 77 or send an email to