Economy basic s7 conditions. Tariffs for S7 Airlines tickets

Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses our own modes of transport for transfer, and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to refund s7 plane tickets and get money back. Below I will tell you how to do it.

Is it possible to return tickets in S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a little more complicated and the process itself takes a few minutes, in terms of actions from you, but the refund can be stretched, but everything is a little below.

And since I started the return of the electronic ticket s7. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return tickets for the s7 plane through a special service, you can find it by going to the personal account of the site https://www.s7.ru/

Select the desired reservation and you will be transferred to its details. In the upper right corner, click the Issue a refund link, it is thanks to this service that an electronic ticket is returned to s7.

We are waiting for your request to be processed.

Check the box that we agree to the return of the electronic ticket from S7 and click send the request.

All your application will be accepted for work and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your email. By default, the money will be returned to the same card with which the tickets were paid, if you bought for cash, which I strongly doubt, then you will need to specify the details.

You can also return an s7 electronic ticket through the contact center, for this call 8 800 700-0707 (free in Russia) or call directly from the site, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. An additional window will open for you, which will automatically dial the desired number and connect with the technical support operator.

One day in the cold winter season, namely April 22, 2010, I bought a ticket for flight 964 on the Pavlodar-Moscow route on the S7 Airlines website. Departure date May 29, 2010, booking class - economy V. Issue price - 13,962-55 rubles (and then S7 on the itinerary receipt indicated the amount of only the fare and taxes, the amount of fees was not prescribed, but, of course, debited).
But on May 3, I don’t remember why, I had to return the ticket. I must say that this was my first ticket refund experience, so I called the S7 contact center and consulted on this issue. They explained the procedure to me and sent an application form for the return of the ticket to my e-mail address. At the same time, the girl-operator explained that the return period Money about a month (I will return to this later).
On the same day, I filled out an application for a refund and sent it to the contact center.

According to the terms of the ticket I bought, returning the ticket more than 24 hours before the departure time meant full return cash minus a fixed payment of 600 rubles in the form of an additional fee for issuing a refund. As a result, according to my calculations, I should have received back 13962.55-600 = 13362.55 rubles.
At the end of May, a refund was made to my bank card account. However, instead of the amount indicated by me, only 9688 rubles were received, that is, 3674.55 rubles have sunk into oblivion.
I received a bank statement on the return of funds only after June 2, plus, apparently, there were some other things that distracted me from dealing with this issue. In general, only on July 1, 2010, I turned to the airline's website using the form feedback. I described the situation and asked for clarification, why instead of the prescribed 13,022 rubles (I did not add a fee of 340-55 rubles, which was not indicated on the printout of the itinerary receipt of the electronic ticket, although now I understand that I should have done this!) I was returned 9688 rubles.
The same evening I received an email:

Good afternoon!
In case of a refund according to your tariff, 600 rubles are withheld, and 25% of the paid tariff is also withheld.
Sincerely, [name of S7 Airlines contact center operator]
S7 Airlines Contact Center

But this explanation contradicted the conditions of the fare prescribed in the ticket I bought. Excerpt from the conditions of the tariff:

Full refund of unused fare: No penalty for returns more than 24 hours prior to departure time. With a charge of 25% of the used fare if returned less than 24 hours before departure time. An additional fee for issuing a refund of 600 rubles at any time.

Everything is spelled out clearly and clearly. And it turns out that the settlement with me was made, as with a passenger who returned an unused ticket less than 24 hours before the departure time. This is despite the fact that I returned the ticket on May 3, 2010, while the departure date on May 29, 2010 is 26 days before departure!

This time I did not write anything, but called the contact center. On the other side of the connection, I was again told that 25% of the tariff was withheld from the refund. When I objected that this was contrary to the terms of the ticket I had in hand, I was switched to another person who, as I was told, specializes in returns (unfortunately, I never remember, let alone write down the names of operators, now I, Of course, smarter and try to do it). The second operator repeated the words of her colleague that 25% had been deducted from me. When I began to specifically object, I was switched to a third person. Apparently, it was a senior shift or something like that, which, by rank, can talk to customers in an impatient tone (unlike ordinary operators, whose conversation with interlocutors calling the contact center is always recorded; this one may not is recorded). In general, the woman impatiently repeated the words of her employees, stressed that everything on their part was done legally and, if something does not suit me, I can apply in writing with a material demand.

With written appeals, on the one hand, it is more legitimate - in which case you can present some evidence. But, on the other hand, this is not a call to the contact center for you - here everything needs to be backed up with pieces of paper: copies, bank statements and other documents.
At first I said to myself - to hell with these more than three thousand rubles, all the same, my every sneeze (I apologize for such a pun) was then paid for by the employer. But then I got angry: you know, from each they will not return three thousand to return, and you can make a decent fortune! And besides, the refund lasted almost a month - he applied with a statement on May 3, and the money was transferred back on May 31. They warned that the return period is about a month. But why does the procedure take a whole month? They are simply not withdrawn from the airline's financial turnover for another three extra weeks, in turn making some money for it. After that, I had a refund experience with KLM - the national carrier of the Netherlands. It would seem that the money is being returned from abroad. And they returned on the third day!

In general, I decided to fight for my hard-earned 3334 rubles (again, I did not count the fee that was not indicated in the printout of the itinerary receipt, but, I repeat, I already understand now that it was necessary to count!). The difficulty was that since November 2008 I have been living and working in Pavlodar. Here we have a representative office of a company headquartered in Maykop. My employer is in Maykop. All my bank accounts are opened in Maikop. Accordingly, a bank statement, which needs to be supported by a material claim, can only be taken in Maikop. So what? Because of the discharge, specifically fly from Pavlodar to Maykop?
In general, of course, I didn’t go on purpose. I was able to issue an extract only in September. And on September 29, 2010, I sent a material claim to the address of Siberia Airlines OJSC, backed up by the following documents:
1) a copy of the itinerary receipt of the electronic ticket (which has been returned);
2) bank card account statement as of the date of debiting funds for the ticket;
3) bank card account statement as of the date of receipt of the returned funds;
4) a copy of the application for the return of the ticket.
I sent all this to the address of Siberia Airlines OJSC addressed to its General Director by registered mail with notification.

And what do you think?
Even the notification of the delivery of correspondence has not yet returned to me, and the requested 3334 rubles have already been returned to my current account!

In general, in this regard, S7 Airlines is a big failure!

So, whoever considers himself right in any controversial issue - forward with documents to defend their rights! And when it comes to the money issue - even more so. Even if the result is negative, you can be sure that you did everything right!

Buying tickets online has a number of advantages, for example, saving time, no commission fees, choosing the optimal cost, the ability to take a ticket not only for yourself, but also for relatives and friends, as well as a number of other advantages. However, in some cases it is required to refund S7 tickets. This may be due to personal reasons or the fault of the carrier.

Terms and conditions of return

A ticket can be returned in the following cases:

• cancellation or postponement of the scheduled departure;
• a change in the route on which the aircraft was originally supposed to fly;
• lack of places, according to the class;
• the return of the aircraft back to the airport, if for some reason it was not allowed to air space certain country;
• transportation from the connecting airport was not carried out;
• landed at an airport not originally designated in the itinerary.

Note! If the flight was made partially, the amount for the ticket will also not be fully refunded.

The ticket refund policy depends on the class in which the passenger is flying. The company offers several tariff plans.

S7 airline ticket

Tariff "Business Flexible"

The passenger can return the ticket or exchange it for another date if he was late for the flight without losing money. There is a return of the YR rate tax, the YQ tax is not refundable or exchangeable.

Tariff "Business Basic"

If the passenger applied to the carrier in advance with a request to return or exchange the ticket, a fee must be paid. If you miss your flight, the traveler is also required to pay a fee to change the date of departure. In fact, tickets in this tariff plan are non-refundable, there is no way to return a ticket and make a refund.

Tariff "Economy Flexible"

A passenger under this tariff plan has the opportunity to change the date of departure or return a ticket without paying fees. The only thing is that an additional payment is required for a ticket if it costs more than the previous one. If the passenger missed the flight, did not take off and wants to change the date of departure, the fee must be paid.

Tariff "Economy Basic"

If the passenger did not fly at the economy fare, he can change the date and route, subject to payment of cash fees. Also, the traveler can pay an additional amount of money to purchase tickets under the "Business Basic" and "Economy Flexible" fares of S7. It is not possible to return the ticket, since the ticket for this tariff plan is non-refundable.

Note! In all cases, if the ticket is refundable, the traveler can receive the full amount of funds only if he cancels the flight no later than 24 hours in advance.

According to Art. 108 of the Air Code, provides for the possibility of a passenger to refuse a flight and establishes the rules for the return of funds paid for a ticket. In accordance with this law, the amount due for a refund depends on how much time before departure:

• if no later than 24 hours before the end of registration, the cost of the ticket is returned to him, minus the costs incurred by the company for the provision of the service;
• if later than the specified period - minus the costs of the air carrier and 25% of the cost as a commission;
• if after the end of registration - return is not possible.

Air Code

Cases when you can return money for a ticket

If a passenger wants to return a ticket due to a carrier-related reason, there is a list of cases in which this can be done, approved by S7. You can return a ticket if:

• Cancellation or delay of an airline flight after check-in. The application for a refund of funds is carried out after registration. It is also necessary to take ticket flight coupons from the employee. If this is not done, the ticket will be considered used, despite the fact that the flight was delayed or canceled.
• Illness of the passenger, members of his family or death of close relatives. Close relatives - husband or wife, mother or father, grandmother or grandfather, brothers and sisters. In this case, it is required to document the illness or death.
• Refund of S7 airline tickets is carried out, if there was a change in the route by the carrier. The airline must warn the passenger by all available means. Then he decides whether to fly or not. If the traveler refuses, the amount of money is returned in full.
• Incorrect ticketing. If the passenger noticed a typo in filling out the documents, he needs to contact the carrier to agree on further actions.
• The inability of the airline to provide a seat to the passenger. If an economy class ticket was purchased, but there were no seats in it, the passenger must be placed in business class. If was ticket purchased in business class and there were no seats in it either, the passenger is transferred to economy class and the difference in the cost of the ticket is returned. Return of tickets to the company "C7" can also be carried out.
• The flight has been rescheduled to an earlier or later date. The passenger must submit documents confirming the loss. The company must reimburse.

How to return a ticket

In this case, it is necessary to tell the operator personal data, the first and last two digits of the card with which the ticket was paid, as well as the reason that forced the ticket to be returned. The call is free. Contact center S7: phone 8 800 700–0707.

If a passenger is interested in how to return an S7 ticket purchased via the Internet, they need to go to the user's personal account, select a ticket and click "Cancel booking".

Bonus card with miles accrual from S7

You can contact the support service via the feedback form, which is located on the official website of the S7 organization. So you can also return tickets electronically. Communication is made through the user's e-mail, information regarding the stage of progress will also be sent to the address.

Refunds, in accordance with legislative acts, must be made no later than 20 days from the date of filing an application with S7 Airline.

Note! When personally contacting the air ticket sales office where the ticket was purchased, you should remember that these issues are dealt with by employees from 9-00 to 13-00. If the ticket was bought by a friend or relative who did not apply to the branch, but by his friend or relative, it is necessary to present a power of attorney upon delivery.

In what cases the ticket is not refundable

The money for the ticket is not returned by the carrier if:

• was bought non-refundable ticket;
• there is no good reason to return.

The amount for a non-refundable ticket can be returned only in two cases:

• serious illness, which is confirmed by a medical certificate;
• death of a passenger - relatives can apply for a refund.

If the company refuses to return the money, the issue can be resolved in a pre-trial or judicial procedure. To begin with, it is required to send a claim to the address of the carrier, if no measures have been taken, the statement of claim is delivered to the judicial authorities. In any case, it is required to hire a good lawyer who will negotiate and protect the interests of the passenger. In most cases, the court takes the side of the traveler.

Note! If the passenger decides to buy a ticket with miles, they must also be returned to the account.

S7 ticket refund rules are similar to those of other air carriers. The main thing is to contact the company as soon as possible to process the return. If the carrier refused, and the passenger has documents confirming the impossibility of departure, you can draw up a statement of claim in court.

When there is a breach of the terms of the contract air transportation between the Carrier and the passenger, it is necessary to submit an application, indicate in it the data and circumstances due to which the flight did not take place, attach documents. What is necessary?

1. Contact the official representative - he must put a mark, certify it with a stamp (flight cancellation before check-in).
2. Contact the registration service staff for your ticket coupons (the flight was canceled after check-in).

After completing these steps, you will be able to confirm the forced type of procedure and receive compensation.

The conditions may be as follows:

• flight rescheduling or cancellation;
• change of route;
• lack of space according to the class of service;
• returning the aircraft to the airport of departure;
• failure to carry out transportation from the transfer airport;
• landing at an airport not specified in the flight conditions;
• illness/death of a passenger (close relative).

In the event that the carriage was not carried out in full, the amount of compensation is the cost of purchasing the ticket, and if partially performed, the cost of the funds received by the passenger corresponds to the unfulfilled part of the carriage.

Passenger who decided to return travel document on his own initiative, will have to agree with the rules of the carrier:

1. Refund carried out during the period ticket, unless otherwise provided, according to the selected fare.
2. In the case when this is a tourist flight, the documents are issued by a travel agency. All actions are carried out upon presentation of a passport and shipping document, in the place and in the currency in which the flight was paid.

S7 and e-ticket refund

E-ticket - this is a sheet, the usual A 4 format, which contains all the information about the future flight. Compared to its counterpart, it has several advantages:

• the possibility of ordering at any time via the Internet;
• purchase data is stored in the company database.

The document is official, i.e. is considered an agreement between the carrier and the passenger, its cost is lower, and the time spent on the purchase is reduced significantly.

If a situation arises when it is necessary to return it, it is necessary to provide identification documents of the passenger, fill out an application form, upload them electronically to the website. Also you can call the counseling center and provide your data there.

The money will be returned to the bank account from which the payment was made. The amount is returned to third parties in the presence of a power of attorney (notarized).

On an international flight

Not completed just in time a visa is not a reason for being forced. Only a voluntary refund is possible if the cost of the reservation has already been paid at the time of refusal to issue a visa by the consulate or embassy.

Filling out an application

The basis for compensation is the completion of an application at the official sales office of the company. Payment of refunds made on weekdays from 9.00 to 13.00 for the passenger, in whose name the travel ticket is issued in the presence of an identity document.

If you need to issue money to a third party, you will need a notarized power of attorney.

Actions on the official website of the company

In S7 airlines airlines on the official website, the return procedure can be carried out by filling out a simple application form in the “My Bookings” section of your personal account. If necessary, the procedure can be carried out by calling the contact center S7 at 8-800-700-0707, 8-800-200-0007 (calls within the Russian Federation are free of charge). You can order a call to the company's call center through the Call Center tab, the button is located at the bottom of the screen.

Please note that when registering through the call center, the operator will ask you to provide your full name, passport details and date of birth, as well as the first and last digits card numbers from which the payment was transferred, the booking number and the itinerary.

Compensation of funds is carried out within 20 working days for that bank card from which the payment was made. All changes in the purchase of tickets related to their cancellation are carried out in accordance with the rules of the fare you have chosen.

Special rules of the company

The company establishes an additional collection of funds from passengers, charged if travelers wish to change some of the conditions of the flight (change of date, flight, booking code). The amount is determined according to the issued tariffs:

• until the end of registration - business and standard (without fee); economy and promo (1000 rubles or 20 euros for one ticket);
• in case of no-show - business and standard (no fee), in S7 return of promo tickets, economy tickets is prohibited.

In order to change the route of the flight, you should contact the agent who issued it, or the contact center.

Company S7 accrues bonus miles to all participants of the S7 Priority program(S7 Priority), as a percentage of flight distance, booking class and fare:

• business - 300%;
• standard - 200%;
• economy - 50%;
• promo - 25%.

If the ticket is not used, bonuses can be returned. An exception is a no-show on a flight.

Is a full refund possible?

The passenger has the right to cancel the flight before the flight has departed, for this it is necessary to notify the carrier in advance. In this case, he is supposed to financial compensation, its size will depend on the period of time for which the failure was made:

• per day - full price;
• less than a day - 75% of the price paid.

The Air Code of the Russian Federation provides for non-return of payment under the terms of the concluded contract and tariff package.

Acquainted with current rules and provisions passenger traffic, pick up convenient flight, you can order a ticket online or by dialing the contact center number.

If unforeseen circumstances nevertheless occur and you need to return your travel document, do not forget to follow a series of actions that allowed you to receive the maximum compensation amount.