Download the booking program. What are automated hotel systems

Africa

Modern program for hostel- a multifunctional solution that automates management, activity analysis and reporting of the hostel. Convenience and practicality at an attractive price.

Hostels like budget option placements have now become widespread throughout the world. They are very popular among the most different tourists, so the number of rooms in hostels sells out very quickly. And in order to optimize all management processes of such an affordable hotel and automate room booking operations, it is recommended to use modern automated management systems. At the head of such a system is a special program for hostel– multifunctional software that provides the user with access to all system tools and at the same time ease of management.

Benefits of implementing an automated system

Properly selected and configured program for hostel will provide the following benefits:

optimization of booking and room accounting processes;
operational monitoring of occupancy;
maintaining document flow with guests;
automated reporting, etc.

Opportunities for managing a hostel using software

The number of rooms in such budget hotels is divided into several categories based on the number of beds in the room and additional amenities. And different room categories have different prices. Also, the price of a place in a hostel is affected by seasonality - during the year it can vary widely.

And special program for hostel will simplify pricing processes by automatically adjusting the prices offered to guests. Therefore, it is enough to fill out the program database once – and then it will take over all the work.

Also, such software may be able to synchronize data from its own database and information on the hostel website. In this case, information about changes in the number of available beds will be automatically changed on the website. This will allow you to do without the services of a webmaster.

Modern software for hostel automation have ample opportunities to prepare the necessary documentation:

automatically fill out the necessary forms;
able to work in different languages;
ensure the efficiency of creating documentation.

Also programs for hostels offer wide functionality for monitoring current activities, demand and all necessary performance indicators, for solving many marketing problems and, in general, automating almost all operations in the hostel.

Price

With such a wide functionality, professional software for a hostel will be quite affordable and will not require the purchase of complex and expensive equipment. The entire database can be hosted on a special server, and the user will only need a PC and Internet access. Thanks to this, programs for budget hotels have a very competitive price.

The program for the WinHotel Pro hotel allows you to keep track of booking requests from guests at a hotel, inn, recreation center, boarding house, motel, or sanatorium. Automates the work of accounting for guest arrivals at the hotel. Visual booking. Room reservations are made in the room checkerboard, where you can enter a new reservation request or edit it. In the booking application, you can take into account payments from the client, which form mutual settlements.

The WinHotel Pro program was developed in accordance with the needs of temporary accommodation establishments and its wide functionality covers all aspects of guest registration. The use of a convenient program is recommended for the following establishments: hotels, resorts, boarding houses, motels, sanatoriums.

The WinHotel Pro program has a wide functionality that includes everything you need:

room inventory accounting. The program takes into account the entire hotel room stock, regardless of its size, which allows you to quickly see all the necessary data for each room;

daily accounting of rooms occupied by guests. Accounting is implemented in a table with a list of numbers and dates. In order to understand which room is occupied, when the check-in took place and when the room will become available, just one glance at the table - in accordance with the date, it displays the guest’s first, last and patronymic names, and all the data about his stay in the room. In addition, next to the number its cost in rubles is reflected;

operational registration of requests at the hotel. The application form allows you to quickly calculate the cost and fill in all the necessary data: date, client’s name, passport number, hotel room, which he plans to borrow, food and other data. In accordance with the date and time of arrival and departure, as well as the cost of the room, the program automatically calculates the total cost. In addition, it is possible to take discounts into account as a percentage;

creation of report forms. The WinHotel Pro program generates a variety of reports, including check-in schedules, accommodation reports, daily reports on the number of guests staying and mutual settlements with visitors;

room reservation. In order to mark the reserved rooms, you need to open the number of rooms, implemented in the form of a table. In this table, you can create a new reservation request or edit a previously created one. The reservation application form allows you to print a contract, invoices and vouchers, a cash receipt order, as well as invoices for paying for services.

WinHotel Pro is one of the best programs for hotels, automation of hotel operations!

Reviews about WinHotel Pro

Hotel region 24 Krasnoyarsk

The program is generally good. multifunctional. All necessary reports are available. The editor is accessible and understandable. There are micro flaws, but the developer is willing to cooperate and keep in touch with feedback.

Hotel business is a very interesting and profitable area of business. The owner can manage the business independently, but not everyone can organize the work so that the establishment brings good profits. In this case, it is better to resort to the services of a professional.

Hotel management is the management of an establishment, the purpose of which is to provide services at a favorable price and generate greater profits.

Regardless of who manages the property, most hotels prefer to use a special program. It allows you to competently plan all operations in the establishment and provides convenient storage of information about clients.

ACS is a combination of hardware (mechanical and electronic parts of the device), software (systems for operating a computer) tools, as well as enterprise employees for systematization and management of various processes.

Hotel and hotel management system - a type of automated control system. It is used to maintain current documentation of the institution, store information about residents, stock of rooms and record finances. Helps to properly organize the work of the institution.

This program is also called a cloud hotel management system or PMS (property management system). It also allows you to optimize day-to-day operations and thereby speed up their execution.

The system is installed on a computer and mobile phones hotel staff. Thus, each employee can receive the necessary information and instructions during the working day.

The interface of such programs is most often simple and understandable for ordinary users.

Purposes of using a hotel management system:

automation of personnel work;
synchronization with reservation systems;
accounting;
registration of documents for guests;
calculation of various statistical indicators: at what time of year there are more guests, which rooms are booked more often.

Basic requirements:

maintaining records in accordance with the laws of the country in which the property is located;
accommodation of guests in rooms and in separate beds;
payment upon check-in or check-out.

When choosing an automated hotel management system, first of all, focus on the specifics of your establishment. For large complexes, it is better to choose high-quality programs with rich functionality and tools. For hostels and mini-hotels, you can choose a simple system that can satisfy all needs. This approach will save money that a small business may simply not have.

What's included?

A cloud hotel management system has several components.

1. Chess.

This is a mandatory element of any program. A practical and easy to use tool. It is a form with data about any current reservation, accommodation and client base.

It is presented in the form of a table. It takes into account a specific period and sorts the data by number of rooms. Excellent for maintaining documentation of any type of establishment: hotel, hostel, hotel, recreation center.

2. Automatic notification of guests.

3. Forms for maintaining statistics.

4. Preparation of current documentation.

5. Storing information about clients.

These elements may vary depending on the specific system.

Currently, there are several dozen hotel management systems. The difference between foreign programs and Russian ones is that they give the greatest freedom of action to hotel staff. While systems that are operated on post-Soviet space, limit the activities of employees as much as possible.

Now let’s talk about the most common hotel management programs and their main functions.

Opera

The full name is the hotel management system Opera Enterprise Solution. Leader in installations, used in 100 countries around the world. Advantages that are confirmed by reviews:

universal, that is, can be used in various types of hotel business establishments;
customizable depending on the size and volume of business activity;
meets the most demanding needs;
guarantees reliable and prompt exchange of real estate data in real time;
has rich functionality.

The Opera hotel management system can work together with programs such as:

calling tariffs;
automatic mini bars;
credit card authorization;
accounting programs;
restaurant management system.

This system consists of modules that, if necessary, can be configured and changed according to the needs of the hotel manager. The cost of development also depends on this. It includes:

1. Booking.

Hotel reservation management system includes confirmation, cancellation, waiting lists, deposit management.

2. Room management.

Automatic distribution of tasks for maids. Monitoring the availability of rooms, their equipment, cleaning and timely repairs.

3. Guest card.

Personal data of each guest: address, phone number, preferences for staying at the hotel, visiting the restaurant, swimming pool and other hotel infrastructure.

4. Reports.

Possibility of individual customization using the built-in generator. You can also use standard reports (more than 300 forms).

5. Tariff management.

Setting quotas, analyzing and managing income, setting tariffs and much more.

6. Reception and accommodation service.

Accommodation of guests individually or in groups, with or without a reservation. Maintaining office notes and managing guest posts.

The Opera PMS hotel management system affects most of the business processes of the establishment and interacts with various interfaces: telephones, television, electronic locks, tablets.

Fidelio

The Fidelio hotel management system is a German product. All establishments with this development are automatically included in global electronic booking lists.

In Russia, Fidelio is represented by Hotel and Restaurant systems (HRS). She sells and configures the company's products, helps clients master the system, provides technical support and conducts periodic updates.

The Fidelio hotel management system does not require any special computer hardware and is also very popular.

Peculiarities:

the price depends on the number of rooms and the set of modules you choose;
The price includes installation, configuration, customer training, support in case of problems;
does not always interact well with inkjet and laser printers.

Fidelio produces:

Accrual of funds for accommodation.
Reservation and check-in.
Invoicing for clients.
Receiving statistical reports.
Consolidation of data on unpaid guest bills from various points of sale.

This program contains many modules, one of the most important is the cashier module. He is responsible for:

Maintaining the main cash register;
relocation of guests;
operations exchange office;
interim accounts;
accepting payments;
armor correction;
manual accruals.

Judging by the reviews, a big advantage of this system is the ability to interact with other external devices and systems.

"Libra" (Hospitality Management System (HMS)

The Libra company has been developing software since 1998.

The hotel management system "Libra Logus HMS" has more than 500 implementations worldwide. It differs from other programs because it is an application that is installed on the hotel server. Such a system has advantages over a conventional cloud:

can perform work offline (that is, without access to the Internet and regardless of its speed);
faster data processing;
Easily interacts with any remote system;
perfect for selling both rooms and beds in a hotel;
all functionality is aimed at managing sales to make a profit;
forecasting the accrual and provision of services;
details of all transactions;
interfaces are integrated into the CRM system (this is software designed to work with clients), which ensures efficient organization of the work process;
ease of navigation;
tariff flexibility;
versatility;
the ability to separate bills for guests, even if they live in the same room and have different service packages (this is especially true for sanatoriums and holiday homes where medical procedures are provided).

This is a convenient program adapted for the Russian hotel business. Can be used in all types of establishments.

It allows you to significantly speed up the execution of many everyday tasks by automating them. For example:

Import and export of information from an accounting program.
Entering guests' passport details using scanning.

Also, the Libra management system has a component for providing services at a higher level and increasing sales.

The company has developed a special guest rewards module in which you can set up any loyalty program.

The standard package includes 4 applications:

Engineering service.
Maids' work.
Application for hostesses (controlling guests' access to food outlets).
Executive console.

Judging by the reviews, in general good option for establishments of any size. Another question is that for a small hostel or hotel it can be a little expensive.

"Edelweiss"

This program was developed in Russia and has been on the market for a year. Has more than 400 installations over the entire period of service.

Main characteristics of the Edelweiss hotel management system:

Easy to learn and convenient to use.
Rich set of ready-made interfaces.
Imports data into accounting and the Federal Migration Service.
Reduces customer service time.
Provides the possibility of using discount cards and bonuses when working with visitors.
Guarantees control over the sale of hotel rooms via the Internet.
Organizes a single payment space (for different payment methods).
Keeps records of conference room rentals, event organization and other hotel services.

According to reviews, the Edelweiss hotel management system has a powerful and intuitive checkerboard with clear visualization and additional control of early departures and late arrivals.

OtelMS

Professional hotel management program. Like other systems, it is primarily aimed at automating all business processes in a hotel or hotel in order to optimize all activities and, accordingly, generate more profit.

Consists of 3 modules:

Performs the following functions:

storing customer stories;
booking;
tariff management;
preparation of documentation;
receptionist;
organization of work with the number of rooms.

2. Booking module.

no commission;
easy installation;
work on any device;
constant update.

3. Channel manager OtelMS.

It will help you effectively organize bookings on websites and through travel agencies. Guarantees:

Increase sales by 20% within six months.
All available rooms are always on sale.
Efficiency and ease of operation.
Synchronization with leading sales channels.

This control system has its advantages:

reduces the cost of providing services (as they become automated);
flexible tools for reporting;
full formation of a guest base;
System updates and support are included in the price;
The booking module is suitable for any website.

The use of a hotel automation system ensures precise customer service, establishes control over the actions of service personnel and reduces costs. Managing a boarding house, hotel or mini-hotel based on innovative technologies and special software is reaching a new level of service provision and the key to the prosperity of your business.

The specifics of the activities of the staff of boarding houses and hotels differs significantly from other industries providing various types of services, since in hotel business you have to constantly interact with large volumes of information regarding room reservations, number of days of stay, check-out time, etc., provide appropriate reporting, and also monitor the high level of service. Therefore, automated hotel systems are characterized by a wide level of distribution and implementation.

The main advantages of hotel automation

Hotel automation is capable of:

combine information on the activities of all departments into a single information system;
make a reservation and payment in any convenient way;
keep track of movement and consumption of hotel resources;
increase the speed of room management;
minimize the time when checking in guests;
enter the necessary accounting information into a unified system;
organize the logic of the work of receptionists, maids, and catering staff;
create an accounting price list for the services provided, keep records of profits;
limit access areas for personnel;
increase work safety through the use of video surveillance and other systems.

Hotel automation, the programs for which are available for use by every user, allows you to implement a range of tasks. Their implementation ensures high level work and quality service. In other words, hotel automation allows you to modernize the entire complex of providing hotel services, increase the speed of information processing and the level of coordination of personnel actions, while automation of manual labor reduces the likelihood of errors, which affects the quality of reporting. And for management there is a rich layer of material for analyzing business processes.

Hotel Management Software: Key Features

Software products for hotel automation belong to a group of special software systems called Property Management Systems - systems for managing real estate elements. In addition to HMS itself, these include software products for managing other facilities (gyms, restaurants, bars), as well as programs for managing warehouse complexes, supermarkets, government agencies.

All offered HMS have a similar structure, consisting of several main modules:

registration and guest service unit;
control and management services;
interfaces to external systems.

Any automated hotel has its own set of executive units, but the standard set of functions is as follows:

Receptionist– an important module responsible for registration and check-in of the guest into the room, and, accordingly, payment and check-out. The interface of this service is designed in the form of an interactive room plan (“checkerboard”), which performs all tasks related to accommodation and customer service.
Booking– a service that allows you to determine the availability or occupancy of rooms for a certain period, as well as create and cancel advance reservations.
Module for maids– serves for planning the duty schedule of staff, cleaning rooms, creating a list of work performed (cleaning, changing towels, performing toilet cosmetics, etc.). Typically, the module calculates the number of points received by staff when performing work, and it also monitors the availability of minibars.
Administration– the service is designed to configure the operation of the software product itself, change prices, exchange rates, etc.
Accounting– serves to transfer information for subsequent processing into accounting programs (usually “1C”). But there are some hotel software products with 1C capabilities.

Interaction with external systems

Automated hotel management is used in conjunction with a variety of external systems that control the functioning of equipment in the hotel and provide a range of various services to guests.

Equipment used in the hotel business includes:

Fiscal registrars for conducting any financial transactions with payment and credit cards and cash with which guests can pay.
Access control systems – electronic locks of “offline” and “online” types are widespread. The latter send information about personnel access and unauthorized access attempts to the main program.
Energy saving is one of the applications of the access system - the so-called energy-saving pocket, designed to store the key card and turn on the electricity in the room. Certain automated systems may install temperature regime in the room based on the presence/absence of residents, etc.
Special systems with pay TV that allow guests to watch TV channels without advertising or “video on demand”. This demonstration is provided by content providers and is broadcast only on the hotel network.
Online booking is a service through which a guest can choose and book a room independently. This increases the level of trust in the hotel and increases the influx of customers.
Automation systems for bars and restaurants - organizes automation of orders and transfer for execution, inventory accounting and control of the movement of goods, protection from unscrupulous workers.

Important! Organize guest services so that food bills are paid upon departure. Why does the system request information about the guest, his account status, transmitting information about the services used.

Programs for hotels on the Russian market

SmartHotel– the most powerful software for hotel management, operating on the 1c platform. This program performs any required functions for hotel automation, including hotel headquarters and restaurant management.
Fidelio is software that has been used in the Russian hotel business for more than 30 years. The cost of installation is determined individually and mainly depends on the size of the hotel and the hotel’s equipment. It should also be noted that it is one of the most expensive software systems.
Edelweiss- This is a Russian development, the cost of which is determined by the number of jobs.
1C Hotel– the most inexpensive and simple solution, the price depends on the number of jobs.

Summing up

Of course, hotel automation is a mandatory step for the growth and development of your own business. But before you start automating your hotel’s business processes, it is recommended to formulate the basic requirements and tasks for such a system. Usually, the choice is in favor of the system that is more consistent with the capabilities that are relevant for the hotel at the current stage of development.

The hotel business always runs in parallel with the tourism business. Of course, automation in this area can have a significant impact on the competitiveness of a company engaged in this service sector. This review will look at the "Hotel" program, which automates the work of a hotel administrator. The program visually shows the room occupancy plan, calculates the amount of services provided and generates reports on room occupancy and payment.

The main window of the program, in which the main work is carried out, is the “Layout Plan” window. It is a table defined by two dimensions: horizontally - calendar dates, and vertically - hotel rooms grouped by buildings. When booking or checking into a room, you simply need to select a range of cells for the selected room for a certain period. The specified range will be colored, and the user will be asked to fill in the check-in parameters: list of guests, list of services, period of room occupancy, etc. Thus, the program clearly shows the availability of rooms, check-in and check-out dates; There cannot be any mistaken occupancy of a room by different guests.

On the toolbar of this window, you can set a filter by building or room category, specify the interval for viewing the occupancy plan, find a guest, or put a room for repair (the selected range of cells will be grayed out).

When a guest's stay period is selected, the user must fill out a room card. The main parameter of the card is its identifier, which will be displayed on the placement plan. The identifier can be set to the name of the arriving guest, a date range, or simply any number.

The card window is divided into four tabs. On the first tab, check-in and check-out dates, the number of guests staying and one of the actions: booking, check-in or check-out are set. Depending on this action, the interval of cells in the accommodation plan will be painted in its own color: reservation - green, check-in - blue, check-out - pink.

The second tab specifies the list of guests staying. And on the third you can indicate the list of services provided (accommodation, meals, reservations, composition additional services), calculate their amount, and print an invoice if necessary.

The last tab of the card contains information about each fact of payment for services provided. Here you can see the unpaid balance if payment was made partially.

Based on all entered data, the program allows you to build several reports: a list of arrivals, a list of departures, a list of residents, a cash report, a payment report. The program has a built-in report designer, and if desired, you can change the appearance of any of the reports generated by the program. However, the program does not have the ability to create new reports.

All background information can be viewed and edited in the "Directories" window. The window is divided into two areas: the first is a list of directories, the second is a list of elements of the selected directory.

Room prices are periodic details, that is, they can store a value for a specific date. The history of price changes can be viewed and edited in the "Room Categories" directory.

In the program settings, in addition to other parameters (such as database location, monetary unit, company details) you can set parameters for calculating services. Here you can set:

method of payment for the room (per person per day or per room per day);
method of payment for the reservation (fixed amount or percentage of the room price);
amount of recreational fee per person;
VAT percentage.

Notes

There are no such concepts as checkout time, check-in and check-out times. Limited set of reports and inability to develop new ones. The hotel owner will certainly benefit from analytical reports: “Changes of Occupancy”, “Dynamics of Profits”, “History of Price Changes” and the like. By expanding the functionality of the program towards analysis, it is possible to develop a system for optimizing the occupancy of rooms and obtaining maximum profit due to seasonal price changes.

Resume

An intuitive interface, ease of use, combined with a low price make the program attractive for use in small and medium-sized hotels. A visual display of the status of numbers is aimed at simplifying the work of the administrator, and the provided set of reports will facilitate document flow with accounting.